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Freelance Technical Writer Resume

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St Charles, IllinoiS

SUMMARY:

  • Creative, energetic and highly - motivated professional; advanced computer skills, self-starter, collaborative team player with the ability to problem solve, improve processes, manage and prioritize multiple projects and meet tight deadlines; highly detailed with advanced organization skills, excellent written and verbal communications, easily adaptable to unique environments and work cultures; authoring user guides and training manuals, help files and installation instructions, business communications and marketing materials, Designing web-based documentation, training courses, SharePoint sites and business processes.
  • Project tracking and maintenance.
  • Experience with Developers, Engineers, Software Architects, Subject Matter Experts, Senior Executives, Business Analysts and IT professionals targeting end users, internal employees and specialized audiences for training programs, web-site communications, process management, compliance and applications.

SOFTWARE EXPERIENCE:

Citrix, Dreamweaver, Microsoft Office, SnagIt, Saba, Centra, e-rooms, Adobe Captivate, Acrobat 9 Professional, Adobe Creative Suite, ARIS, SharePoint, SKYPE, SAP, PeopleSoft, MiniTab, Microsoft Project, Exchange, Outlook, Works, Access; ProShow Gold, FrontPage 98, Visio, Photoshop, Photo Paint 5, Photofinish 4, Paint Shop Pro, RoboHelp, FullShot 6.0, LinkedIn, Quicken, E-expense, Live Meeting, Video Conferencing, SAP PR4 PayKey, e-Travel, uPerform, Camtasia Studio 8, Confidential Service Desk Express, Visual Studio 2012, Lync, InfoPath Designer 2013, SharePoint Designer 2013, Soda PDF 8

PROFESSIONAL EXPERIENCE:

Confidential, St. Charles, Illinois

Freelance Technical Writer

Responsibilities:

  • Administrative Media Submissions Management

Confidential, Downers Grove, Illinois

IT Technical Writer Designer

Responsibilities:

  • Design Confidential Help for Healthcare Management Software Application

Confidential, Westchester, IL

Technical Writer Publisher

Responsibilities:

  • Publish Content Optimization of Support Desk Knowledge Base documentation
  • Create Standard Templates adhering to Corporate Brand
  • Re-design SharePoint web-sites
  • Write and Publish policies, procedures, forms, videos, reference guides, user manuals, troubleshooting, FAQs, reports
  • Write Training Curriculum for Help Desk Support Analysts via Moodle
  • Analyze Customer Survey Results
  • Design Moodle LMS Training Site and Curriculum

Confidential, Oakbrook, Illinois

IT Technical Writer

Responsibilities:

  • Develop SharePoint 2013 Websites for IT Security Operations; featuring InfoPath Forms, Promoted Links, Confidential
  • Design SharePoint and Process for Displaying KPI Metrics Reporting on Health Status of Security Operations Services
  • Design SharePoint site options for creating, storing, editing and searching through security documentation.
  • Publish Process Maps and QRG Documentation for SharePoint Administrators and End Users.
  • Create and present PowerPoint Presentations to Executive Directors and Global VP, Chief Information Security Officer
  • Designed Excel Graphs, Charts and Reports for Cyber Security Statistics

Confidential, Hoffman Estates, Illinois

Global IS/IT Technical Writer and PMO Financial Support

Responsibilities:

  • Maintain Service Transformation Enablement Process Website through Dreamweaver Editing HTML and JavaScript for Change Management
  • Design uPerform Tutorials and help documentation for SAP Platform Services, GRC global access
  • Process Change Request approvals through Confidential Remedy AR System
  • Perform SAP invoice processing transactions and purchase requisitions for IT Enterprise Program
  • Run Daptiv reports to analyze and summarize weekly IT project health and accruals for professional services
  • Administer, manage and create reports for internal and external IT Governance Audit process via SharePoint
  • Maintain supporting documentation for financial budget
  • Designed Visio Diagrams of IT Security Data, Hardware and Firewall Migration Phases.

