TECHNICAL SKILLS:

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Access
• WordPerfect
• Lotus Notes 4.5 & 4.6
• Adobe PageMaker
• Adobe Photoshop
• Macromedia Freehand
• Adobe Illustrator
• Adobe (Macromedia) Dreamweaver
• Adobe (Macromedia) Flash
• Audio/Video Compression (MP3, Windows & Real Media, MPG, AVI, etc)
• HTML
• Java Script
• Visual Basic
• Microsoft Windows (Administration & Troubleshooting)
• Paint Shop Pro
• Snag It
• Adobe Captivate/Macromedia Robodemo Software Simulation Creation
• Robohelp
• Dalet and Dalet TeamNews Audio production/News wire software
• Cinegy Video Desktop Production Tool
• Articulate
• WordPress
• Microsoft Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Technical Writer

Responsibilities:

• Restructured/updated help system for web application using Adobe Robohelp 12 including graphic work
• Developed trouble ticket tracking system and maintained agency facing library in SharePoint 2013
• Created and enhanced Standard Operating Procedures for new software roll outs
• Created reporting standards/template for annual application security review and system security plan per NIST approval
• Maintained document resources library and update schedule for administration guides, configuration management guides, system architecture diagrams, security boundary documents, and database table treatment guides, etc.
• Worked with SDLC phases in planning of interface design and testing for functionality and 508 compliance
• Developed running list of enhancements and future enhancements to train management on new deployments
• Created glossary of system terms to simplify for users and recruitment material to increase user base
• Interfaced with users to ensure needs were met and future enhancements were adding value to the application

Confidential, Arlington, VA

Technical Writer, Proposal Template Designer

Responsibilities:

• Created document standards and templates containing styles, quick parts, and custom formatting.
• Created Administrator and User guides and trained administrators in use of the templates.
• Performed online demonstration and training for the created templates and standards.

Confidential, Wilmington, DE

Technical Writer / Trainer

Responsibilities:

• Created template based on predetermined style guide for participant/instructor guides.
• Worked with Subject Matter Experts to determine validity of current content and create help material for Robohelp and Prepared storyboards (using Snag It) for future Confidential creation

Confidential, Philadelphia, PA

Instructional Designer

Responsibilities:

• Refine storyboards and produce Confidential products in Articulate using Snag It and Photoshop for graphic work
• Edit and verify training documentation for new scheduled drug system software

Confidential, Philadelphia, PA

Help Desk Call Center Operator

Responsibilities:

• Resolve calls for the Windows 7 migration at the law firm and resolved the most calls.
• Support Windows 7 and XP, Office 2010, and numerous specialized firm applications.

Confidential, Collegeville, PA

Knowledge Base Management System Solution Developer

Responsibilities:

• Maintain and expand Confidential ’s current Knowledge Management System by contacting Subject Matter Experts and expanding content for Knowledge Base Article Content Management System, Right Answers for Business Technology Unit.

Confidential, Landover, MD and Ft. Worth, TX

Training of Adjudication Officers

Responsibilities:

• Validation consisted of attending 2 months of training in Fort Worth, Texas for Immigration Adjudication Officers boot camp.
• I recorded in Access 2007, training methods, collected material, and evaluated the effectiveness of the administered training.

Confidential, Media, PA

Adjunct (contract) Instructor

Responsibilities:

• Prepared class lesson plan with homework, quizzes, tests and projects. Taught Microsoft Office 2003 suite, Introduction to Windows XP, and Introduction to Excel 2003 to college students.

Confidential, Philadelphia, PA

Computer Class Instructor

Responsibilities:

• Prepared class lesson plan with homework, quizzes, tests and projects.
• Taught Microsoft Office 2007 suite to college students and entire academic and administrative staff.

Confidential, Landover, MD

Technical Writer

Responsibilities:

• Performing document assessment for training program redesign to create a more streamlined online presence for training material.

Confidential, Philadelphia, PA

Video describer/editor

Responsibilities:

• Described and edited text for database holding library of videos for on demand website purchase.
• Encoded video using Windows Media Encoder to be transcoded for distribution on a video on demand website.

Confidential, Vienna, VA

Internet Multimedia Consultant, Trainer, Documentation & Support

Responsibilities:

• Trained in excess of 300 people in Digital Audio Production and Paint Shop Pro.
• Wrote courses, created intranet training and support site.
• Trained video editing and introduction to web content management tool.
• Performed XP network administration tasks.
• Assisted in designing workflow for web content management.
• Used Robohelp to create small CHM packages in support of the proprietary software

Confidential, Washington, DC

Contractual Graphic Designer & Document Processing

Responsibilities:

• Worked in graphic design and document processing department
• Troubleshoot MS Office issues and offered input to training department curriculum
• Created visual aids for use in courtroom

Confidential, Rockville, MD

Contractual Technical Trainer

Responsibilities:

• Trained classes in Photoshop and PageMaker
• Class sizes ranged from 10 - 20 people
• Classes taught at Department of Energy and Montgomery County Government Offices

Confidential, Gaithersburg, MD

Contractor

Responsibilities:

• Created inventories database using Microsoft Excel and Access

Confidential, Washington, DC

Trainer, Network Support, Help Desk, Configuration

Responsibilities:

• Train attorneys in Lotus Notes, MS Word, MS Powerpoint, and DOCS Open
• Tested computer images/configurations for firm wide deployment
• Composed PowerPoint for law firms class

Confidential, Virginia Square Metro, VA

Contractual Help Desk Analyst

Responsibilities:

• Help desk IT support for 4 buildings located
• Used help desk tracking software Confidential

Confidential, Bethesda, MD

Technical Writer

Responsibilities:

• Worked with software developers to write manuals for software
• Worked with training department to create instructional aids

Confidential, Rockville, MD

Curriculum Administrator/Web Master/Multimedia Dev

Responsibilities:

• Trained commercial software (office productivity) classes for many government agencies and law firms
• Performed technical writing for custom software documentation
• Maintained, updated, and distributed curriculum material
• Assisted in development of corporate website
• Assisted with Confidential production

Confidential, Baltimore, MD

Mapping Technician/Marketing Analyst

Responsibilities:

• Created target marketing maps using GIS software for mailings
• Awarded Ingenuity 2000 award for automating map printing process
• Used GIS packages such as Atlas and Geosight

Confidential, Columbia, MD

Production Supervisor

Responsibilities:

• Created ads for hotel guest service directories
• Optimized PC for design work with PageMaker, Photoshop, and Freehand
• Interfaced with clients for design ideas

Confidential, Arbutus, MD

Sales Associate

Responsibilities:

• Sold computer and audio & video products.
• Identified customer needs, and recommended products to meet customer's expectations.
• Offered technical support to customers and recommended cost efficient solutions.