Technical Writer Resume Jersey City, NJ - Hire IT People

Summary:

Technical Writer with extensive experience in the financial, banking, and prime brokerage industries writing a variety of technical documents including user guides, policy and procedure guides, quick start guides, business requirement guides, GUI requirement guides, test plans, and test scripts.
Worked with developers, quality assurance, legal, business architects, and business. Professional written and oral communication skills.
Writing clear and concise documentation. Solving problems calmly and effectively.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

colnfidential, Jersey City, NJ

Technical Writer

Responsibilities:

Improving the readability and format of technical specifications to document business architecture initiatives.
Preventing inaccuracies in client-facing documentation by holding meetings to gather information from developers, BA’s, and other subject matter experts (SMEs).
Capture detail design specifications by creating flowcharts, sequence, and swim lane diagrams in PowerPoint and Visio to support business architecture initiatives.

colnfidentia, New York City, NY

Technical Writer

Responsibilities:

Saved clients and bank personnel time and money by revising answers in response to due diligence questions (DDQs) posed by end users of BNY Mellon. Topics included cyber security, IT, human resources, etc.
Permitted the writing of detailed documents by holding meetings to gather revisions to answers from legal and subject mater experts (SMEs).
Formatted DDQs to prepare for placement within a repository called Proposal Management and Production Systems (PMAPS).

colnfidential, New York City, NY

Technical Writer/Business Analyst

Responsibilities:

Permitted the on-time delivery of proprietary software application for distribution after writing a user guide for domestic and global end users.
Obtained requirements and standards by writing as a business analyst across all lines of business (LOB) including developers, quality assurance, and compliance.
Wrote user acceptance test (UAT) scripts and created trouble-free software by confirming that all business requirements were met and defects reported. Documentation was handled in SharePoint.
Became a subject matter expert and helped co-workers who had questions about proprietary software.

colnfidential, East Northport, NY

Writing/Editing Manuscripts

Responsibilities:

Improved the style and readability of a variety of book-length manuscripts.
Edited and rewrote manuscripts submitted by clients for publication.
Collaborated with authors to revise and improve overall readability of manuscripts.

colnfidential, Uniondale, NY

Technical Writer

Responsibilities:

Wrote documentation for OpenLink Financial LLC proprietary systems, which allowed end users to quickly and easily get up to speed. Worked with all lines of business (LOB) including developers, quality assurance, legal, and business.
Edited and rewrote self-help content, which assisted client understanding of the software.
Prevented defects in the software by writing test plans, scripts, testing software, and reporting defects.
Performed UAT testing with proprietary software including HTML.

colnfidential, Melville, NY

Technical Writer

Responsibilities:

Responsible for software with much fewer defects by writing excellent test scripts for proprietary mortgage application front-end and web-based applications.
Utilized HP Quality Center and wrote test scripts, performed testing, and reported defects.
Wrote and updated procedures in HP Quality Center to clarify and document software enhancements.

Responsibilities:

colnfidential, Brooklyn, NY

Technical Writer/Business Analyst

Responsibilities:

Wrote user guides, functional overview documents, and functional requirement documents that resulted in more effective training of new hires, updates for the QA group, and helped end users understand prime brokerage operations.
Conducted in-person meetings with subject matter experts (SMEs) to gather pertinent information.
Enhanced developer coding of equity trading systems with functional requirements specifications.
Wrote and executed user acceptance test (UAT) scripts.
Was hired to be a full-time worker after completing a user guide for a five-month contract position.
Awarded an Individual Incentive Award for outstanding performance for two consecutive years.

colnfidential, Long Island City, NY

Technical Writer

Responsibilities:

Created an accurate and easy to read policies and a procedures document written in HTML for the global operations department.
Achieved clarity in work standards with software end user guides for the financial department.
Received praise from senior management for writing excellent documentation.