Technical Writer Resume , Herndon, Va - Hire IT People

SUMMARY:

Years of experience as a journalist and technical writer and editor
Hundreds of published articles, and several live web pages
Experienced with the software development life cycle (SDLC) and Scrum/Agile methodology
Expert researcher, knowledgeable of ITIL, Waterfall, ISO standards, and CMMI
Skilled at creating templates, SOPs, and government documentation
Skilled at interviewing busy subject matter experts (SMEs)
Proven ability to translate technical jargon into clear, non - technical prose
Self-confident and proactive project manager

TECHNICAL SKILLS:

Software Experience: MS Office, SharePoint, MS Project, Content Management Systems, Adobe Acrobat, PhotoShop & InDesign, Wikis & Blogs, Social Media, Confluence & JIRA, Git, Oxygen

Documentation Experience: System Security Plan, Disaster Recovery Plan, System Design Document, Project Plans, Schedules and Dashboards, Scrum Notes, Release Notes, Requirements, Proposals

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, Herndon, Va

Responsibilities:

Created internal wiki page for new solution, Landing Zone, designed to offer prescriptive guidance to AWS customers
Certified AWS Business Professional and Technical Professional

Senior Technical Writer

Confidential, Baltimore, Md

Responsibilities:

Drafted cloud-based documentation for the IT department (templates, Implementation plans, User Guides), and their internal company communications (Word and HTML-based)
Established IT team’s first documentation library featuring newly created Standard Operating Procedures (e.g., Citrix XenApp, Virtual Desktop Infrastructure Base Image, Symantec Endpoint Protection, Netwrix Client), and new Disaster Recovery documents

Senior Technical Writer & Editor

Confidential

Responsibilities:

Drafted operational level agreement for work with internal customers, and QA/audit program documentation

Senior Technical Editor

Confidential, Rockville, Md

Responsibilities:

Senior Technical Editor supporting the National Cybersecurity Center of Excellence (NCCoE), a partnership of the National Institute of Standards and Technology (NIST), the State of Maryland and Montgomery County
Developed templates and review processes for Practice Guides detailing custom-engineered builds conducted at the center and their outcomes
Planned the editorial development and initial layout the Guides for print and online

Lead Technical Writer EngagePoint

Confidential

Responsibilities:

Successfully wrote or edited the project’s CMS and IRS documentation that allowed this systems integrator to successfully implement the state of Missouri's Affordable Care Act web site
Wrote and/or edited several key CMS document deliverables including System Design document, Risk Management Plan, Project Management Plans, Security Plan and the Master Test Plan.
Received stellar reviews from federal and state officials with Missouri held up as a model of CMS compliance
Recipient of three bonuses for work well done

Documentation Specialist

Confidential, Woodlawn, Md

Responsibilities:

Created and maintained the documentation management process for Confidential 's Healthcare IT division’s Medicaid and CHIP Project (MACPro) working with CMS
Documented the SDLC for an Affordable Care Act-related software application for use by CMS case workers

Senior Technical Writer & Editor

Confidential, Linthicum, Md

Responsibilities:

Directed the implementation, writing, and editing of 22 newly revised Instructor Guides for Curriculum Development department at the Confidential a division of the Department of Defense’s Cyber Crime Center.
Edited books on basic technology, forensics, network intrusions and counterintelligence

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Technical Writer Resume

Herndon, VA

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