SUMMARY:

• A Senior Technical Writer with proven expertise in writing, editing, and producing high - quality customer documentation, training courseware, online help / user assistance, and web-based publications for the telecommunications, financial services, and information technology industries.
• Effective project lead and mentor for numerous documentation projects, acting as key liaison on cross-functional teams for all technical documentation and customer product information planning, scheduling, and deployment issues.
• Experience with writing release notes, software bulletins, and job aids to inform external clients and internal technical support personnel about new features and enhancements to existing information and network management systems.
• Adept Confidential organizing and managing large hardware and software documentation projects and collaborating with hardware and software engineering, development, and quality assurance teams.

TECHNICAL SKILLS:

• Arbortext Epic Editor / XML
• SharePoint
• FrameMaker
• UNIX nroff / troff / vi
• Microsoft Windows 7 / Office 2010 (Word
• Excel
• Visio
• PowerPoint)
• Information Mapping
• Microsoft Paint / FrontPage
• Instructional Design and Development
• HTML
• CorelDraw / CorelCapture
• SnagIt xMetaL
• SDL Trisoft CMS
• Confluence
• DITA

PROFESSIONAL EXPERIENCE:

Confidential, Middletown, NJ

Technical Writer/Consultant

• Under contract with Innovative Information Technologies. Assisted the Domain 2.0 team of systems engineers, technical architects, and network platform developers with documenting detailed network design requirements for the evolving network virtualization platform (NVP) and the transition from dedicated network switching/routing hardware to virtual software components and infrastructure on the corporate Wiki site.
• Wrote and edited Wiki articles about the URL Blocking service, virtual firewalls, and virtual overlay networks. Content required familiarity with VMWare, Kernel-based Virtual Machine (KVM), and OpenStack cloud operating system and tools. Revised Field of Use (FOU) documents which provide Confidential &T on-site Technical Planning and Engineering (TP&E) and Operations personnel with network hardware/software specifications and illustrations, cabling requirements, and architectural diagrams to assist with deployment of new services in a software-defined network environment.
• Used Confluence, Microsoft Word/l/Visio/PowerPoint, Gliffy graphics, and Wiki resources for delivery and maintenance of knowledge base articles and documents.

Confidential, Warren, NJ

Technical Writer/Consultant

• Under contract with Artech Information Systems. Senior level technical writing position assisting the IT organization with the development of information deliverables for internal development and customer support teams that describe software functionality and services, process flows, development standards and methodology practices.
• Documentation included the definition of development processes, end user guides, software flow and logic, component descriptions, training material and web content. Suggested and implemented approved modifications in addition to creating new documentation templates and guidelines as needed.
• Used Microsoft Word/Excel/Visio/PowerPoint and SharePoint for documentation development and maintenance.

Confidential, Bridgewater, NJ

Technical Writer/Consultant

• Under contract with AEQUOR Technologies. Co-authored and edited Systems Development Lifecycle (SDLC) deliverables, including user requirements, functional specifications, test plans, test cases, and release notes supporting the IT Global Industrialization and Engineering team’s development and deployment of software/hardware standards and solutions for computer workstations, laptops, and servers used by all employees in the Confidential business environment.
• Ensured that all documentation complied with SIMPLe project methodology and standards.
• Maintained all formally approved documentation on the project SharePoint site. Created and edited Web Announcement pages for the GIS/GIE organizational website announcing new product releases. Participated in cross-functional team status meetings and provided documentation status reports to Project Managers. Used Microsoft Word/Paint/Excel/Visio/PowerPoint for documentation development and administration.

Confidential, Murray Hill, NJ

Technical Writer/Consultant

• Under contract with Confidential . Worked with a team of in-house and contract writers to plan, write, and revise a library of hardware and software guides for a new IP-based phone system widely deployed in major investment and banking firms. Working knowledge of xMetaL, DITA, and SDL Trisoft Content Management System.

Confidential, Murray Hill, NJ

Senior Information Developer

• Responsible for writing, editing, designing, and coordinating production of technical documentation in various media to support telecommunications hardware and software applications developed for service providers, Enterprise customers, and government communications solutions.
• Served as lead technical writer for the Confidential VPN Firewall Brick Security Appliance product, an IP-based network security firewall device for small to large Enterprise system networks, managed by the Confidential Security Management Server (ALSMS) software application.
• Wrote, edited, and maintained all software and hardware documentation for the VPN Firewall Security solution, comprising six large customer documents, which describe all of the administration, configuration, installation, report generation, alarm management, troubleshooting, and logging capabilities of the ALSMS application and numerous Brick User’s Guides, which provide all hardware and performance details about the various firewall models. Documented complex network protocols, methodologies, and services, including VoIP, IPv6, OSPF, and SNMP.
• Participated in ISO training and audit preparation sessions, and wrote the Brick SMS Customer Documentation Process document, which became part of the formal library of Enterprise Quality System documents.
• Served as project leader / writer for a SONET network element management system, which required customer documentation, online help, and training materials. Managed project planning, scheduling, writing / editing hardcopy and online documentation.
• Developed and wrote documentation for network switching products. Documentation provided details on switch hardware and software, including installation, cabling, administration, and troubleshooting procedures. Documented asynchronous and synchronous communications, frame relay, data protocols, and LAN configurations.

Confidential, Piscataway, NJ

Member Technical Staff

• Senior level position responsible for providing all required documentation support for two of the company’s largest circuit provisioning software systems.
• Designed and wrote six new user guides for the most complex feature enhancements, including automated circuit order and design flow-through, synchronous optical fiber / loop facility planning, and automated equipment / facility removal - circuit re-engineering.
• Assisted technical training group with producing online and instructor-lead training materials for new software releases.

Staff Manager

Confidential

• Responsible for conceiving, writing, editing, and producing a variety of publications for telephone company information and operations systems. Ensured that publications conformed to company standards for format, style, and legal guidelines. Position required regular communication with software engineers, systems analysts, middle level management, and external clients.
• Led a staff of 8 writers in developing a set of procedures for producing and distributing 75 software documents through nationwide Electronic Demand Printing network, involving conversion of UNIX-based text / graphics to IBM-compatible format. Received corporate Award of Excellence in recognition of the project’s innovation, teamwork, and leadership role.
• Created user guide and training package for online catalog system of central office switches, trunks, and carrier equipment.
• Served as project leader / writer on documentation project for Centrex service customer support system to reconfigure office phone network. Wrote and updated series of related documents (user guide, operations guide, system administration guide, software release letters, online help). As project leader, directed efforts of 2 full-time writers, tracking progress of documents, planning and scheduling documentation releases, acting as liaison between Confidential and software development team.
• Designed, wrote, and produced user manual for network planning system for inter-office traffic.
• Wrote series of recruiting brochures for 3 major lab areas of company. Required interviews and independent research to collect lab descriptions. Arranged photo sessions, coordinated reviewers’ comments, color printing, and final distribution.