SUMMARY:

• Proactive, detail - oriented, results-oriented technical analyst with superior program management skills and proven leadership as technical advisor and project lead, including excellent meeting facilitation and written communication skills. Ability to work well under tight deadlines in a rapidly changing environment; proven time management skills; and prioritization skills (including high level of skill using process-oriented approach and analytical tools, such as email, spreadsheets, and reports to coordinate project; verify that all requirements are included; and follow up on deliverables).
• 5+ years of technical writing experience
• Experienced in writing technical copy for several types of documents, including business and program documentation and technical specifications
• Proficient Confidential editing/proofreading/rewriting contract deliverables using my own checklist approach
• Superior Word skills, including experience using templates, styles, macros, and keyboard shortcuts to automate production of deliverables in addition to advanced features such as headers and footers, tables, and track changes
• Excel in using PowerPoint for developing customized presentations, including revising format, content, and visuals under tight deadlines
• Proven experience writing technical documentation (e.g., status reports, monthly reports, white papers, technical presentations, a mainframe user guide, policy instructions, policy memoranda, responses to the Department, etc.) for a range of audiences
• Proven ability to work collaboratively with subject matter experts (SMEs) in the writing process, including interviewing them orally and in writing to gather required information to translate very technical terms and concepts into high level contract deliverables for a management audience
• Ability to work well alone under limited supervision and effectively interact with a wide range of personnel

TECHNICAL SKILLS:

• HTML
• Visio
• SharePoint
• 508 Compliance Training
• Graphic Design Training
• Adobe Acrobat Reader
• Microsoft Snipping Tool

PROFESSIONAL EXPERIENCE:

Confidential

Professional Technical Writer

Responsibilities:

• Composes copy for a variety of technical documents for knowledge transfer by analyzing source documents. These include technical IT briefings and structured project goal documentation. My involvement in this project so far has saved the subject matter experts many hours of work, as they now have much less writing and mostly editing to do on documents, allowing them to focus on the more pressing work of running the system of record.
• Revises technical IT presentations used for knowledge transfer, including rewriting sections, modifying format for consistency, and adding/and or substantially reworking visuals in the presentation.
• Drafts and implements required documentation for the Technical Writer job, including numerous written procedures for created reports, as well as a style guide for the report’s writers, which received several accolades and was written on a very tight deadline.
• Tracks project completion of deliverables and daily tasks using databases.
• Implemented several special projects in short timeframes with no supervision in addition to regular duties.
• Participates in and formulates technical summaries for meetings related to Confidential coding, billing, and medical terminology.
• Interviews system developer subject matter experts in order to rewrite portions of contract deliverable.
• Developed eight process improvement procedures for the Tech Writer job, including streamlining the process of creating the weekly report from a line-by-line comparison to a copy and paste operation; used the client’s template and a self-developed style sheet to achieve more consistent formatting of the weekly report; and created checklist for weekly report to ensure quality control.

Confidential

Curriculum Specialist

Responsibilities:

• Facilitated the review and selection of educational material and related instructional aids for the purpose of providing effective instructional materials in order to meet District, state and federal educational standards.
• Developed curriculum integration solutions and related work/instructional aids for the purpose of providing students with tools for the utilization of emerging curriculum integration strategies to enhance student learning.

Confidential, Baltimore, MD

Information Technology Specialist

Responsibilities:

• Technical expert/advisor and project leader on several high profile Agency network projects including the Confidential project and the 270/271 eligibility database.
• Performed IT project management of Confidential & Confidential contract and Confidential contract, including IT operations, enterprise telecommunications support and the enterprise file transfer (EFT) team.
• Evaluated and provided feedback for 270/271 team on documents being used for design and network implementation of the project, answered questions, provided recommendations, and provided technical briefing documents to manager and team lead, as well as feedback to my team of areas that needed to be addressed for successful implementation on the network.
• Wrote briefing documents, procedures, and memos on telecommunications issues for management, our team, and government customers.
• Developed new procedure for improved intake of EFT requests.
• Led weekly project meetings for Confidential project and EFT Team. Monitored deliverables, captured action items, and wrote project status reports and meeting reports.
• Reviewed and prepared written responses in a timely manner to 200 highly technical telecommunications requests/month. This required knowledge of router hardware and software, leased lines connectivity, and network technologies such as NAT and the IP layer.
• Designed and successfully implemented software for responding to telecommunications requests. (Earned award for this work.)
• Assisted in developing training documentation for software for Agency use. Provided users one-on-one training on the new system.
• Drafted and gave oral presentation on new software to audience of 700 people, which was well received.
• Designed and managed all changes to the new telecommunications system on an ongoing basis, including meeting regularly with the contractor to discuss changes and review deliverables.

Confidential, Baltimore, MD

User Id Administrator

Responsibilities:

• Maintained the Agency’s master database containing all of the user ids of Confidential employees and their partners.
• This included creating new user ids for new Agency hires, adding accesses to users and deleting accesses from users, maintaining a database of Agency terminations, and deleting user ids.

Confidential

Technical Writer

Responsibilities:

• Developed new security documentation, general systems security plan.
• Reviewed and evaluated existing draft general systems security plan written by senior security staff which showed draft to be poor and in need of being completely rewritten.
• Researched plan by interviewing senior security specialists and extracting from their detailed explanations the information required by the plan methodology.
• Received an award for this work.

Confidential

Data Exchange Technical Lead

Responsibilities:

• Performed researched and evaluation of systems to determine whether data exchange agreements were required.
• Planned and spoke Confidential conferences with Millennium Contractor Oversight Team, regional offices and Medicare contractors on data exchange issues as our team’s technical expert.
• Worked collaboratively with external entities, such as the Department, OMB and the OIG, regarding topics related to data exchange processes, including developing reports and resolving inquiries.
• Researched, analyzed, determined technical specifications, and purchased hardware (desktops and peripherals) and Microsoft Office Suite based on software requirements and enterprise requirements.

Confidential, Baltimore, MD

Editor/Technical Writer

Responsibilities:

• Delegated portions of Confidential to responsible staff members and facilitated their revision.
• Edited Confidential for clarity, consistency, format, grammatical usage and typos. Drafted portions of Confidential ; arranged clearances for Confidential prior to publication.
• Developed concept, coordinated, recommended, and implemented search engine software to improve Confidential on the Intranet.
• Developed new white paper for COBOL compiler conversion. Interviewed subject matter expert and wrote detailed migration plan and accompanying PowerPoint presentation.

Confidential, Baltimore, MD

Insurance Specialist

Responsibilities:

• Researched, evaluated and developed policy memoranda on skilled nursing facilities for the regional offices to aid them in directing intermediaries and carriers on Medicare policy.
• Collaborated in a multi-office workgroup about a proposed Medicare ambulance regulation. Reviewed the upcoming regulation and produced comments based upon my evaluation of the medical review policy on ambulance.
• Researched and assisted in the development of an instruction on Medicare appeals. Critiqued the group’s existing language and drafted some new language that was used in the ruling.
• Collaborated with lead policy analysts on Medicare manual instructions. Reviewed policy instructions for clarity, format and language and prepared them for publication. Edited and rewrote portions of the documents and made changes electronically.

Confidential, Baltimore, MD

Program Issuances Specialist (Technical Writer)

Responsibilities:

• Reviewed new health care policy instructions and performed all necessary steps to prepare them for publication in our Confidential manuals, including revising for clarity, consistency, grammatical usage and adherence to our format and style guidelines presented in Confidential and our Agency’s Confidential ; rewriting portions of the instructions; obtaining needed clearances for the instruction from other areas in the Agency; and reviewing second draft and making corrections to instructions in word processing program.
• Accustomed to working under tight deadlines to get material to print.
• Represented our area Confidential weekly Department-level briefings on health policy. Drafted detailed meeting summaries and disseminated them to division.