FMS Engineer Team Lead Resume Profile, NJ - Hire IT People

Work Summary

4 Years of experience in troubleshooting of Windows Desktop O/S and other Desktop Applications, Maintaining around 2000 Desktops and Laptops.
Understanding of Linux
Managing Small to Medium Projects involving improvement in Service Delivery and meeting SLAs
Responsible for ensuring incidents and changes are resolved within the agreed Time Scale set out by the service level agreements.
Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.
Ability to attend the frequently asked question by user and give appropriate solution for that problem.
Installation of Server Operating systems: Server 2003, 2008, 2008 R2 2012
Creating OS Image with standard software's and deploying on Desktops Laptops
Handling AD tools for domain related issues.
Worked on ticketing tools like Facets Remedy.
Consistent presentation of a professional image, both on the phone and in person.
Positive feedback from the clients regarding service provided.

Work Experience

Confidential

Role : FMS Engineer Team Lead

Work Profile:

Installing Configuring McAfee Endpoint Encryption.
Configuring Mapping McAfee Endpoint Encryption Safe Boot .
Managing Configuring AVAYA phones.
Installing Configuring Roles in Windows Server on Hyper-V, VMware Virtual Box.
Installation troubleshooting of project Software's like SQL Server, Visual Studio, IBM DB2, Oracle 11g etc.
Troubleshooting problems related to Network Printers.
Providing support for Domain, VPN VC related issues.
Giving Remote Support using SCCM Client RDC.
Hands on experience with Acronis Imaging Server.
Data Recovery using advanced forensic tools.
VMware Infrastructure Esxi/vSphere Installation Configuration.
Planning and Designing VMware vSphere ESXi 4.0/ESXi 4.1 and VMware VCenter5 .
Server Consolidation with VMware Converter P2P and P2V Conversions .
Created DRS and Custom roles for users and Administrators.
High availability, Clustering, VMotion, Storage Vmotion.
Creation, Management and Configuration of Virtual Machines, Clone and Templates.

Confidential

Role : Technical support Engineer

Work Profile:

Working with the team of 10 engineers for providing technical support to the end users
Installations and configuration of outlook 2007,
Installation Maintenance of Hardware devices
Managing the vender call log with HP, DELL and Seagate.
Managing, Maintaining Monitoring Antivirus Software on client machine.
Keeping inventory record of desktops laptops using SMS client.
Managing file Print Servers for giving the access to Users.
Configuring the Blade server with Raid I 0.
Configuring HP Blade ProLiant BL460c G6 Server in C-7000 enclosure
Installation of project software like windows 2k3 R2 Edition, Ubuntu Server.
Handling Datacenter as DCO 25 Server

Confidential

Role : Desktop support Engineer

Work Profile:

Working with the team of 5 engineers for providing technical support to the end users
Installations and configuration of outlook 2007,
Installation Maintenance of Hardware devices
Managing the vender call log with HP, DELL and Avaya.
Managing, Maintaining Monitoring Antivirus Software on client machine.
Keeping inventory record of desktops laptops using.