Trainer and Writing Generalist Resume Fort Worth, TX - Hire IT People

Training and Instructional Professional

Energetic and highly experienced instructional design and training professional, with extensive experience in multiple genres. Author of two computer application instruction books. Designer and trainer of multiple courses including the following:

Team Building
Customer Service
Conflict Management
Conflict Resolution
Time Management
Communication Skills
Enlightened Leadership
Listening Skills
Graphic Design for the Non-Designer
Introduction to Computers
Microsoft Office Applications
Adobe PageMaker

Professional Experience

Trainer and Writing Generalist
Confidential
Fort Worth, Texas
Multi-tasked team member of Service Company to Nuclear Power Industry. Led new team member training; Maintained precise Procedures as well as work Guidelines; Wrote copy for print marketing materials and web site.

Contract Trainer
Confidential.
Midland, Texas
Contracted to serve as interim trainer for international company providing call center services to the Texas Health and Human Services Commission.

Worked with Maximus’ Curriculum Developer for curriculum changes and reorganization. Provided questions and games to enhance learning.
Assimilated large portion of course content in a short period of time for training of Customer Care Representatives.
Taught Customer Care Representatives’ training as part of a two-person team.

Software Trainer 2007�
Confidential
Memphis, Tennessee
Remotely officed Staff Trainer for international church management software company.

Wrote hands-on and soft-skill training programs for annual international conference.
Trained in workshop environment as well as direct client training.

Software Trainer 2006�
Confidential�
Plano, Texas
Member of team dedicated to the change to Microsoft Outlook from Lotus Notes at Plano location of international company.

Prepared employees for system migration through printed material and response to questions.
Managed requests for assistance and dispatched team members in response.

Confidential, Texas�
Trained participants in the use of Microsoft Office and other applications as well as proprietary software.

Through a contract with CompUSA, provided training to the United States Social Security Administration in order to prepare for Y2K concerns. Taught the use of newly installed equipment through Microsoft Windows, Word, Excel, and Outlook, as well as SSA proprietary software to all staff, including SSA Judges.
Delivered end-user application and graphic design training to subscribers of the University of Houston, Small Business Development Center. Courses were mostly Microsoft Office applications.
With the Workforce Development Department of Temple College, taught end-user applications to workforce participants.

Training Consultant 2004 to 2007�
Confidential, Texas�
Analyzed needs and developed customized course for each client. Services included:

Adapted, implemented and delivered a Graphic Design for the Non-Designer course for Region 13 Educational Service Center in Austin, enabling staff to create manuals, used in training school districts, to have a more professional appearance increasing the perceived status of the center’s services.
Created, customized, implemented and delivered comprehensive Paradymatic Customer Service course to a growing printing services firm, creating a new corporate paradigm regarding customer relationships, and resulting in improved rapport with as well as increasing business and customer and employee satisfaction.
Researched, designed and delivered training on operations, job procedures, and work flow for an up and coming business increasing productivity and effectiveness.

Education

90+ hours toward a Bachelor of Science Degree in Advertising Design;�

Courses in Aldus PageMaker and Graphic Design

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Trainer And Writing Generalist Resume

Fort Worth, TX

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