SUMMARY:

• The skills I have developed over almost three decades as a technical writer and continue to utilize are very applicable to the IT Specialist position for which I am applying.
• The specific skills and knowledge I have acquired include the ability to diplomatically interview individuals to obtain pertinent information in person and verbally.
• The collecting and compiling of information I use to produce technical documentation is extremely technical in nature and requires keen attention to detail.
• I must evaluate it, analyze it, assess it, verify it, scrutinize it for discrepancies and inaccuracies, and examine it to see if it is constructed according to established standards, policies, procedures and directives. I have maintained versioning of documentation, checked it for proper syntax, grammar, facts, format, and ascertained whether additional information is required.
• I have maintained document repositories and controlled access to them and their release in a top secret military environment. I have managed technical writers, assigned tasks, supervised document production, and set deadlines for formal delivery of documentation to the customer client. I have led projects and supervised teams to accomplish goals. I have represented my company to the customer in several capacities.

TECHNICAL SKILLS:

• Oracle® RDBMS
• Rational Suite Enterprise
• Visual Basic
• HTML
• Windows 95/98/2003/2007/ Me/XP/Vista
• MS Word 2010
• Microsoft Excel 2013
• Created Web Page Articles
• Social Media
• SharePoint
• Multimedia Savvy
• Windows NT
• RoboHelp
• Doc - to-Help
• MS Office
• MS Access
• MS Project
• VISIO
• SharePoint
• MS Word expert etc.

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Senior Technical Writer

• I manage all documentation, editing, and updating documentation to have it conform to established DoD standards, policies and procedures.
• I analyze and evaluate technical documentation, policy, etc., to determine accuracy, assess relevance of information, verify facts, check for proper format, syntax, references, missing information, punctuation, and spelling.

Confidential

Senior Technical Editor/Writer

• I provide guidance and recommendations on proper USDA and OCIO standards and guidelines for the updating of existing and new official USDA policy making sure it adheres to OCIO Regulations, Departmental Regulations, FISMA, and Departmental Directives.
• I identify and convey problem areas I discern in policy that are at variance with USDA standards and/or are not in compliance, noting them in the policy via track changes, document them and make recommendations to the policy owner/stakeholders on what they need to do to comply with existing USDA and OCIO standards, regulations, and policies.
• I tabulate my analysis and evaluation by documenting detailed information noting my comment number, line number, page number, section number, organization, name & contact information, comment type, specific recommendation comment, adjudication, etc.
• I justify my recommendations and guidance to policy owners based on a thorough knowledge of USDA and OCIO departmental Regulations, directives, and procedures so owners can confidentially correct and adjudicate areas not in compliance with USADA departmental regulations, directives and procedures, FISMA, NIST, CNSSI, OMB, GPO, etc.

Confidential

Technical Writer

• I interviewed policy owners, analyzed and evaluated their policy for accuracy of facts and information and checked its adherence to official Metro (WMATA) standards, guidelines, regulations and policies.
• I edited documents to make them clear and easy to understand.
• I evaluated the technical input from stakeholders and verified their compliance to standards and made recommendations to bring policy into conformity with official Metro directives, regulations, standards and policy. This required expert knowledge of Metro directives, regulations, documentation standards and policy.
• I developed, facilitated and delivered PowerPoint presentations to Metro officials updating them on the progress of policy development.
• I consolidated 26 policies into 12 new ones by carefully making sure all pertinent information was collected and presented in the new policies.
• I created PowerPoint slide training material for Metro for training classes.
• I maintained versioning of documentation and developed a mechanism to track stakeholder compliance to these standards, policies, regulations, and directives.
• I proofread policy for errors as technical inaccuracies, missing information, formatting problems, references, grammar, syntax, punctuation, spelling, format, and offered guidance and recommendations to bring the policy into compliance from a linguistic perspective.

Confidential

Technical Writer

• I wrote technical documentation and edited documentation developed by others including statements of work, functional requirements, traceability matrixes, system specifications, design documents, and user guides.
• I managed the production of documentation and interviewed subject matter experts to gather requirements for documentation.
• I briefed clients on the status and achievability of documentation goals and deliverable schedules and adjusted deliverable goals as needed.
• I interviewed stakeholders and identified information that was required for documentation and collected this information.
• I identified impediments to the development of documentation with team leads and subject matters experts and resolved differences to achieve documentation production.
• I assessed, analyzed, and evaluated documentation for accuracy, performed research to obtain information and managed the progress of documentation development.
• I established and maintained deliverable deadlines and managed the development and progress of documentation.
• I produced White Papers and provided technical documentation alternatives to overcome obstacles, e.g., use of a software package that was not proprietary to achieve the same ends for which documentation was not required or existing documentation could be used.
• I produced weekly and monthly activity reports for the customer that highlighted the status and progress of development; citing outstanding issues needing to be reconciled.
• I presented PowerPoint presentations detailing to the client outstanding issues and documentation needs in order to prevent non-delivery of contractual documentation.

