SUMMARY:

• Over 20 years of experience writing documentation plans, creating and maintaining schedules, writing and editing product documentation, and coordinating with other specialists to produce various content to support assigned product areas. Highly experienced with interviewing Subject Matter Experts (SMEs) to create accurate and comprehensive content. Expert at collecting and using feedback to enhance content.
• Expert providing print and online documentation, knowledge base content, and web content.
• Expert in analyzing and evaluating technical information and preparing comprehensive recommendations, reports, briefing materials, letters, and directives from that information.
• Consummate Technical Writer and Editor who is dynamic, creative, forward - thinking, and adept at establishing and maintaining effective working relationships with co-workers. Customers, and those in lead/supervisory positions.
• Expert at explaining, advocating or negotiating with individuals and groups internally and externally to resolve complex problems and/or arrive at a common understanding of issues.
• Expert user of graphics tools such as MS Word, Power Point, Visio, Paint Shop Pro, Photo Shop, and the SnagIt suite. Expert in the use of the Full Adobe Acrobat suite (including Acrobat Writer and Acrobat Distiller). Expert user of Content Management tools such as Octane and Drupal. Well versed with using HTML, XHTML, XML, XStandard, PHP, and CSS.
• Expert in the use of Configuration and Version Management tools such as SharePoint, PVCS Tracker,
• PVCS Dimensions, Microsoft Visual SourceSafe, Rational Clear Case, and Rational Rose.
• Expert in planning, organizing, prioritizing and coordinating work when diverse demands are involved.

TECHNICAL SKILLS:

Tools: Vignette (Content Management Application) HTML

WordPress: Dreamweaver

Microsoft Office (Word, Excel, Outlook,: SharePoint

PowerPoint, Project):

Lotus Notes: Visio

FrameMaker: Privia

Photoshop: Acrobat

EXPERTISE AREA:

Proposals: Press Kits

Business Requirements: Policy and Procedure Guides

Internet/Intranet Content: Standard Operating Procedures (SOPs)

System Test Plans & Cases: Development Methodology

Software User Manuals: Process Flow Diagrams

System Administration Guides: Training Materials

Network Overview Guides: Online help

Templates/Standards Guides: Business articles

Brochures: Annual Reports

Corporate video scripts: Data Warehouse Data Dictionary

Marketing collaterals: Technical Overviews

Employee newsletter: Job Aids

Web content: Online courses

PROFESSIONAL EXPERIENCE:

Confidential , Gaithersburg, MD

Technical Writer/Web Content Writer/Editor

Responsibilities:

• Maintained web site and made updates to site, using WordPress
• Performed testing and troubleshooting for web site
• Created content for web site, including blog postings
• Created online courses, content and curriculum for English language program

Confidential

Web Editor/Technical Writer, Gaithersburg, MD

Responsibilities:

• Responsible for creating and completing project documentation
• Worked with security team at Confidential Forest Services

Confidential

Web Content Specialist/Web Editor, Gaithersburg, MD

Responsibilities:

• Developed web site and posted content for site, using WordPress
• Performed testing, troubleshooting and testing for web sites
• Create marketing and training materials
• Created user guides and manuals
• Created online courses, content and curriculum for English language program
• Created presentations for senior management
• Created policies and procedures for company

Confidential

Web Content Writer/Technical Writer, Columbia, MD

Responsibilities:

• Create content for medical software compliance application

Confidential

Technical Writer, Chantilly, VA

Responsibilities:

• Create SDLC templates for the PMO office of financial services company
• Worked closely with Project Managers and SMEs to create documentation deliverables
• Develop and edit Standard Operating Procedures for Computer Operations
• Create and maintain various documentation on SharePoint

Confidential, Gaithersburg, MD

Web Content Specialist

Responsibilities:

• Wrote web content and posted to site, using WordPress
• Performed maintenance on site
• Developed training and reference material for company

Confidential, Alexandria, VA

Technical Writer

Responsibilities:

• Assist with SharePoint migration from 2007 to 2013, including content audit and strategy planning
• 508 Compliance planning.
• Expert user of graphics tools such as MS Word, Power Point, Visio, Paint Shop Pro, Photo Shop, and the SnagIt suite. Expert in the use of the Full Adobe Acrobat suite (including Acrobat Writer and Acrobat Distiller). Expert user of Content Management tools such as Octane and Drupal. Well versed with using HTML, XHTML, XML, XStandard, PHP, and CSS.

Confidential, Rockville, MD

Technical Writer

Responsibilities:

• Wrote and edited policies and procedures for Confidential OS Confidential Security Operations
• Gathered information from SME’s on Confidential Operations
• Created technical diagrams
• Created and updated OS Confidential Operations forms that were 508 compliant
• Compiled quarterly FISMA Report
• Developed templates for Security Operations
• Attended SAR (Security Assessment Risk) meetings with Confidential and federal clients to document and update security risks

Confidential, Gaithersburg, MD

Technical Writer

Responsibilities:

• Edited software requirements documentation

Confidential, Rockville, MD

Technical Writer

Responsibilities:

• Wrote and edited policies and procedures for Confidential, an Confidential Institute.
• Met with SME’s to gather information for policies and procedures.

Confidential, Glenwood, MD

Proposal Writer/Sr. Technical Writer

Responsibilities:

• Wrote and edited proposals for IDIQ and GWAC contracts for federal health agency IT projects and Veterans Affairs with senior management and subject matters experts
• Created Visio diagrams of process mapping/workflows for the Affordable Healthcare Act
• Created use cases for software application
• Developed templates for proposals and presentations, using PowerPoint and Word
• Established a knowledge base in SharePoint for health agency proposals, presentations and marketing material
• Expert user of graphics tools such as MS Word, Power Point, Visio, Paint Shop Pro, Photo Shop, and the SnagIt suite. Expert in the use of the Full Adobe Acrobat suite (including Acrobat Writer and Acrobat Distiller). Expert user of Content Management tools such as Octane and Drupal. Well versed with using HTML, XHTML, XML, XStandard, PHP, and CSS.
• PPQA Lead on IT projects and assisted in company obtaining CMMI (level 2) status

Confidential, Washington, DC

Senior Technical Writer

Responsibilities:

• Worked within the Project Management Office for the Confidential project, editing client deliverable documents for developers and SMEs, developing processes and procedures to implement for the Confidential project, creating document templates for SMEs, using SharePoint to monitor and deliver client documentation and as a knowledge management tool
• Ensured documents were section 508 compliant.

Confidential, Germantown, MD

Proposal Writer

Responsibilities:

• Wrote proposals for transportation services to government clients.
• Worked closely with hardware and software engineers and subject matter experts to gather information for client requirements.

Confidential, Columbia, MD

Proposal Writer

Responsibilities:

• Wrote and edited proposals for government clients and supported business and subject matter experts with the proposal development effort.
• Worked closely with the Proposal Team to create and maintain proposal documents and client deliverables in SharePoint.
• Responsible for managing Subject Matter Expert (SME), including creating documentation, project plans and project folders in SharePoint.

Confidential, Germantown, MD

Proposal Writer

Responsibilities:

• Assisted in writing proposals for transportation services to government clients, including the states of Virginia and Maryland, using Privia.
• Worked closely with hardware and software engineers and subject matter experts.

Confidential

Business Writer/Editor

Responsibilities:

• Acted as editor of Vetting Reports for Model Risk and Vetting, a division of Enterprise Risk Management.
• Worked closely with subject matter experts and management in Model Risk and Vetting to develop clear and consistent online communications.
• Developed departmental standards for communications, such as templates and standard wording for communications.
• Expert user of graphics tools such as MS Word, Power Point, Visio, Paint Shop Pro, Photo Shop, and the SnagIt suite.
• Expert in the use of the Full Adobe Acrobat suite (including Acrobat Writer and Acrobat Distiller).
• Expert user of Content Management tools such as Octane and Drupal. Well versed with using HTML, XHTML, XML, XStandard, PHP, and CSS.
• Create process mapping for department workflows/resources.
• Developed presentations for VP, Model Risk and Vetting.
• Created and update internal process and procedures documentation for department.
• Developed documentation for Basel II projects.

Confidential

Technical/Business Writer/Analyst

Responsibilities:

• Assisted Content Managers in Wealth Management (Investing) to draft and publish web content (policies, procedures, guides, FAQs, Best Practices and portals) for online delivery to call centers and the bank’s branches nationwide.
• Acted as web editor and publisher for online documentation, focusing mainly on Wealth Management (Investment) topics.
• Built strong relationships with internal clients of the bank, such as Shared Services, Investments and Marketing.
• Successful completion and implementation of Proof of Concept to include Business Writers in the online publishing process.
• Documented processes and procedures for newly formed Online Publishing Group at the bank.
• Conducted presentations to senior management of the bank on the Proof of Concept.
• Developed training presentations to communicate new processes to publishing group, including technical issues.
• Prepared new templates to better structure documents for online communications (Intranet).
• Implemented corporate standards for online documents, by developing Style Guide and Glossary.
• Worked with BSA Team to design new workflow for online publishing documents.
• Documented new process by creating online Job Aids and instructions to assist management in publishing documents online.
• Assisted in design and testing of new database for online publishing (Intranet).
• Created process mapping/workflows to add resources to online publishing process.

Confidential, Chicago, IL

Senior Technical Writer

Responsibilities:

• Wrote technical procedures for installers (hardware and software).
• Tested technical procedures in lab with engineers and Quality Assurance teams.
• Designed and created Access database for EDGE project (to migrate to Windows 2000).
• Created reports from Access database for EDGE project.
• Developed communications for new Web site that supports software testing procedures.