Freelance Technical Writer Resume
St Charles, IllinoiS
SUMMARY:
- Creative, energetic and highly - motivated professional; advanced computer skills, self-starter, collaborative team player with the ability to problem solve, improve processes, manage and prioritize multiple projects and meet tight deadlines; highly detailed with advanced organization skills, excellent written and verbal communications, easily adaptable to unique environments and work cultures; authoring user guides and training manuals, help files and installation instructions, business communications and marketing materials, Designing web-based documentation, training courses, SharePoint sites and business processes.
- Project tracking and maintenance.
- Experience with Developers, Engineers, Software Architects, Subject Matter Experts, Senior Executives, Business Analysts and IT professionals targeting end users, internal employees and specialized audiences for training programs, web-site communications, process management, compliance and applications.
SOFTWARE EXPERIENCE:
Citrix, Dreamweaver, Microsoft Office, SnagIt, Saba, Centra, e-rooms, Adobe Captivate, Acrobat 9 Professional, Adobe Creative Suite, ARIS, SharePoint, SKYPE, SAP, PeopleSoft, MiniTab, Microsoft Project, Exchange, Outlook, Works, Access; ProShow Gold, FrontPage 98, Visio, Photoshop, Photo Paint 5, Photofinish 4, Paint Shop Pro, RoboHelp, FullShot 6.0, LinkedIn, Quicken, E-expense, Live Meeting, Video Conferencing, SAP PR4 PayKey, e-Travel, uPerform, Camtasia Studio 8, Confidential Service Desk Express, Visual Studio 2012, Lync, InfoPath Designer 2013, SharePoint Designer 2013, Soda PDF 8
PROFESSIONAL EXPERIENCE:
Confidential, St. Charles, Illinois
Freelance Technical Writer
Responsibilities:
- Administrative Media Submissions Management
Confidential, Downers Grove, Illinois
IT Technical Writer Designer
Responsibilities:
- Design Confidential Help for Healthcare Management Software Application
Confidential, Westchester, IL
Technical Writer Publisher
Responsibilities:
- Publish Content Optimization of Support Desk Knowledge Base documentation
- Create Standard Templates adhering to Corporate Brand
- Re-design SharePoint web-sites
- Write and Publish policies, procedures, forms, videos, reference guides, user manuals, troubleshooting, FAQs, reports
- Write Training Curriculum for Help Desk Support Analysts via Moodle
- Analyze Customer Survey Results
- Design Moodle LMS Training Site and Curriculum
Confidential, Oakbrook, Illinois
IT Technical Writer
Responsibilities:
- Develop SharePoint 2013 Websites for IT Security Operations; featuring InfoPath Forms, Promoted Links, Confidential
- Design SharePoint and Process for Displaying KPI Metrics Reporting on Health Status of Security Operations Services
- Design SharePoint site options for creating, storing, editing and searching through security documentation.
- Publish Process Maps and QRG Documentation for SharePoint Administrators and End Users.
- Create and present PowerPoint Presentations to Executive Directors and Global VP, Chief Information Security Officer
- Designed Excel Graphs, Charts and Reports for Cyber Security Statistics
Confidential, Hoffman Estates, Illinois
Global IS/IT Technical Writer and PMO Financial Support
Responsibilities:
- Maintain Service Transformation Enablement Process Website through Dreamweaver Editing HTML and JavaScript for Change Management
- Design uPerform Tutorials and help documentation for SAP Platform Services, GRC global access
- Process Change Request approvals through Confidential Remedy AR System
- Perform SAP invoice processing transactions and purchase requisitions for IT Enterprise Program
- Run Daptiv reports to analyze and summarize weekly IT project health and accruals for professional services
- Administer, manage and create reports for internal and external IT Governance Audit process via SharePoint
- Maintain supporting documentation for financial budget
- Designed Visio Diagrams of IT Security Data, Hardware and Firewall Migration Phases.
Confidential, Downers Grove, Illinois
Web Content Management/Technical Writer
Responsibilities:
- Author/Edit Mortgage Policies and Procedures Documentation to reflect new Loan Regulations
- Manage Editing and Approval Processes with on Editing Team
- Conduct Meetings with SME’s and Managers
- Prepare documentation for External Industry Audits
Confidential, Oak Brook, Illinois
Technical Writer
Responsibilities:
- Develop Tracking Access Database for Policy and Procedure Documentation Editing
- Editing Update Policy and Procedures to reflect current Loan Collection Industry Regulations for upcoming Audit
- Design Templates for Standardization
- Reformat and Edit Documentation
- Create Visio Process Diagrams
Confidential, Elgin, Illinois
Technical Writer
Responsibilities:
- Web content author/editor for Confidential
- Technical writing and analysis for content optimization in InfoManager
- Authored Customer Service, News Center and Go to Market web-content
- Managed queue change requests, customer feedback and special projects
Confidential, Hoffman Estates, Illinois
Training Specialist / Business Analyst
Responsibilities:
- Designed training program for Confidential, enterprise full cycle software conversion project
- Developed curriculum, user guides and facilitator guides for marketing enterprise software
- Delivered computer lab classroom training to end users and COE support team
Confidential, Downers Grove, Illinois
Technical Writing / Publishing
Responsibilities:
- Converted, reformatted and/or edited policies/procedures documentation in web content management system for publishing to corporate intranet site
- Wrote new desktop security policy for bank tellers and corporate employees
Confidential, Naperville, Illinois
Technical Writing and Training Administration / Business Analyst
Responsibilities:
- Tested and compared 20 different Learning Management Systems including open source Moodle and Blackboard
- Acquired and administered Learning Management System MaxIT
- Worked with developers to install, test and troubleshoot LMS on company servers
- Uploaded course curriculum to LMS for nuclear engineers' web-based training
- Published SCORM packages with Adobe Technical Communication Suite
- Designed curriculum for nuclear project Work Instructions, Visio process maps and QA Procedures
- Wrote user guides, work instructions and quick help for use of learning management system
- Wrote and distributed training communications
- Designed on-boarding process for new hires and published employee handbook
- Edited and published new versions of QA procedures to reflect Audit CAR specifications
- Designed and Administered on-line training program and courses for 100+ employees
Confidential, Oak Brook, Illinois
Technical Writer / SharePoint Design
Responsibilities:
- Developed SharePoint web-site for call center documentation migration
- Published new and edit existing documentation for Customer Service Reps' InfoQuest knowledge base system
- Worked with developers to migrate documents to new customer service internet site
- Designed and implemented documentation editing approval process for department management teams
- Wrote curriculum for Customer Service training classes
Confidential
Process Writing and Marketing Communication Design
Responsibilities:
- Developed processes for Dentist office and wrote policy and procedure manuals and Visio maps
- Designed personal web-sites for individuals to showcase work samples and resumes
- Designed PowerPoint templates and sales marketing presentations for MMA
Confidential
Senior Education Coordinator
Responsibilities:
- Designed controlled processes using Excel to deliver virtual training programs
- Wrote instruction guides with Visio maps to communicate processes and tracking system
- Managed e-library for course curriculum
- Consulted with certified instructors and subject matter experts for compliance
- Administered and led train-the-trainer sessions on Centra Live virtual training platform
- Developed and managed documentation control for Confidential compliance review for course credit approval
Confidential, Warrenville, Illinois
Six Sigma Methodology Training Coordinator
Responsibilities:
- Converted classroom based training materials into live virtual and web-based training for blended learning program
- Wrote user guides and instruction manuals for Learning Management System
- Provided desk-top support for LMS to MBB coaches, Six Sigma instructors and Confidential candidates
- Wrote instruction manuals for web-site registration and six-sigma certification requirements
- Wrote training manuals, user guides and designed Visio process maps
- Wrote scripts and recorded web-based instructional videos using Adobe Captivate
