TECHNICAL SKILLS:

• Adobe Acrobat
• Flash
• MS Excel
• PaintShop Pro
• Adobe Photoshop
• Frame Maker
• MS FrontPage
• Photoshop
• Approach
• Freelance
• MS Outlook
• Remedy
• AmiPro
• IManage
• MS Power Point
• Snagit
• Camtasia
• LearningSpace
• MS Project
• WorkZone
• Captivate
• Lotus Notes
• MS SharePoint
• Corel Draw
• Lotus 123
• MS Visio
• Dreamweaver/CourseBuilder
• MS Access
• MS Word

PROFESSIONAL EXPERIENCE:

Confidential, Sparks, MD

Applications and skills utilized: MS Word, MS PowerPoint, MS Access, MS Excel, SharePoint, MS Visio, Adobe Acrobat, Snagit

Technical Writer

Responsibilities:

• Documenting the build out of the infrastructure for a large - scale integration project
• Developing and maintaining rack elevation, connections and logical documentation of the as-is infrastructure as well as to-be infrastructure
• Utilized information from Runbooks to update device and virtual machine inventory, during project implementation and deployment phases
• Maintaining SharePoint Network Infrastructure library

Confidential, Washington, DC

Applications and skills utilized: MS Word, MS PowerPoint, MS Access, MS Excel, IManage, MS Visio, Adobe Acrobat, Snagit, Camtasia

Technical Writer

Responsibilities:

• Developed technical documentation, in support of the DOJ, ATR Network
• Formulated recommendations regarding documentation standards
• Created graphic images to support technical documentation
• Ensured that all graphic images were 508 compliant
• Developed operating procedures and advised on standard operating procedures
• Developed MS Access Database to track status reporting and action items log
• Provided post-software deployment end users support
• Provided Entry-On-Duty (EOD) training for new ATR employees and volunteers

Confidential, Oakton, VA

Applications and skills utilized: MS Word, MS PowerPoint, MS Excel, SharePoint, MS Visio, Adobe Acrobat

Technical Writer / Documentation Manager

Responsibilities:

• Analyzed customer information requirements and product specifications
• Worked with Engineers and Architects to define technical content strategy and plans
• Designed and developed user, configuration and troubleshooting guides for a variety of audiences
• Developed standards and style documents, templates, and graphic libraries to ensure common look and feel
• Collaborated with project manager and other team members effectively to ensure the production of clear, accurate and concise documentation
• Worked with process Architect to develop guidelines and procedures to set future precedent and direction
• Created Visio network maps, architecture diagrams and graphic visualizations of technologies and services
• Created Visio service flow diagrams and service path visualizations
• Designed and maintained project MS SharePoint site
• Pulled data from SharePoint document resources and integration of this data into reports and documents

Confidential, Ashburn, VA

Applications and skills utilized: MS Word, MS PowerPoint

Technical Writer

Responsibilities:

• Developed documentation for a telecom service provisioning user interface
• Gathered technical information from diverse sources, prepares written text and coordinates layouts for multiple projects
• Developed electronic based documentation
• Identified, interview, and build relationships with company knowledge experts and technical staff

Confidential, Linthicum, MD

Applications and skills utilized: FrameMaker, MS Word, MSPowerPoint, Snagit, HTML,MS Access development, Photoshop, MS Visio, Adobe Acrobat, WorkZone, Captivate, Instructional Design

Telecommunications Training Developer and Technical Writer

Responsibilities:

• Created project outlines and schedules for training development assignments
• Identified, interview, and build relationships with company knowledge experts, technical staff, and management to develop training objectives and test metrics
• Explored a variety of sources, obtain and interpret a range of engineering information including technical notes, drawings, design specifications, and related documents
• Developed documentation plans, and prepare written text, tabular information, and complex illustrations/graphics

Confidential, Atlanta, GA

Applications and skills utilized: MS Word, HTML, Webpage development, MS FrontPage, MS Access development, Photoshop, MS Project, MS Visio, Adobe Acrobat, SharePoint, QuickBase

Operations Programs Manager (Project Manager and Technical Writer)

Responsibilities:

• Ensured successful launches and deployments of various digital telephone products
• Developed scope definition, timetables for implementation and analyzes results to accomplish specific business objectives agreed upon
• Developed SharePoint sites and project document repositories
• Served as a liaison with corporate resources and system to provide current data and information needed for a successful project launch
• Researched and make recommendations on alternatives to enhance financial and operational efficiencies
• Oversaw all project activities including the training of personnel, material purchases and development of standard operating procedures
• Partnered to develop and deliver system wide communication regarding the progress, accountabilities and gaps
• Researched, compiled/reported data and managed system team through project's requirements, deployment and launch process
• Developed and maintain complex network test plans, design, deployment, and installation documentation
• Identified revision requirements through meetings with, team leaders, subject matter experts, vendor contacts and various system contacts
• Formulated recommendations regarding documentation standards
• Created and modify both Internet and Intranet content... edited and corrected content errors, and broken links
• Created VoIP rack elevations, Engineering Deployment Packages dense wavelength division multiplexing related documentation and for over 200 Regional Data Centers and Headends