TECHNICAL SKILLS:

• Microsoft Excel, Access, Word, PowerPoint Project, SharePoint
• JIRA, V3, Mavenlink (Project Management Software)
• SQL
• Google Analytics
• WordPress
• Adobe PhotoShop

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

Data Analyst / Technical Writer

Responsibilities:

• User Acceptance Testing for all phases of implementation (wrote documentation, process maps) prior to launch of Confidential proprietary software
• Write test scripts for all phases of Confidential testing, Write Problem Incident Reports (PIR’s) within JIRA environment, collaborate with developer to write design specifications for various functionality
• Modules included Loans testing (system logic and computation), Document and Form Submissions (ensure conditional blocks formatting), SCP (Service Credit Purchase) World (The overarching infrastructure of Confidential )
• Research negative loan balances for retirement system members and determine best course of action to close loan or refund overpayments
• Analyze Tax Deferred Annuity conversions along fixed or variable components and compare with Prudential data for accuracy and integrity
• Research member contribution deficits, transfers in service, unpaid benefits and other ad - hoc projects as needed

Confidential, New York, NY

Investor

Responsibilities:

• Successfully assisted in keeping Board seats for DuPont from activist investor attempting takeover
• Oversee proxy solicitations, tender and exchange offers, mergers, rights offerings, restructurings and other corporate actions - friendly or contested, domestic or cross-border
• Analyze investment style of various brokerage houses to project likely voting outcomes in annual or special meetings
• Act as Confidential strategic consultant on corporate governance, executive compensation and other investor relations scenarios

Confidential, Brooklyn, NY

Assistant Director

Responsibilities:

• Act as liaison between the in house development team, third party vendor and outside development teams to design intranet software to accelerate the sales process (S.P. Confidential )
• Increased revenue margins by 12% thru S.P. Confidential by capturing accurate sales data, reducing human error and streamlining the collection of historical usage data allowing faster enrollment and easier vendor invoice processing
• Implemented policy to stem orphan accounts (valid enrollments rejected for regulatory reasons)

Confidential, New York, NY

Technical Writer/Project Manager

Responsibilities:

• Construct project plans (MS Project) for software development, workflow automation and system integration projects
• Document milestones of project (Mavenlink)
• Wrote user manual for mobile credit card processing app

Confidential, New York, NY

Consultant

Responsibilities:

• Designed Confidential database to track various product lines throughout the international network of stores for each brand as well as the POS layout of stores (Free standing, multi-brand, shop in shop, fixture program) for locations in 200 cities globally
• Reviewed licensee contracts to ensure profitability on each line throughout the business cycle (Carter’s®, OshKosh B’gosh®, Child of Mine®, Just One You®, Genuine Kids®, Precious Firsts®)

Confidential, New York, NY

Consultant

Responsibilities:

• Act as Confidential transfer agent for Confidential and institutional investors in the securities transfer process
• Inform shareholders on dividend reinvestment, corporate reorganizations, share repurchase, post merger cleanup actions

Confidential, Chicago, IL

Technical Writer

Responsibilities:

• Ensure radio advertising spots met with client approval and projects met budget requirements
• Up-sell digital online presence and web banners (client list available upon request)

Confidential, New York, NY

Client Service Associate

Responsibilities:

• Consult with investors regarding their portfolio holdings and discuss options available to them for growth and strategy
• Convey Board of Directors’ agendas to shareholders for purposes of proxy voting their positions

Confidential, New York, NY

Data Analyst

Responsibilities:

• Developed Business Requirement Documents and wrote intranet user documentation, newsletters, whitepapers, performed UAT on company intranet applications (Edward - profitability, Mtime - client time tracking, BASYS - billing software, OMS - Global client repository and opportunity management system)
• Migrated client data from legacy database systems to web based global systems
• Served as Confidential liaison among Client Development and Information Technology to drive technology project parameters and manage workflow

Project Manager

Confidential

Responsibilities:

• Compiled profitability reports for senior management using proprietary information
• Restored favorable profit margins to accounts in jeopardy
• Keeping business process owners accountable, making budget and user recommendations where necessary, documenting milestones of project

Confidential, New York, NY

Marketing Associate

Responsibilities:

• Created tailored marketing materials for investment bankers to use at each stage in the client process
• Designed pitch books, tombstones and press releases

Confidential, New York, NY

Design Consultant

Responsibilities:

• Designed pitch books for strategic consultants
• Managed data collection and analysis

Confidential, New York, NY

Graphic Designer

Responsibilities:

• Designed storyboards, hang tags, and advertising in the design studio alongside fashion designers
• Liaised with international production houses in the supply chain to ensure deliverables