Confidential, Downers Grove, Illinois

Web Content Management/Technical Writer

Responsibilities:

  • Author/Edit Mortgage Policies and Procedures Documentation to reflect new Loan Regulations
  • Manage Editing and Approval Processes with on Editing Team
  • Conduct Meetings with SME’s and Managers
  • Prepare documentation for External Industry Audits

Confidential, Oak Brook, Illinois

Technical Writer

Responsibilities:

  • Develop Tracking Access Database for Policy and Procedure Documentation Editing
  • Editing Update Policy and Procedures to reflect current Loan Collection Industry Regulations for upcoming Audit
  • Design Templates for Standardization
  • Reformat and Edit Documentation
  • Create Visio Process Diagrams

Confidential, Elgin, Illinois

Technical Writer

Responsibilities:

  • Web content author/editor for Confidential
  • Technical writing and analysis for content optimization in InfoManager
  • Authored Customer Service, News Center and Go to Market web-content
  • Managed queue change requests, customer feedback and special projects

Confidential, Hoffman Estates, Illinois

Training Specialist / Business Analyst

Responsibilities:

  • Designed training program for Confidential, enterprise full cycle software conversion project
  • Developed curriculum, user guides and facilitator guides for marketing enterprise software
  • Delivered computer lab classroom training to end users and COE support team

Confidential, Downers Grove, Illinois

Technical Writing / Publishing

Responsibilities:

  • Converted, reformatted and/or edited policies/procedures documentation in web content management system for publishing to corporate intranet site
  • Wrote new desktop security policy for bank tellers and corporate employees

Confidential, Naperville, Illinois

Technical Writing and Training Administration / Business Analyst

Responsibilities:

  • Tested and compared 20 different Learning Management Systems including open source Moodle and Blackboard
  • Acquired and administered Learning Management System MaxIT
  • Worked with developers to install, test and troubleshoot LMS on company servers
  • Uploaded course curriculum to LMS for nuclear engineers' web-based training
  • Published SCORM packages with Adobe Technical Communication Suite
  • Designed curriculum for nuclear project Work Instructions, Visio process maps and QA Procedures
  • Wrote user guides, work instructions and quick help for use of learning management system
  • Wrote and distributed training communications
  • Designed on-boarding process for new hires and published employee handbook
  • Edited and published new versions of QA procedures to reflect Audit CAR specifications
  • Designed and Administered on-line training program and courses for 100+ employees

Confidential, Oak Brook, Illinois

Technical Writer / SharePoint Design

Responsibilities:

  • Developed SharePoint web-site for call center documentation migration
  • Published new and edit existing documentation for Customer Service Reps' InfoQuest knowledge base system
  • Worked with developers to migrate documents to new customer service internet site
  • Designed and implemented documentation editing approval process for department management teams
  • Wrote curriculum for Customer Service training classes

Confidential

Process Writing and Marketing Communication Design

Responsibilities:

  • Developed processes for Dentist office and wrote policy and procedure manuals and Visio maps
  • Designed personal web-sites for individuals to showcase work samples and resumes
  • Designed PowerPoint templates and sales marketing presentations for MMA

Confidential

Senior Education Coordinator

Responsibilities:

  • Designed controlled processes using Excel to deliver virtual training programs
  • Wrote instruction guides with Visio maps to communicate processes and tracking system
  • Managed e-library for course curriculum
  • Consulted with certified instructors and subject matter experts for compliance
  • Administered and led train-the-trainer sessions on Centra Live virtual training platform
  • Developed and managed documentation control for Confidential compliance review for course credit approval

Confidential, Warrenville, Illinois

Six Sigma Methodology Training Coordinator

Responsibilities:

