PROFESSIONAL EXPERIENCE

Contractual Consultant

Confidential

• Completed helpdesk level 3 duties contract for Hannaford Corporate stores on the east coast to fill in for the department on a temp project. Kept up with ticket task queue for all software issues and routed the hardware issues for the duration of the contract.
• Recognition for excellent performance above and beyond for the PCLAN department headquarters in Falmouth. Assisted with SQLServer 2008 and Oracle 10g database helpdesk Windows 7 support. Performed imaging and deployment of IBM PC's and laptops. Executed all helpdesk duties with team. Declined contract extension when approached after careful consideration.
• Consulted for Atlantec LLC by remote VNC software with Kaseya network management software for repairs to client desktops and Windows Servers for customers with XP, Vista, and Windows 7 computers.
• Consultant for Brooklawn Memorial Park for all Windows 7 PC, server, website, OWA/Exchange and network maintenance as needed. Usage of Autotask business management solution for helpdesk ticketing and remote agent network monitoring.
• Installed WAP and ran fiber optic and cat 5 lines for Sears and Kmart consulting project hand.
• Migrated Linux cPanel websites and configured security for over 100 websites on Linux servers for Pro Search Inc client.
• SQLServer 2008 and Oracle 11g support for VMWare production environment for Synergent contract by Direct Personnel LLC.
• Assisting in hardware rollover for Maine Medical Center for Epic software migration for Pro search Inc. Great project
• Remote software support using TeamViewer and Webex tools to install, configure, and train customers with proprietary FastPic software that controlled warehouse inventory and space with vertical and horizontal carousels at Kardex Remstar. Database stored information using MSDE 2000 through SQL 2008 on XP and Windows 7. Studio Management and ODBC connection tools used to interface.

Confidential

Assistant IT Instructor

• Gave lectures to enrolled students in the classroom as an assistant IT instructor to Ed LaFrance.
• Setup trained students in a lab test and study environment
• Orientated new enrolled students coached them on study habits and time management skills.
• Reviewed students on course material prior to them taking there certifications.
• Performed all requested administrative duties for front office for the IT classroom of 45 students.
• Maintained the computers software upgrades for the classroom

Confidential

• Proactively attracted and serviced over 60 business clients through word of mouth and splash advertisement for i-Werx.
• Grew the business over six years without investments and a lot of personal invested time until second child was born into family.
• Custom designed and built over 400 workstations and over 50 raid configured Windows servers during this time.
• Many Windows Server 2003 XP client installs with Exchange Server, Terminal Services, VPN, web access via IIS.
• Installed professional CAT 5 network lines for over 20 businesses. Went to night school for MBA for value add.
• Implemented over 60 VERITAS Backup Exec and Retrospect solutions for file disaster recovery.
• Setup and maintenance of Active Directory, DNS, DHCP, WINS, Login Scripts, Firewalls, and Network Printers
• i-Werx was designed to provide value add to the customer's vision based on a need for a trustworthy and loyal partner.
• PrestoWebsite was built from scratch in 2003 as a national web hosting, design, and registrar company with 75 clients.

Confidential

Senior System Project Manager

• Growing event marketing company having 20 employees in peer-to-peer environment ended up with 70 XP server/client.
• Converted company to a database server Exchange/IIS intranet server with redundant backup for load balancing purposes.
• Re-networked building for growth and integrated/managed IP phone systems for rapidly changing environment.
• Created documentation for disaster recovery and computerized standard operating procedures for employees.
• Implemented three tiered security protection with Sonicwall internet security appliance and Trend Micro security software.
• Implemented cascading Cisco switches to overcome collisions with heavy internal data usage.
• Established remote access via terminal services and VPN for upper management and sales team troubleshot software agent.
• Setup agendas and demographic data collection for top-level management relating to technological growth and expenses.
• Purchasing power for all computerized software and hardware along with printer supplies.

Confidential

Consultant / Lead Network Technician

• Nationwide rollover for State Farm filed claim offices responsible for the Northeast Region. State Farm duties performed was installation and image configuration of XP IBM workstation, laptop and server upgrades and connectivity to national databases.
• Implementation of cookie cut networks with IBM Point-of-Sales terminals for Target stores in the Northeast. Duties performed was working behind electricians and installing workstations, servers, routers, POS, wireless scanners for gift registry customer SKU scanning to a pricing database in the main server room, kiosks, and computerized banking equipment in the security vault.
• Contract position updating 14K baud modems to 56K baud inside ATM machines for Peoples Heritage Banks in New England.
• Hallmark onsite duties included POS installation, merchant phone line to bank establishment, back office accounting management POS data access, and staff training of POS inventory, gift card, cash register, terminal, and bar code scanner usage.