We provide IT Staff Augmentation Services!

Technical Writer Resume

3.00/5 (Submit Your Rating)

Englewood Cliffs, NJ

Hire Now

SUMMARY:

  • Technology communications professional with more than fifteen years of technical writing/editing experience in the software, hardware and financial industries and more than twenty years of combined experience in the computer and electronics industry.
  • Project management skills/experience.
  • Excellent oral and written communication skills.
  • Ability to research and understand subject matter.
  • Thorough knowledge of English grammar, usage, and spelling.

TECHNICAL SKILLS:

Writing/Editing Skills: Writing/editing software documentation, online help, maintenance manuals, installation manuals, multimedia tutorials/training guides, user guides, standard operating procedures, release notes, power point presentations, work flows, process flows, data center documentation, ITIL documentation, statements of work, executive summaries, memorandums, IT policies, IT processes, hardware user manuals and marketing materials.

Software: (Mac or IBM PC) FrameMaker, PageMaker, MS Office, MS Project, Confluence, RoboHelp, Dreamweaver, SharePoint, SnagIT, HTML/XML editors, MS Visio, AutoSketch, AutoCad, CorelDraw, HyperCard, Toolbook, MadCap Flare, QuarkXpress, Professional Capture Systems, Adobe Acrobat, PhotoShop, Illustrator, Captivate

PROFESSIONAL EXPERIENCE:

Confidential, Englewood Cliffs, NJ

Technical writer

Responsibilities:

  • Produced data center infrastructure documentation including IT Standard, Hand Off, Runbook, ITIL, RACI, and Standard Operating Procedures documentation.
  • Interviewing staff for relevant information.

Confidential, San Antonio, TX/Verona, NJ

Technical writer

Responsibilities:

  • Developed data warehouse documentation including a data dictionary and runbooks.
  • Interviewed staff for relevant information.
  • Converted Word documents to FrameMaker 12 documents.

Confidential, Parsipanny, NJ

Technical writer

Responsibilities:

  • Developed procedures using Word and Visio to help technicians install replacement GPS equipment.
  • Interviewed staff for relevant information.

Confidential, New York, NY

Technical writer

Responsibilities:

  • Developed procedures using Word and FrameMaker to help users navigate and use accounting software.
  • Developed high - level flowcharts of the processes involved with maintaining client accounting information.
  • SharePoint site administration.
  • Interviewed staff to document processes.

Confidential, Whippany, NJ

Technical writer/project manager

Responsibilities:

  • Developed procedures, dashboards, process flows and networking diagrams.
  • SharePoint site administration.
  • Project management of processes to facilitate firewall rule, load balancer and DR pair rule changes.
  • Interviewed IT staff to document the day to day IT processes they perform and wrote procedures about those processes.

Confidential, Little Ferry, NJ

Technical writer

Responsibilities:

  • Developed training manuals/standard operating procedures using MS Word and Visio. This included creating hardware descriptions/operations and software user sections.
  • SharePoint site administration.
  • Edited/formatted IT policies using MS Word.
  • Converted files to pdf using Acrobat Distiller and modified those pdf files using Adobe Acrobat.

Confidential, Boca Raton, FL

Technical writer

Responsibilities:

  • Developed datacenter detailed design documentation using MS Word and Visio which included SAN, WAN, LAN, security, disaster recovery, network mapping, system architecture, windows and unix and equipment sections.
  • Converted files to pdf using Adobe Distiller and modified pdf files using Adobe Acrobat.
  • SharePoint site administration.

Confidential, Uniondale, NY

Technical writer

Responsibilities:

  • Developed online help using RoboHelp.

Confidential, Phoenix, AZ

Technical writer

Responsibilities:

  • Developed user guides using FrameMaker which included creating books, table of contents, variables and conditional text.
  • Converted FrameMaker files to pdf using Adobe Distiller and modified pdf files using Adobe Acrobat.

Confidential, Phoenix, AZ

Technical writer

Responsibilities:

  • Developed user and training guides using FrameMaker which included creating books, table of contents, indexes and conditional text.
  • Converted FrameMaker files to pdf using Adobe Distiller and modified the pdf using Adobe Acrobat.
  • Developed work and process flow diagrams using Visio.

Confidential, Tucson, AZ

Technical Writer

Responsibilities:

  • Developed standard operating procedures using MS PowerPoint.
  • Took photos of equipment, manipulated photos to use in methods sheets. This also included creating software user and hardware description/operations sections.

Confidential, Nogales, AZ/Gallup, NM

Instructor/editor

Responsibilities:

  • Interviewed programmers and hardware engineers.
  • Developed context-sensitive online help using RoboHelp.
  • Developed manuals using MS Word which included creating a table of contents and an index.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship