SUMMARY

Experienced and detail oriented corporate professional with diverse skill set spanning over 20 years.

• Technical Writing/Editing
• Customer Sales and Service
• Training/Coaching
• Administrative
• Proofreading
• Advertising/Marketing

Able to multi-task, work well under pressure and meet tight deadlines. Strong analytical and critical thinking, plus problem solving aptitudes for self and team members. Avid listening skills with strong oral and written communication abilities portrayed in a gracious and professional manner. Consistent and positive “whatever it takes” attitude to achieve and encourage excellent results within a team, for internal
or external customers.

• Mac/PC based Microsoft Office Suite experience
• Mac based CS2/CS4 InDesign and Illustrator text/image configuration skills
• CMS/PeopleSoft/SAP Program technical competence
• SCOPE/COMET Sales/Customer Service Configuration program knowledge

PROFESSIONAL EXPERIENCE

Confidential,Merrimack, NH 2007 to present

• Supervises and guides a team with a steady hand to help them excel with deadlines, ensure quality, customer service and scheduling of time with custom developed tools and processes.
• Deadline driven writing, editing and proofreading, with keen talent for delicately balancing tasks
• Proficiently proofreads written advertisements for Brookstone Corporate, including catalogs, promotional banners, product IDs, packaging, emails, internet copy, PR materials and script
• Researches and writes product instructions and specifications, including taking photos for line drawing examples, and flows all information into InDesign styled templates for many of Brookstone’s innovative new technical products
• Follows writing assignments through all reviews, including fielding responses and making edits upon instruction directly from buyers, vendors, upper management, Brookstone Creative, Brookstone Lab Designers and Quality Assurance Engineers

Confidential,Groton, MA
Editorial Assistant/Proofreader/Copywriter 2003 to 2007

• Wrote compelling sales copy for direct mail pieces, flyers, catalogs, email campaigns and
  website content for leading purveyor of checks, forms, clothing, promotional products and small business services
• Edited, proofread, researched and fact checked majority of inbound and outbound campaigns, in print and online, for entire creative team under all brands including; NEBS, Deluxe, Histacount, Sycom and Chiswick
• Prioritized copywriting and proofreading projects to meet tight deadlines, participated in brainstorm sessions, consistently maintained brand standards within corporate voice, print and web communications, plus tracked, edited and shared department-wide standards manual
• Proved proficient in centralizing, correcting and maintaining edits accurately through multiple review cycles, meeting marketing objectives within stated time-line by utilizing Word, Excel, InDesign, QuarkXpress and CMS/PeopleSoft programs

Logo Embroidery Account Coordinator 2002 to 2003

• Deciphered then communicated customer needs to in-house designers/digitizers

to produce multicolored digitized logos applied to professional apparel

• Streamlined process by single-handedly producing and publishing a “Team Instruction Manual”

Confidential,Groton, MA (continued)
Telesales/Customer Service/Coach Representative 1997 to 2002

• Advanced to Universal Sales/Customer Service/Coach Rep within one year
• Surpassed personal goals set in customer relations, telephone skills and the ability to

up-sell accounts – trained multiple reps in learned skills to promote call center success

• Consistently exceeded representative-initiated consultative sales goals by over 30%
• Performed administrative tasks in-line with running a call center of 70-plus representatives
• Participated with the Telesales Incentive Program development team

North East Equestrian Products, Littleton, MA 1992 to 1997
Assembler/Stitcher Production & Sales Representative

• Demonstrated A to Z manufacturing knowledge at this busy distributor of

equestrian products

• Maintained vendor/buyer/customer relationships, scheduling, implementing production
  runs – plus provided specialized training
• Promoted and practiced LEAN technologies within manufacturing structure
• Last-look quality control, packing and shipping

Confidential,Littleton/Acton, MA 1995 to 1997
Framing Finisher, Fitter and Backer (part-time)

• Executed all aspects of framing, matting, fitting and backing of upscale gallery works and
  personal art collection pieces
• Demonstrated eagle-eye quality control for final inspection

Confidential,East Dennis, MA/Shirley, MA 1992 to 1995
Owner

• Self-advertised start-up business ~ obtained full schedule within 2 weeks
• Cleaned, de-cluttered and assisted in organizing upscale homes across the state
• Assisted elderly clients with cleaning, organizing and running errands

Confidential,West Barnstable, MA 1987 to 1992
Stenciller/Designer/Manager

• Managed and trained employees for busy design/manufacturing/retail shop producing
  hand stenciled roofing slates and hand stenciled curtains for Country Curtains
  of Stockbridge, MA
• Designed over 30 scenes for hand-stenciled roofing slates
• Developed knowledge of A to Z manufacturing and process streamlining
• Responsible for last-look quality control before shipping to customer

EDUCATION/TRAINING

MA - Degree in Visual Arts