SUMMARY:

• My professional experience has provided a unique blend of skills that includes p roducing a variety of manuals, procedures, and guides for a diverse audience covering both hardware and software. Writing experience includes:
• Developed documentation set for a start - up manufacturer of Confidential . The document set provides the necessary information for engineers to devse the SDK to develop applications using Confidential ’s chips.
• End-user, service and engineering document set for Automatic Test Equipment (ATE) software.
• Hardware Reference Guide, Programmers Reference Guide, and Applications Program Development Guide for a manufacturer of Vision systems.
• Hardware and software technical manuals for a manufacturer of programmable integrated circuits.
• Marketing communications collateral material for ICs, ATE Systems, and various software applications.
• Marketing and Applications Engineering documentation for a start-up manufacturer of Application Specific Programmable Integrated Circuits.
• Develop training courses and taught classes covering enterprise applications, end-user software, computer hardware, new product introductions, project management, marketing, organizational development, basic computer theory, microprocessors, mathematics, team building, and LAN/WAN theory.
• Developing online Help projects using RoboHelp and FrameMaker /WebWorks in the Windows environment and on a UNIX system platform.
• Apply project management techniques such as Agile to achieve productivity improvements.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer/Course Developer

Responsibilities:

• Updated the electronic documentation set for the Confidential.
• The Confidential software suite includes the Timber Sale Information’s System, the Stewardship Contracting Information Database (SCID), and related utilities for financial and reporting functions. In addition, I supported the development of online training course for the software applications included in the software suite.

Confidential

Technical Writer

Responsibilities:

• Developed a complete set of procedures related to the claims approval process.
• Established MSWord document templates and created document process tracking system.
• Created SharePoint site for new policy development and established a system that allowed RNs and MDs to access claims and process them for fraud, medical necessity, and accuracy.

Confidential

Editor/Copywriter

Responsibilities:

• I functioned as a consultant editor/copywriter for this advertising agency during the development of the Confidential Enterprise web site.
• In this role, I was the technical consultant for a group of less sophisticated copywriters.
• Confidential focusses on the development of business for networking, cloud computing, servers, and flash storage.

Confidential

Technical Writer

Responsibilities:

• Updated process flow diagrams for new policy creation system.
• Developed a complete set of procedures related to the policy creation process.
• Created SharePoint site for new policy development and established a system that allowed underwriters and support personnel to track policy creation and view the related procedure for each milestone in the policy creation process.

Confidential

Technical Writer

Responsibilities:

• Developed a complete set of procedures for this recognized leader in the health care industry.
• The procedures covered handling vendor payables, provider payables, the activities of payable leads and specialists, and corporate credit card activities.
• The procedures were produced in MSWord as electronic manuals.
• In addition I developed a process for creating future documentation and updating the existing procedures.
• A system for document control was also developed.

Confidential

Technical Writer/Course Developer

Responsibilities:

• Developed the electronic documentation set for the Confidential migration from a server-based system to a web-based application.
• The Confidential software suite includes the Timber Sale Information’s System, the Stewardship Contracting Information Database (SCID), and related utilities for financial and reporting functions.
• In addition, I supported the development of online training course for the software applications included in the software suite.

Confidential

Publications Manager /Trainer

Responsibilities:

• Developed and updated user documentation and customer training for this major manufacturer of business, residential, and Confidential telephones.
• Coordinated efforts with the technical writing staff based in Hong Kong and Dongguan, China.
• I supervised a reorganization of the publications process.
• In this position, I created illustrations and artwork using Adobe Illustrator, Visio, and Photoshop.

Confidential

Technical Writer

Responsibilities:

• Developed and updated user documentation for a cable industry software developer on LINUXOS.
• The document set included IBM server upgrades to match Confidential requirements, Installation Guides, User Guides, Technical Reference manuals, and Release Notes.
• I was also responsible for writing White papers and Customer Service documentation using InDesign.
• I participated in the transition from Framemaker 8.0 to Flare 3.1 for end-user documentation .
• I used Adobe Illustrator and Visio to develop product line art.