  • Converted classroom based training materials into live virtual and web-based training for blended learning program
  • Wrote user guides and instruction manuals for Learning Management System
  • Provided desk-top support for LMS to MBB coaches, Six Sigma instructors and Confidential candidates
  • Wrote instruction manuals for web-site registration and six-sigma certification requirements
  • Wrote training manuals, user guides and designed Visio process maps
  • Wrote scripts and recorded web-based instructional videos using Adobe Captivate
  • Uploaded documentation for on-line meeting room using Adobe Connect Pro
  • Coordinated Defect tracking with off-shore team to launch Improved Capabilities intranet web-site builds
  • Designed global team SharePoint site
  • Edited and controlled curriculum for training courses via SharePoint design
  • Administered Intranet/Extranet web-site, wrote and uploaded web content and formatted layout design
  • Skillsoft Administrator for US Fuels Marketing Business Unit
  • Updated existing training manuals and maintained policies and procedures
  • Wrote web-site user guides for company employees
  • Wrote user guides for SAP invoice reporting and PayKey procedures
  • Authored and designed welcome packs for instructors and students starting new courses
  • Wrote technical registration requirements, MBB coach guidelines, certification processes, and quick-help
  • Designed curriculum for statistical analysis continuous improvement courses
  • Wrote and distributed standard/template communications
  • Designed and distributed marketing materials to communicate Continuous Improvement program

Training & Certification Process Manager

Confidential

Responsibilities:

  • Lead role in start-up business unit to design, manage and coordinate Continuous Improvement and Six Sigma blended learning training programs
  • Developed Microsoft Access training database to manage US program
  • Administrator / trainer of global SharePoint site to deliver training programs worldwide
  • Collaborated with global team on all global training program deliverables
  • Managed scheduling of courses and student registration through the team intranet web-site
  • Coordinated and managed MBB instructors providing them with custom curriculum, materials, classrooms, attendance tracking, emergency procedures, room set-up, feedback, communications, and accommodations
  • Maintained continuous improvement of training programs, registration processes, customer experience surveys, communications and web-technology
  • Designed, managed, tracked, documented and created Visio process maps for Confidential and Black Belt Certification processes
  • Communicated directly with customers providing technical help and support with web-sites and registration policies and procedures
  • Coordinated Master Black Belt training instructors, presenters, training logistics, catering, room set-up, audio-visual and teleconferencing presentations
  • Managed accounts payable, maintained financial tracking and SAP reporting
  • Formulated and distributed global certification announcements and quarterly summaries for stakeholders
  • Coordinated Saba Centra Live web-learn training pilot program

Technical Writer and Web Design

Confidential

Responsibilities:

  • Developed Microsoft FrontPage/Access Database asp intranet web-site for the purpose of building and maintaining servers in the Midwest US region
  • Created and published web-content and technical documentation for server builds, maintenance upgrades and intranet web-site

Confidential, Downers Grove, Illinois

Technical Writer and Software Tester

Responsibilities:

  • Team with Executive Director and software developers for software life cycle project
  • Installed software and dual operating systems on developers computers, wrote test cases, tested software and tracked defects
  • Wrote technical documentation, manuals, user guides, installation instructions and help files using RoboHelp for wireless voice platform and mobile ADK unit for software developers
  • Wrote and designed curriculum presentation manuals for voice extensible markup language (VXML) for developers training program in China
  • Compiled installation documents and created CD GUI, burned CD's for distribution
  • Designed, marketed and administered Beta Test Program recruiting developers from Fortune 500 companies world-wide to demo wireless voice platform product
  • Designed Microsoft Access Database to organize the demo project and analyze results; compiling reports and queries
  • Maintained shared Excel spreadsheets and created Pivot Tables for discussing and assigning fixes to off-shore team
  • Created announcements and distribution process with Outlook Forms for scheduling meetings, agendas, notes and conferences with off-shore team in India

Confidential, Naperville, Illinois

Database Design and Technical Writer/Trainer

Responsibilities:

  • Designed / managed Microsoft Access database for tracking employee training on FIS conversion
  • Designed secure Microsoft Access database for Confidential date sensitive components compliance
  • Designed Microsoft Access database for logging Confidential Rollover Weekend emergency issues
  • Wrote and published manual backup procedures for logging emergency Confidential compliant issues
  • Wrote technical instruction manuals and conducted executive training for Confidential databases

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