PROFESSIONAL SUMMARY:

• 7+ years of Experience in Microsoft Dynamics CRM, Digital Marketing and Business Development business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server.
• 5+ years of experience in Customizing and Configuring Microsoft Dynamics CRM 2015, 2013, 2011.
• Involved in all the phases of end to end project life cycle with key requirements gathering solution designing, analysis, design discussions, configuration and customization, very advanced customizations, and Deployment.
• Good knowledge of OOB functionality of MS Dynamics CRM 2015/2013/2011/4.0 Sales, Marketing and service modules.
• Customized complex applications on Microsoft Dynamics CRM platform.
• Mapping functional system requirements to Dynamics CRM capabilities and design appropriate solutions.
• Expertise in configuring security roles, business units, teams, field security profiles, call outs to CRM API, and CRM plugins.
• Experience in Microsoft Dynamics CRM system upgrade from version 4.0 to 2013.
• Designing the solution flowcharts for understanding of client and team, deciding on need and use of out - of-the-box features, required configuration and customization for various functionalities and requirements.
• Modified CRM extensions to interface with other systems through message queues and web services.
• Effort estimation for configuration, customization and documentation.
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint.
• Facilitate the decision-making process and develop functional designs that will drive the development process.
• Experience in developing complex applications on Microsoft Dynamics CRM platform with entity, ribbon and sitemap customizations.
• Experience in developing of workflows, dialogs, business processes, business rules, dashboards, charts and wizard based reports.
• Experience in creating and modifying SQL reporting services reports for use inside and outside Dynamics CRM.
• Ability to reach fast-pace and mould to time sensitive environments for delivering the requirements on time with minimal efforts.
• Experience with Agile methodologies and project management.
• Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements.
• Strong conceptual, analytic and problem solving skills.
• Good team player and interactive to staff at all levels of the firm.

TECHNICAL SKILLS:

CRM Tools: Microsoft Dynamics CRM 2015, 2013, 2011, 4.0, SSRS, SSIS

Frameworks: NET framework 3.5/4.0, ASP. Net, WCF

Languages: C, C#, Java.

Web Technologies: HTML5, CSS, AJAX, XML, JavaScript, JQuery

Databases: MS-SQL Server 2008R2/12

WORK EXPERIENCE:

MS Dynamics CRM Developer

Confidential -Raleigh, NC

Responsibilities:

• Involved in requirements gathering, analysis and project planning
• Customized MS Dynamics CRM application based on the business requirement
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Used JQuery for consistent easy navigation, look and feel of the website.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM
• Configuration of MS Dynamics CRM with Microsoft Outlook 2013
• Used various report items like tables, sub report and charts to develop the reports in SSRS.
• Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects. Used JQuery, JavaScript framework to implement AJAX to restrict the screen flicker.
• MS Dynamics CRM Upgrade & Functional Enhancement.
• Implemented Gap analysis for finding out the required amount of customizations needed to meet the client requirements.
• Created a detailed project plan, which includes tasks based on their priority.
• Customized forms and views for new modules to be added to existing MS Dynamics CRM 2013 system.
• Created Workflow based on requirements from Sales and Marketing department.
• Customized CRM Forms, Entities, Attributes, Views, Ribbons & Sitemaps.
• Enhanced and developed Business Process Flows as per the client needs.
• Designed a plugin to generate account number on create of new record.
• Created custom workflows to calculate Probability weighted revenue.
• Used WCF to interact with the data from MS Dynamics CRM 2013 system.
• Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Used SSIS Import data into the system using multiple sources.
• Used SSRS create reports in the system to provide accurate data for business decision making.
• Customized Dashboards based on the custom reports and charts created.
• Configuration of MS Dynamics CRM with Microsoft Outlook 2013.
• Successfully upgraded from unsupported CRM 4.0 implementation to completely supported CRM2011 solution and then CRM2013 version.

Microsoft Dynamics CRM Developer

Confidential -Cincinnati, Ohio

Responsibilities:

• Responsible for gathering Business, Functional requirements and Use cases and requested for a walkthrough
• Customized MS Dynamics CRM application based on the business requirement
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process.
• Customized Account Entity fields and related the Account Entity with all other Custom Entities
• Modified Sitemap file to display all the related entities in navigation bar of Account record
• Pre populating last created record data into new record form using JavaScript,CRMWeb Services and XML object, thus saving time for the user to enter repeated data
• Created .NET plug-in to send an alert e-mail to all users who have not reviewed their accounts in last 60 days
• Trained users on using the MicrosoftCRMoutlook client with Online and Offline mode features
• Prepared Instructions manual for Installation, Un-installation, Re-installation and configuring MicrosoftCRMOutlook client
• Doing the initial setup of Production environment in order as creating Business Units, Roles, Territories, users and then importing accounts with assigning ownership
• Prepared requirement documents, documents and security policy documents

Microsoft Dynamics CRM Developer

Confidential -Pendergrass, GA

Responsibilities:

• Installed and configured MS Dynamics CRM 2011 system for development and testing, configured server instance, created organizations.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2011 system.
• Discussed the requirements with end user and propose solutions to achieve business goals. Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Customized system entities and custom entities to meet the business requirements.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa.
• Created custom dashboard, create custom Ribbon button and configured sitemap using Pragma toolkit.
• Extensively used User interface controls that use JQuery to validate client side validation.
• Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in the Microsoft Dynamics CRM 4.0.
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls
• Provided CRM end user for case and service managements for department staff.
• Provided technical guidance to the team and participated in several sessions of code review.
• Assisted the team in basic testing and deployment of the solution.

Microsoft Dynamics CRM 4.0 Technical Consultant

Confidential

Responsibilities:

• Managed and rationalized service cases, sales literature, defined workflows and resolution activities.
• Converted activities or leads to opportunities, associated competitors with opportunities, qualified opportunities and assigned ownership to opportunity records.
• Managed reports charts and dashboards highlighting key goals and related metrics.
• Maintain the product catalog quotes and processed sales order.
• Maintained resources, equipment, and facilities.
• Identified customizations needing plug-in development using the SDK.
• Supported Data Migration from legacy system to Dynamics CRM. Provided Integration and E2E testing support after Data migration