Sr. Technical Writer Resume , Bothell, WA - Hire IT People

SUMMARY:

As a passionate customer - centric Software Technical Writer, I have provided spot-on development and operational documentation for several Agile software developers AND have the proven ability to: Relay complex engineering-speak topics into content and graphics appropriate for audiences ranging from novice to the highly technical; Balance a complementary blending of topic-based and minimalistic writing methods with a variety of graphic comprehension aids; develop insightful document plans for customer & SME communications. Strong background in writing original content, editing, stakeholder fact finding and independent deep-dive research.
A veteran SME Wrangler, and Time & Project Management Mega-Tasker with a sense of HUMOR.

TECHNICAL SKILLS:

Advanced Skills: Word, Visio, PowerPoint. Confluence (Wiki), MadCap Flare, Microsoft Office, Project, JIRA, SQL. Listening. Pervasive calm in brain-frying situations.

Working familiarity with: MongoDB, Bash, Ruby, JSON, Linux, Cloudera/ CDH/ Hadoop and other server-core building blocks.

PROFESSIONAL EXPERIENCE:

Sr. Technical Writer

Confidential

Responsibilities:

DevOps xPatterns Core Stack project In a Scrum environment, collaborated with DevOps, Engineering & NLP to comprehensively document the product’s evolving AWS cloud infrastructure and core-stack installation, configuration and maintenance processes as it progresses towards a major release
Human Inference Test Plan project In conjunction with QA and this component’s team, created detailed testing steps for the platform component governing the behavior, logic, and functionality of its metadata schema.
How to Write Functional and Non-Functional Requirements project Researched industry standards, discovery of customer expectations, wrote, illustrated, and delivered this instruction guide and fill-in template for use by ‘on-fire just tell me what I need to know’ managers and team leads.
Using MadCap Flare, updated existing single-source user documentation for product releases.
Redesigned and began implementation of a new taxonomy structure for existing Confluence knowledge base system.

Sr. Technical Writer, ETL & Data Warehousing

Confidential

Responsibilities:

Authored 50+ Confluence wikis regarding: AWS Cloud infrastructure and component design-to-deployment processes, Scripted ETL processes from various Big Data warehouse sources into newly deployed cloud-based MongoDB clusters.
Created customized Visio diagrams to further explain each document

Technical & Instructional Writer / ERP Support

Confidential, Bothell, WA

Responsibilities:

Authored installation, data-conversion, troubleshooting, and implementation manuals for customers, IT and Support. Change management; QA and regression testing with detailed reporting. Daily interaction with Development to resolve JIT software problems. Created Camtasia internal / external customer training videos, wrote program materials for and delivered training sessions to customers and SMEs. Customer facing software / technical support, Crystal Reports

Knowledge Base & Instructional Writer / ERP Support

Confidential, Kirkland, WA

Responsibilities:

Utilizing Knowledge Centered Support (KCS) certification - researched, wrote, edited, coached and conducted peer reviews of Knowledge Base articles for and from the Customer Support team. Wrote instructional documents for customers and staff, product change requests, impact decks, reference cards. Routine interaction with domestic & foreign-based product management, development, engineering, and test. SQL query writing and data analysis.

Technical Writer, Data Warehousing

Confidential, Bothell, WA

Responsibilities:

For a Medical Device Manufacture. Documented the $45M IT Data Warehouse Relocation & Restructuring project.

Manager, CX Training, Support, and Documentation Services

Confidential, Woodinville, WA

Responsibilities:

Principal author and editor for company publications including: customer/user installation, implementation, training manuals and marketing publications; knowledge base articles, product release manifests, QA / regression / user test scenarios, and change request management. RoboHelp online content creation. Established document standards. Authored educational programs and materials, and personally taught product training programs to customers and stakeholders. Conducted national training workshops.
Daily collaboration with customers, stakeholders and development for ongoing product improvement. Balanced SDLC testing, rollout & documentation project deadlines along with management of department and staff. Familiarity with Waterfall & Agile methods.
KPI & other reporting, survey generation, SDLC documentation & release scheduling, budgeting, and HR functions.

We provide IT Staff Augmentation Services!

Sr. Technical Writer Resume

Bothell, WA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship