SUMMARY:

• Confidential is a professional writer with over 35 years of experience who has attained a dynamic career shift into the field of teaching English as a Secondary Language to students in Thailand, Ukraine, Mexico and Saudi Arabia as well as in Boulder, Colorado. Specific English teaching experience available upon request.
• I am a dependable and resourceful writer focusing on Technical, Business and Marketing Writing. I have written software documentation concentrating on customer publications such as: user and install guides, programming guides, proposals, marketing brochures and fliers while working on projects.

PROFESSIONAL EXPERIENCE:

Confidential

Technical and Business Writing - Marketing Specialist

Responsibilities:

• Currently working at Timeshare Lawyers P.A in Orlando, Fl and Las Vegas, NV providing various, confidential business, and marketing writing services.
• Updated Web-based technical and administrative procedures; writing new Front Matter (Preface) for the Employee Handbook plus ongoing marketing and P/R consulting work.
• Provided software marketing services for Confidential, unique software explains musical theory as applied to string (neck) instruments, see
• Used Framemaker 8.0 for updating and branding a technical user reference manual for adding chip sets in a SAN and SATA environment. For Confidential.
• Used Frame maker 8 templates at Confidential in in Boulder, Co for a telecom network traffic reporting system in Dec, 2012 for their client Confidential I also updated documents and provided branding and other Intellectual Property Law changes.
• For Confidential , a book publishing company in Boulder, provided ongoing business writing services and also by leading a proprietary software development project for a special education program using story board techniques and MS PowerPoint presentations.

Confidential

Help Desk Agent/Documentation Writer

Responsibilities:

• Assisted college students and professors with their online course login, passwords, course content and submitting assignment.
• Documenting difficult Help Desk and IT related issues.
• Documenting Help Desk Procedures for analysis and debugging for their IT department.

Confidential

Documentation and Marketing Consultant

Responsibilities:

• Provided technical documentation consulting work
• Provided marketing and public relations writing resulting in several articles and media releases being published in the Daily Camera, the largest newspaper in Boulder County, and the Colorado Daily.

Confidential

Technical Proposal Writer/Editor

Responsibilities:

• Revised a proposal for James Confidential ’s MultiRef Confidential ; wrote and edited the proposal to John Wiley for the print version of the online Cascading Style Sheet ( Confidential ) reference manual.
• Wrote a customer publication for DigitalGlobe in Colorado documenting an API for Web Developers who use Geospatial information provided by their GlobalExplorer satellite.
• The Application Programming Interface (API) is a customer publication for technical personnel and Web developers.
• T he TileAPI is a customer publication for technical personnel and Web developers who need to access the services of Digital Globe's Image Builder Dynamic Server using MS Office products.

Confidential

Senior Technical Writer/Analyst

Responsibilities:

• Researched and wrote a Technical Design Plan for a Confidential Disaster Recovery (DR) Solution document.
• The recovery design included documenting twin, production data centers for a Disaster Recovery data center in Suwannee, GA.

Confidential

Documentation and Marketing Consultant

Responsibilities:

• Published article in the largest newspaper in Boulder County, the Daily Camera.
• Also wrote Office and technical procedures for their Intranet Web site, which I also co-designed.

Confidential

Senior Technical Writer

Responsibilities:

• Wrote telephony hardware documentation for the Confidential Tennessee portion of a national VoIP network.
• Completed a training program for teaching English as a Foreign Language (TEFL) in the .
• T he course work was conducted at the Confidential ’s International English Center ( Confidential ) in Boulder.
• I received a teaching certificate for English as a Secondary Language (ESL) market.

Confidential

Senior Technical Writer

Responsibilities:

• Researched and drafted a systems and applications software installation guide for a complex series of telephony application for digital video client/server technology combined with voice over Internet (VoIP) telephony and Video on Demand (VoD).

Confidential

Financial Data Analyst

Responsibilities:

• Consulted with a medical management company, Confidential both in Cherry Hill, NJ and Boulder, CO as a financial and accounting data analyst for breaking out medical procedures codes on a UNIX-based system interfaced to Windows desktops.

Confidential

Publication Consultant

Responsibilities:

• Consulted to Confidential Media Center for technical publications regarding the packaging of their multi-platform, downlink and headend access control software for a new, and software release to beta test sites.

Confidential

Internal Documentation Specialist

Responsibilities:

• Confidential w rote internal documentation for business initiatives and bank mergers.
• Documents contained structured layouts and questions to help document system engineering solutions for Web hosting, Application and DB Servers, security and firewall elements of banking applications.

Confidential

Technical Writer/Analyst

Responsibilities:

• Confidential updated User and Install Guides for a Serial- Confidential update to a Fiber Channel network storage controller.
• Analyzed Frame Maker books to debug corrupted files; converted old files to Frame Maker 7.0 and corrected file structure.
• He. created Frame Maker templates to promote better consistency across all Frame Maker files; he also created Adobe Acrobat PDF files for both CD-ROM and Online release of the updated User and Install Guides.