Confidential

Technical Writer

Responsibilities:

• Using FrameMaker and MSOffice, I developed and updated user documentation for a variety of PC-based home and industrial security systems.
• The documents include User Guides, Installation Instructions and Quick Start Guides.
• The systems included video surveillance, vehicle tracking, and Connected Homes.
• These manuals covered software setup, camera installation and maintenance, and PC-based alignment tools.
• The audience ranged from installation technicians to consumers. I used Adobe Illustrator to develop product illustrations.

Confidential

Documentation Consultant

Responsibilities:

• Developed documentation set for a start-up manufacturer of Confidential.
• The document set provides the necessary information for engineers to develop applications using Confidential ’s chips.
• The set included the Confidential Architecture Guide, the Visual Elite (VE) Design Guide, and the Confidential ’s User Guide.
• I developed a document plan that defined customer requirements and outlined prototype documents for the Data Sheets, Applications Notes, Release Notes, and User Guides.
• I used FrameMaker for documentation and developed illustrations and artwork using Adobe Illustrator, Visio, and Photoshop.

Confidential

Courseware Developer/Technical Writer

Responsibilities:

• In this position I researched, designed, developed and maintained learning products that included printed and online manuals, tutorials, and online help for the Confidential Systems software products.
• I performed audience analysis to investigate the needs of the target audience.
• I coordinated technical reviews and tested deliverables for clarity, accuracy, and usability.
• I wrote to standards and style guidelines.
• I participated in project support teams that include representatives from product engineering, product marketing, customer support, field application engineers, other documentation writers, and instructors.
• I used RoboHelp 4X and imported documents from FrameMaker 7.0 to create new help files to reflect ICstudio changes and reorganized the help system. I used Adobe Illustrator to develop product illustrations.

Confidential

Sr. Technical Writer

Responsibilities:

• I developed user documentation and training material for Confidential migration from JD Edwards to Confidential .
• The project includes developing a set of “As Is” and “To Be” documents, and then migrating those documents into design books
• . The design books are used as the basis for user guides, instructor material, and student guides.

Confidential

Technical Writer

Responsibilities:

• Produced a product tutorial for the Credence Automatic Test Equipment (ATE) Program Developer Graphical User Interface. The tutorial was release as part of a CD that contained a product emulator and tools for developing sample applications.
• Developed the documentation set for the Credence Automatic Test Equipment (ATE) software. The Toolbox allows API developers to create customized test programs for digital IC test applications. The documentation covered the Toolbox API and its companion TestBLAZE utility set.
• Acted as the web master for the Credence documentation web site using JavaScript, Dreamweaver4, CSS, and Fireworks4.
• Facilitated a group that researched standards for single-sourcing documentation using XML, XLST, and JavaScript.

Confidential

Publications/Training Manager

Responsibilities:

• This project established customer documentation and training as a product line for a start-up fabless semiconductor company.
• The project included creating manual templates for the growing product line of ImageProcessors.
• Established a complete document set including marketing brochures, trade show support, engineering documentation, and customer support documentation.
• I developed initial PowerPoint templates and guidelines for customer training and new employee training.
• I created a set of video courses for customer and new employee training.
• Set up departmental policies and procedures for document production and update, including a document part numbering system.

Confidential

Publications/Training Manager

Responsibilities:

• Established publications and training group for a new division of an existing engineering company.
• Confidential Telecommunications produces UNIX-based fraud detection software for the telecommunications industry.
• In this position I led a three-person team responsible for creating and maintaining department procedures, establishing documentation standards, project scheduling, and project management.
• We developed a set of engineering specifications, multimedia sales and customer training programs, marketing documents, and end-user documentation.
• The project also included developing contact-sensitive help files and posting the documents to the internal web site.