SUMMARY:

• Capabilities include market content writing in support of emerging technologies; defining and publishing enterprise - wide communications strategies and policies and procedures; business process and procedure development; developing program and project-based training curriculums; publishing full-span user and procedure-based Systems Development Life Cycle (SDLC) and Rational Unified Process (RUP) documentation in accordance with an Agile environment; and designing comprehensive websites, wikis, and online Help content.

SKILL:

• Word 2007/2010 SharePoint Rational Software Architect
• Visio 2007/2010 Confluence IBM ClearCase/Quest
• Acrobat Pro X SAVO Version Manager
• WordPerfect 8.0 DreamWeaver V-DOCS/DOCS-OPEN
• FrameMaker HomeSite RoboHelp Classic/HTML
• InDesign FrontPage
• PageMaker

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Federal House Marketing Writer

Responsibilities:

• As part of the Federal Go-To Market Strategy, synthesize, write, and publish comprehensive, multi-vendor Original Equipment Manufacturer (OEM) Capabilities and Services Papers, White Papers, Solution and Case Studies, and promotional web-based content for WWT’s Federal capabilities areas including Cloud, Big Data, B2B, Virtual Networking, Cybersecurity, Storage as a Service (SaaS), Software Defined Networking (SDN), Secure Supply Chain, and other emerging technologies and services.
• Serve as Content Lead for Technical and Technical Management Response Volumes for multi-million dollar Government Wide Acquisitions (GWACS). Provide content capture, storyboarding, synthesis, and assembly. Specific responsibilities include:
• For all pubs and artifacts, tasked with crafting original content, compiling and transitioning existing content, and acting as the primary Point of Contact (POC) working directly with all project (internal and external) Technical Subject Matter Experts (SMEs) and Account Managers (AM) to synthesize intended message and verify/validate solution details for multiple technologies.
• Mentor and guide SMEs and AMs using content development best practices for writing to solution details, including speaking to and defining situational awareness, the “As-Is”/”To-Be” Design, and summarizing the integration and implementation of technologies within the customer context.
• Assist junior Technical Writers with designing and publishing Agency-specific program and project User Guides, Quick Sheets, How-To Guides, and Standard Operating Procedures (SOP) Sheets in accordance with an Agile Systems Development Lifecycle (SDLC) environment.
• Act as the Documentation Quality Assurance (QA) POC for junior Technical Writers. Provide content design and publication verification for scope, context, tone, and syntax across multiple projects.
• At the onset of newly awarded projects, tasked with assisting Project Managers to create Contractor Project Management Plans (CPMP) as well as comprehensive Requirements Compliance and Gap Analyses. At project closure, tasked with the creation of Business Continuity Plans and Lessons Learned documents.

Confidential, Rockville, MD

Communications Task Lead/Senior Technical Writer

• As the Communications Lead, led a team of four (4) Technical Writers tasked with designing and implementing an enterprise-wide Communications Strategy, including the content creation and management of capabilities and services for multiple stakeholders. Formulated and published Strategic Communications Plans (SCP) and Gap Analyses designed to promote and integrate the priorities and vision of four (4) separate programs. Provided branding mediums such as brochures, newsletters, the facilitation of outreach and awareness training sessions, and the content management of external and internal facing websites and wikis.
• Synthesized business requirements, coordinated SME input, and published all enterprise-wide IT policies and procedures, including a Cloud Security Policy and Certification and Accreditation (C&A) in support of Cybersecurity. Facilitated 508 compliance and Information Assurance (IA) peer reviews on all documentation packages.
• Managed work efforts of team when creating and publishing user-based Systems Development Life Cycle (SDLC) documentation for project-level efforts in an Agile environment, including comprehensive User Guides, Quick Reference Guides (QRG), Installation Guides (IG), Administrator Manuals, Standard Operating Procedures (SOP), Lessons Learned Reports, and a Business Continuity Plans.
• Created and implemented multiple document content and layout templates, a program style guide, peer review procedures, and a Configuration Management (CM) Documentation process (including version control and effort tracking standards) for all deliverables.

Confidential, Fairfax, VA

Documentation Coordinator/Functional Analyst

• Responsible for the production value of two (2) Technical Writers tasked with interviewing the Subject Matter Experts (SMEs) and synthesizing and publishing multiple Systems Development Life Cycle (SDLC) documentation deliverables, including Concept of Operations Documents (CONOPS), Interface Control Documents (ICD), System Administrator Guides, System Design Documents (SSD), and Operation and Maintenance Manuals (OMM).
• Conducted research analysis and associated Gap Analyses for program-wide data models. Worked with internal experts and senior client staff to develop formal customer requirements in order to define the “As-Is” and “To-Be” business and functional models. Generated Entity Relationship Diagrams (ERD) using Rational Software Architect (RSA) that depicted data relationships of all known entities and packages.
• Managed the content development, versioning, and materials distribution for multiple project-team SharePoint sites and client-facing wikis. Created global inline document templates, a content review process, peer review procedures, and a Configuration Management (CM) Documentation process (including version control and effort tracking standards). Via the established processes, conducted/facilitated Quality Control (QC) of draft and final documentation deliverables and approved all work products prior to publication.

