SUMMARY:

• A 18+ years experienced software professional having experience in all phases of SDLC
• Experienced in software designing process including requirements gathering, system analysis, prototyping, proof of concept, design, development and test plan
• Experienced in leading software developers’ team
• 15+ years of experience of working in BSS area for North American and European clients
• 15+ years of experience in OSS/BSS (Usage Processing, Invoicing/Charging, AR and Ordering) domain
• Expert in Confidential CES and Ensemble Billing Systems
• Expert in Confidential Ensemble/Enabler
• Business and System Analysis
• Multi - vendor Integration
• Requirement Gathering & Analysis
• Solution, Design, Development
• Test Planning, Execution and Support

TECHNICAL SKILLS:

Tool: Microsoft Office, Excel, Outlook, PowerPoint, Word, MS Visio, Toad, Test Director, Test Base

Operating System: SunOS, AIX, HP-UX, Linux, Windows Family

Technologies: C, C++, COBOL, Pro* C, UNIX Shell Scripting, SQL/PL-SQL

RDBMS: Oracle, Sybase

CC Tools: Confidential CC

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Technical Sr. Application Developer / Systems Analyst

Responsibilities:

• Working on remedy tickets in Confidential Invoicing queue ( Confidential Enabler 8.1 )
• Analyze and provide feedback to Revenue Assurance about billing issues(incorrect charges-undercharging/overcharging, minutes or data not being applied as per plan)
• Write SQL, PL/SQL queries to quantify the number of customers/BA’s/FA’s having issues found during QA analysis by RA team
• Wrote PL/SQL scripts to automate the quantification queries for issues found in QA
• Fix the Invoicing rejects so that bills can be sent to customers ASAP

Confidential, Monroe, LA

Sr. System Analyst - CSM/OMS

Responsibilities:

• Worked on Ghost Billing Analysis (Customers being charged for services they didn’t have and vice versa)
• Analyse and Identify the customers which will GHOST bill before the bill is sent out to the customer
• Wrote sh/ksh, PL/SQL scripts to fix the OUT OF SYNC data between CSM and OMS ( Order Mgmt )
• Wrote PL/SQL scripts to expire VM ( Voice Mail ), DATA Features in CSM and OMS
• Providing data in MS-EXCEL for the use of BOT ( Billing on Time ) Team
• Scripting the ORDERs to completion
• Analysed, Identified and fixed the bug in the server “csmUAddAct” ( was creating 4 features instead of 2 from Order Management System )
• Support system testing team to test the enhancements

Confidential

Lead Analyst

Responsibilities:

• Lead SDLC process by interacting with business, gathering and finalizing requirements, preparing flowcharts, designing and developing solution and organizing Functionality Test Plans.
• Identified, assessed, and documented business requirements and functional specifications, recommending business priorities, and advising business on options, risks, and costs versus benefits of various solutions.
• Involved in requirements analysis, architectural analysis, process engineering, design, development and test plan in V21 Post Paid Billing system ( Confidential Ensemble System).
• Participated in JAD sessions and prepared SSD and DDD documents and assisted QA and UAT teams in preparing test plans.
• Conducted design/high level solution/design reviews within and with external teams.
• Coordinated with development teams for timely delivery of projects.
• Efficiently communicated with Rogers IT managers to provide accurate reporting and information regarding the ongoing projects, risks and initiatives.
• Wrote Shell Scripts in UNIX sh/ksh, SQL, PL/SQL
• Attended on Control-M by IBM

Confidential

Sr. Business System Analyst/System Analyst

Responsibilities:

• Gather requirements from various stakeholders like BA’s, Marketing personnel, SME’s
• Participated as a key SA for large multi-discipline workshops to capture, document and validate system requirements against design documents across multiple geographically-dispersed teams allowing proper assessment for the Confidential CES (Data Services).
• Involved in requirements analysis, architectural analysis, process engineering, design and test plan in Confidential 3 tier telecom billing system.
• Update all the stakeholders about the proposed solution and receive feedback and make necessary changes/updates
• Create High Level solution and present it to the management

Confidential, Chicago, IL

S.r Programmer/SA

Responsibilities:

• Detail Design of the Software Enhancement for PIC BLSLD (Bell South Long Distance)
• Coordinate with the offsite/onsite teams(CSM, MPS, AR)for successful testing and implementation plans
• Wrote Shell scripts and Programs in Unix, C, Pro*C, COBOL, Oracle and SQL

Confidential

Sr. Programmer - Accounts Receivable

Responsibilities:

• Software enhancement to provide the GL data in CSV format for SAP system
• High level design of the solution
• Wrote Shell scripts in UNIX
• Wrote the code for the program in C, COBOL, Unix, Oracle SQL

Confidential

Sr. System Analyst

Responsibilities:

• Mapping the FIDO data to Rogers’s (Ensemble) database
• Analyzed the errors/discrepancies in Bill 2 Bill analysis during migration process
• Provide workaround/fix for errors/discrepancies during migration process in the bills
• Coordinating with the offsite/onsite teams for successful conversion of FIDO Billing/CSM data
• Manage Trouble Tickets in the Billing/CSM queue
• Estimate effort of Ensemble Billing/CSM Change requests
• Review and assess implications and gaps that might surface related to technical system capabilities(as documented in solution design)
• Impact analysis of all potential manual work arounds
• On call 24/7 problem resolution and escalation as well as Subject Matter expert

Confidential

Sr. System Analyst

Responsibilities:

• Coordinate with the other stake holders for timely completion of the testing
• Billing and AR (Payments, Refunds, Backouts) module enhancements
• Wrote Shell scripts for testing Bill Preparation, Payments, Refunds, Backouts etc
• Running all the EOD jobs using Maestro
• Confidential Ensemble Customer Care & Billing Application

Confidential

Project Leader/ Sr Team Leader

Responsibilities:

• Interacted with internal/external stake holders, including product manager and IT teams (located Confidential different development centers) to gather and understand requirements
• Maintained communication with the clients and understood their requirements and suggestions for development
• Developed and delivered multiple software releases for Talkline(Germany), Telering(Austria), Sprint(USA), Digifone(Ireland)
• Identified and communicated risks to delivering solution on time
• Advise client about job scheduling to minimize the undo of billing jobs (save time and costs)
• Prepared IA and DDD documents
• Monitored and advised UAT execution
• Visited client site for requirements gathering and presentment of high level solution
• Organize requirement gathering, process definition, and user system interaction sessions with the functional business teams - TALKLINE-Germany, TELERING-Austria
• Coordinate with the Sr project manager/project leaders offsite/onsite for scheduling of the MR (bug fixes), Regular CR (Change Requests), UAT etc
• On-site production support 24*7 - Billing Application for Rogers Confidential &T
• Coach/Mentor New employees about Confidential Standards (CC, Operational, Billing, AR, CSM etc)
• Wrote scripts, SQL scripts for identifying the DB inconsistencies (for some months after implementation)
• Performance review and Allocate/Assign work to the team members

Confidential

Operations/System Administrator

Responsibilities:

• Led a team of 10 - 15 people in Operations (EDP department)

Confidential

Responsibilities:

• Taught Unix, C, C++ Confidential the Center