Confidential

Technical Writer

• I produced technical documentation and interviewed stakeholders and subject matter experts to collect information for documents. As customer needs changed or enhancements were suggested, I analyzed their feasibility, provided guidance, made recommendations and tracked changes and worked to bring about consensus to move forward.
• I initiated meetings with clients to interview then to gather information for documentation.
• I developed documentation templates for others to use that conformed to established standards, procedures, and policies.

Confidential

Technical Writer

• During my 3 ½ years at the Marine Corps Base in Quantico, I was the technical writer for the Security Operations Center responsible for production of all documentation needs for the department of approximately 150 Marines, federal civilians, and contractors.
• I wrote, collected requirements, analyzed, and evaluated information both for and in documentation produced by others for accuracy and adherence to standards, format, syntax, references, missing information, punctuation, and spelling.
• I managed the production of documentation and monitored its development and maintained its progress adjusting schedules with document owners when necessary.
• I produced documentation standards for the department and developed templates for teams to use to produce draft documentation.
• I edited documentation produced by others for syntax/grammar, punctuation, spelling, references, information, etc., mentored writers, and provided guidance to make sure they adhered to standards; I was the final editor before deliverables went to the customer.
• I interviewed programmers, developers, and subject matter experts to collect requirements and information to develop documentation.
• I created a new review process for documentation organizing teams of subject matter experts to verify technical accuracy of documentation.
• I created and developed a new document repository schema for both the Top Secret and unclassified repository for the storage of over 1,000 documents in each folder.
• I interviewed government client to make sure their documentation needs were being satisfied, and worked with them on deliverable schedules and maintained a schedule, versioning, and tracking schema on the status of all department documentation in production.
• I managed the Top Secret and unclassified document repositories controlling who could gain access to the documents.
• I provided guidance to team leads and their staff on proper documentation standards and worked to help them comply with standards and made recommendations to bring them in conformance with existing documentation standards, regulations, and policies.
• I created PowerPoint training material for staff in the Security Operations Center on the new documentation standards, and separately on the new document repository.
• I designed, wrote articles, interviewed team leads and produced the MCNOSE Security Operations Center 8-page monthly newsletter after I recommended it to Mr. Wall (federal government civilian department manager).
• I produced weekly activity reports and monthly activity reports; I created templates for the reports for others to use to document their work; I edited their work before submission to the client.

Confidential

Technical Writer Supervisor

• I supervised technical writers, assigned tasks, and managed the deliverable deadlines.
• I produced documentation including sub-system specifications, software architecture documentation, interface control documents, design documentation, system architecture requirements, and user guides.
• I reviewed documentation produced by others and recommended revisions or changes in scope, format, content, and made recommendations to bring documentation into conformity with established documentation standards.
• I established versioning tacking of documentation in production.
• I analyzed and evaluated documentation facts for accuracy, and managed the tracking of edits, and make recommendations to bring it into conformance with established standards on very tight deadlines.
• I provided guidance on proper documentation standards and made recommendations to writers on how to reconcile discrepancies, adjudicate differences and noncompliance issues, and offered advice on how to comply with policy and standards to bring the documentation into conformance
• I monitored the work of writers and attended manager briefings to report on the current status of documentation and to apprise them of any changes and the documentation deliverable schedules.

Confidential

Technical Writer

• I coordinated with technical content experts and subject matter experts to gather requirements for technical documentation.
• I wrote and managed the production of technical documentation, and edited documents produced by others including system documentation, user guides, interface control document, and monthly activity reports.
• I created documentation standards and templates for weekly activity reports and monthly activity reports.
• I analyzed and evaluated technical documentation produced by others and made recommendations to bring documentation in conformance with standards.
• I worked to form consensus on differences and reviewed documentation for accuracy, relevance of information, facts, format, syntax, references, missing information, punctuation, and spelling.
• I performed final edits on all documentation for adherence to standards before it was delivered to the customer.

Confidential

Technical Writer

• I reviewed, revised, modified, and edited documents prepared by other technical writers.
• I provided guidance to government customers on how to reconcile information discrepancies, and to resolve technical issues both in writing and verbally.
• I maintained a schedule of project deliverables, assigned tasks, interviewed programmers and government client to acquire information for documents, verified data and information and requirements and produced a system to track deliverables and document versions.
• I coordinated writing resources and deliverable time-tables.
• I compiled, organized and wrote online help files to support end-users.
• I researched information and wrote technical documents that adhered to established standards and guidelines and evaluated other documentation to make sure they adhered to standards and guidelines.
• I reviewed the technical accuracy of such SDLC documentation as functional requirements, system specifications, design documents, program specifications, and implementation plans.
• I analyzed, evaluated, reconciled, and resolved discrepancies in documentation and edited documents and reports, verifying information and facts for accuracy.