PROFESSIONAL SUMMARY

Seeking contract work as a senior technical writer/editor. Skilled at identifying and solving complex problems and coordinating a team. Executive/critical thinker. Experienced in instructional design and tutoring. Extensive editing/writing on government contracts (defense, health care, environment, cyber security, taxes, education, justice, and finance). Detail oriented in the use of acronyms, grammar, style guides, technical terms, research, and logic. Experienced with systems development life cycle (SDLC) documents. Excellent oral and written communication skills. Courageous yet diplomatic when interviewing subject matter experts to create document content. Recent master’s degree (cum laude).

Clearances

Current: SF 85P Public Trust Clearance/Background Investigation for the Federal Deposit Insurance Corporation (FDIC)

Expired: SF 86 Top Secret Clearance for Department of Defense (DoD)

SF 85P Public Trust Clearances; National Agency Check plus Written Inquiries and Credit Check (NACI); and Minimum Background Investigation (MBI) for the Internal Revenue Service (IRS), and Departments of Labor, Justice, and Homeland Security.

PROFESSIONAL EXPERIENCE

Freelance Editor and Business Analyst

Responsibilities:

• FDIC. Rewrite security and privacy policies for the Federal Deposit Insurance Corporation (FDIC) as an ad hoc employee of ICF International.
• Health. Edit technical audit reports of community health centers for MSCG’s Health Resources and Services Administration (HRSA) contract.
• Books. Edit non - fiction books for clarity, consistency, accuracy, logic, grammar, etc.
• Editing. Lead editor for the 160-page Job Search Manual at Career Network Ministry (CNM) in McLean, Va., which required writing, research, peer reviews, formatting, establishment of document styles, and printing coordination. It is posted on the Department of Labor Web site.
• Doctoral Dissertations. In 2015, edited and formatted doctoral dissertations for two students at Humboldt University (Berlin, Germany, in the Department of Agricultural Economics) and Liberty University Baptist Theological Seminary.
• United Nations. Edited research documents and wrote QA reports (on organic agriculture and eco-technologies/eco-innovations energy solutions) for the Republic of Moldova to present to the European Union (EU) and the United Nations.

Senior Technical Writer/Editor

Responsibilities: 

• Full-time Confidential employee, excluding short assignments for other companies
• Editing. Rewrote, updated, edited, and formatted deliverables for government and private industry.
• Writing. Using Adobe PageMaker (now Adobe InDesign), wrote articles for and served as editor for two years of a biweekly electronic and print newsletter for the $5 billion, 900-employee IRS modernization contract.
• Writing. Wrote process documents. Drew diagrams in Gliffy and Visio to explain step-by-step processes for employee onboarding and security certification.
• Writing. Created hundreds of pages of mission-critical instructor guides for an Air Force cyber investigations training contract to train hundreds of military and police officers per year. Wrote discussion questions for courses, formatted documents, attached document templates, applied custom styles to text, did quality assurance. Managed team members’ assignments to meet publishing deadlines.
• Writing. Interviewed technical personnel to rewrite 20 detailed process manuals on unique software programs.
• Writing. Wrote program-wide employee and training guides as well as style guides.
• Document Formatting. Developed and customized MS Word and MS PowerPoint templates resulting in consistent “branding,” greater efficiency, and 508 compliance.
• Teaching. Taught technical writers and other team members how to attach document templates and how to apply styles to text, which resulted in greater consistency in documentation as well as 508 compliance.
• Process Improvement. Used Confluence, MS SharePoint, and IBM Rational ClearCase to aid in version control and to provide access so the teams could share documents.
• Process Improvement. Developed and supported process improvement efforts (training, measurement, and communication areas) that helped the EPA CDX program achieve CMMI Level 3.
• Process Improvement. On the 15-year IRS contract, instituted a process change to facilitate risk and issue tracking.
• Awards. Received two merit-based cash awards for excellence in process improvement and administration.
• CONTRACTS: IRS, Raytheon Missile Systems, EPA CDX, Department of Labor, Ascension Health, Veterans Affairs, U.S. Air Force

Confidential

Senior Technical Writer/Editor

Responsibilities:

• Editing. Updated and created software development documents (e.g., system design documents, functional requirements documents, test plans) in MS Word. Created Visio diagrams. Interviewed government executives and subject matter experts on the team to research data and write content. Performed user acceptance testing on several new software applications. Analyzed statistics for a legal brief.

Confidential 

Documentation Specialist 

Responsibilities:

• Editing. On the IRS Customer Account Data Engine II (CADE II) project, researched data, and edited and formatted document deliverables in MS Word on a ten-person team.

Senior Technical Writer/Editor

Responsibilities:

• Editing. Compiled and edited the 235-page Design Specification Report, Part 2: Physical Design (DSR2) for IRS software that went live June 2010. Performed final quality management and user acceptance testing. Updated, edited, and formatted 165-page user and administrator guides for the software, which had undergone Oracle conversion.

Freelance Book Editor

Responsibilities:

• Editing. Edit books for various authors (Counting on America; Breaking the Trust Barrier: How Leaders Close the Gaps for High Performance; You’re Hired ; and VIP Christian).
• Editing. Peer reviewed and substantially edited the English and Koine Greek text in a 250-page college textbook on Koine Greek grammar (A Beginning & Intermediate Grammar of New Testament Greek, by Harold A. Kime, D.Ed.). The first edition of the book was released as a pilot program in 2013 to masters-level seminary students in Madagascar and Denmark. A future effort will encompass the online course offerings including interactive Web screens, quizzes, and exams.
• Editing. At the request of Lancaster Bible College President Peter Teague, edited and formatted his 100-page first book, From the Podium - Reflections from Selected LBC Convocations, his vision for the school. Dedication: “To Judy Heckaman, Marjorie Styer, and Sarah Madden, for their tenacious spirit in moving this book from concept to reality.”