Confidential, Elkridge, MD

Senior Technical Writer/Curriculum Developer

• Tasked with projects initiated by the Instructional Systems Design (ISD) process. Developed and designed course curriculum documents based upon a needs assessment/ requirements of the specific Agencies (FBI, NSA, DIA, DHS, et al.). This includes the creation and generation of comprehensive Programs of Instruction (POI), Lesson Plans (LP), formal and informal authentic assessments, and supplemental instructional guides based upon ADDIE (Analysis, Design, Development, Implement, Evaluate) model and System Approach to Training (SAT).
• Interviewed counterintelligence (CI) Subject Matter Experts (SMEs) and Course Chairs to identify overall business and individual needs to create learning objectives, identify a delivery system, and develop and validate instruction. Gathered content for multiple Web-Based Training (WBT) modules and hard copy deliverables. Designed, wrote, and edited multiple comprehensive (100+ p.) Course Textbooks, Training Scripts, Student Guides, and Train-the-Trainer Guides.
• Assisted in the creation of an internal Instruction Systems Design (ISD) process, created a global Training Documentation Deliverable process, a program style guide, presentation standards, and multiple documentation templates. Updated and revised all virtual academy (web-based) content text and troubleshot all layout and inline style issues.
• Researched and wrote antiterrorism and counterterrorism case studies, end-of-course tests, created course reading lists, and provided voice-over work for WBT training modules.

Confidential, Washington D.C.

Documentation Consultant

• Designed, wrote, edited, and published multiple Systems Development Life Cycle (SDLC) documentation deliverables for the Washington D.C. Confidential (OCTO). The designated release document formats were based upon the Rational Unified Process (RUP) and included User Guides, System Administrator Guides, Installation Guides, Training Guides, Standard Operating Procedures (SOP), System Specification Documents (SSD), Concept of Operations Documents (CONOPS), Functional Requirements Documents (FRD), and other ad hoc outlines (including Corporate Briefings, Quick Reference Cards, and Newsletters).
• Rewrote and edited system content text, including application overviews, welcome/splash screen text, and frame-by-frame descriptions. Likewise, rewrote context-based error messages and edit, create, and update Help Files (via RoboHelp) for all current applications.
• Created a global inline document template, Peer Review procedures, and a Configuration Management (CM) Documentation process (including version control and effort tracking standards). Via the established processes, conducted/facilitated Quality Control (QC) of draft and final documentation deliverables and approved all work products prior to publication. Additionally, assisted in creating a centralized repository for all deliverables in ClearCase and design a supplementary folder structure on the Local Area network (LAN). Per the Director of Operations, all content outlines and inline (style) formats served as the standard for all OCTO documentation.

Confidential, Vienna, VA

Lead Technical Writer

• Responsible for the supervision, technical guidance, and production value of three Technical Writers tasked with the complete assembly of multiple contract deliverables. Gathered documentation requirements and supporting content and compiled, edited, and published multiple Systems Development Life Cycle (SDLC) documents, including Standard Operating Procedures (SOP), System Administrator Guides, System Design Documents (SSD), Operation and Maintenance Manuals (OMM), COTS/GOTS Product Overviews, and White Papers.
• Conducted/facilitated Quality Assurance (QA)/Quality Control (QC) processes regarding all documentation deliverables and approve all final products before delivery to the customer.
• Designed a program style guide, presentation standards, and multiple document templates. Additionally, tasked with troubleshooting all layout and inline style issues in Word and generating monthly Cheat Sheets (Word features) for team use.
• Assisted with proposal creation and review, including Request for Proposal (RFP) analysis, response writing, and editorial reviews.

Confidential

Senior Technical Writer/Editor

• Responsible for the complete assembly of multiple software and hardware documentation that spanned the Systems Development Life Cycle (SDLC). Per release, gather documentation requirements and supporting content from Developers, Testers, Production, and Project Management and designed, wrote, edited, and published User Guides, System Administrator Guides, Interface Control Guides (ICD), System Design Documents (SDD), Installation and Implementation Guides, Operations and Maintenance Manuals (OMM), Functional Requirements Documents (FRD), Network Security docs, Test Plans (TP), and Test Analysis Reports (TAR).
• Tasked with compiling, editing, and approving all training documentation (Training Plans, Instructor Guides, and Quick Reference Guides) and responsible for generating inline template updates for all document layouts.
• Conducted/supervised Documentation Peer Reviews and served as a Quality Assurance (QA) Analyst responsible for tracking and approving all final products (documents) before delivery to the client. Additionally, assisted in the creation of version control standards and a central repository for all final documents.
• Per software release, verified all user-based documentation (pertaining to installation and front-end functionality) of new builds via a test station.

Confidential, Bethesda, MD

Contractual Documentation Specialist

• Contracted to document all current functionality for a software suite in the form(s) of a substantial User Manual and System Administrator Guide. Also, supervised the design and layout of all adjoining Quick Reference materials.
• Responsible for creating a universal template and style/syntax guide for global use and was tasked with trouble shooting all template/macro/formatting issues associated with Word.
• Created, edited, and imported PDF files for online use and helped implement an HMTL-based library.

Confidential, Fairfax, VA

Junior to Lead Technical Writer/Editor

• Managed a team of two (2) Technical Writers responsible for designing, writing, and publishing all System Administration, Security, Installation, End-User, and Quick Reference documentation for the Development, Testing, and Production teams for the Federal Deposit Insurance Company (FDIC).
• Developed document templates and administered GUI typographical conventions/documentation standards and grammatical principles for the client.
• Drafted installation procedures and created promotional product overviews for all COTS and GOTS packages associated with each build.
• Constructed a version control system for all public folder documentation and was responsible for any updates therein.
• Wrote, researched, and helped design proposals, including past performance summaries and capture plan reports.