- Uploaded documentation for on-line meeting room using Adobe Connect Pro
- Coordinated Defect tracking with off-shore team to launch Improved Capabilities intranet web-site builds
- Designed global team SharePoint site
- Edited and controlled curriculum for training courses via SharePoint design
- Administered Intranet/Extranet web-site, wrote and uploaded web content and formatted layout design
- Skillsoft Administrator for US Fuels Marketing Business Unit
- Updated existing training manuals and maintained policies and procedures
- Wrote web-site user guides for company employees
- Wrote user guides for SAP invoice reporting and PayKey procedures
- Authored and designed welcome packs for instructors and students starting new courses
- Wrote technical registration requirements, MBB coach guidelines, certification processes, and quick-help
- Designed curriculum for statistical analysis continuous improvement courses
- Wrote and distributed standard/template communications
- Designed and distributed marketing materials to communicate Continuous Improvement program
Training & Certification Process Manager
Confidential
Responsibilities:
- Lead role in start-up business unit to design, manage and coordinate Continuous Improvement and Six Sigma blended learning training programs
- Developed Microsoft Access training database to manage US program
- Administrator / trainer of global SharePoint site to deliver training programs worldwide
- Collaborated with global team on all global training program deliverables
- Managed scheduling of courses and student registration through the team intranet web-site
- Coordinated and managed MBB instructors providing them with custom curriculum, materials, classrooms, attendance tracking, emergency procedures, room set-up, feedback, communications, and accommodations
- Maintained continuous improvement of training programs, registration processes, customer experience surveys, communications and web-technology
- Designed, managed, tracked, documented and created Visio process maps for Confidential and Black Belt Certification processes
- Communicated directly with customers providing technical help and support with web-sites and registration policies and procedures
- Coordinated Master Black Belt training instructors, presenters, training logistics, catering, room set-up, audio-visual and teleconferencing presentations
- Managed accounts payable, maintained financial tracking and SAP reporting
- Formulated and distributed global certification announcements and quarterly summaries for stakeholders
- Coordinated Saba Centra Live web-learn training pilot program
Technical Writer and Web Design
Confidential
Responsibilities:
- Developed Microsoft FrontPage/Access Database asp intranet web-site for the purpose of building and maintaining servers in the Midwest US region
- Created and published web-content and technical documentation for server builds, maintenance upgrades and intranet web-site
Confidential, Downers Grove, Illinois
Technical Writer and Software Tester
Responsibilities:
- Team with Executive Director and software developers for software life cycle project
- Installed software and dual operating systems on developers computers, wrote test cases, tested software and tracked defects
- Wrote technical documentation, manuals, user guides, installation instructions and help files using RoboHelp for wireless voice platform and mobile ADK unit for software developers
- Wrote and designed curriculum presentation manuals for voice extensible markup language (VXML) for developers training program in China
- Compiled installation documents and created CD GUI, burned CD's for distribution
- Designed, marketed and administered Beta Test Program recruiting developers from Fortune 500 companies world-wide to demo wireless voice platform product
- Designed Microsoft Access Database to organize the demo project and analyze results; compiling reports and queries
- Maintained shared Excel spreadsheets and created Pivot Tables for discussing and assigning fixes to off-shore team
- Created announcements and distribution process with Outlook Forms for scheduling meetings, agendas, notes and conferences with off-shore team in India
Confidential, Naperville, Illinois
Database Design and Technical Writer/Trainer
Responsibilities:
- Designed / managed Microsoft Access database for tracking employee training on FIS conversion
- Designed secure Microsoft Access database for Confidential date sensitive components compliance
- Designed Microsoft Access database for logging Confidential Rollover Weekend emergency issues
- Wrote and published manual backup procedures for logging emergency Confidential compliant issues
- Wrote technical instruction manuals and conducted executive training for Confidential databases