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Technical Manager Resume

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New Jersy, NJ

SUMMARY

Total IT experience of 6+ years
October 2011 – till date Confidential,US

  • Working as a Technical Manager for Mobile Application development teams.
  • Leading 3 teams (Windows phone, iPhone and Android) for a client application called Digital Folio.
  • Developed modules leveraging and integrating with third party APIs (e.g Milo, Retailligence)
  • Involved and leading all aspects of lifecycle of the mobile application development projects using Agile Methodology for quick customer turn around
  • Patterns deployed include MVVM etc.
  • Authored the Functional Specification document, workflow document and test case document for development and QA teams.
  • Onsite coordinator for client issues and escalations.
  • Been a part of all phases of mobile application development lifecycle.
  • Worked as a part of the development team for the Windows 8.0 slate application for Endomondo. Endomondo is an application to track all your sports data, and monitor performance over time. Developed multiple modules.

Skill Set

Languages: C#, C/C++, COBOL/400, Cobol, HTML, Java, XML, JSON Windows Technologies: Windows Mobile Mango, 6.0 and 5.0, Visual Studio, VC++, VB, MFC, MSXML, Win32 APIs, Silverlight Operating System: Windows 8, Windows 7 Professional Computer Concepts: OOP, OOAD

Software Engineering Methodologies/Tools/Technologies : .NET Framework, CICS, COM/DCOM, Clear Case, MS Visual Sourcesafe, OOAD, Rational Rose, SilkTest, MS ActiveSync 4.5, Tortoise SVN
Databases: DB2, DB2/400, IMS, MS Access, MS SQL Server, SQL Server 2000, VSAM

Development/Productivity Tools: Adobe Photoshop, Btrieve, COBOL/400, Crystal Reports, MS Office, VC++, VJ++, Visual Interdev, Visual Studio.NET

EDUCATION

Master in Computer Applications (MCA)

Projects overview –

Confidential,Oct 2011-till date
Confidential,Role: Technical Manager

Digital folio is a shopping application that finds and tracks savings for a user. Its main features include making online shopping lists, getting real-time price matches and comparisons and group shopping with shared lists. The application is being developed across 3 main mobile platforms i.e. WP7.5, iPhone and Android.

Confidential,Jan 2008- Oct 2008
Confidential, Role: Technical Support Engineer

Instances:

  • The SMS messages were not being sent correctly from MOTO Q family of phones to other phones. The problem was duplicated and analyzed. We created a sample code to conclude that the usual parameter SMSDE_OPTIMAL used in SMSSendMessage API had to be replaced by SMSDE_GSM as some of the MOTO Q series phones support GSM 7-bit encoding instead of UNICODE encoding.
  • Listed the API to turn text prediction on/off in MOTO Q family phones and also gave an option to do so directly by altering the registry settings.
  • Provided registry information to developers for utilizing Microsoft GPS APIs
  • Guided the developers to Mobile2Market program and Motorola\'sApplication Testing Program for getting the applications certified.

Environment and Technologies
C#,Win32, MFC, Windows Mobile 5.0 SDK for Smartphone, Windows Mobile 6.0 Standard SDK, Moto Q plug-in, ActiveSync 4.5

Confidential,Jan 2006- Aug 2006
Confidential,For Cisco Systems Inc. Role: Software Engineer/Tech Lead
Automated Administrator for Symposium (AAS) is middleware software, which converts Nortel Symposium Event Interface (SEI) messages into Cisco ICM ConAPI messages. The purpose of this software is to synchronize administrative changes made on the child Symposium system with the ICM database, thereby eliminating the need for a system administrator to administer changes twice (once in the Nortel Admin and once in the ICM administration). All additions, deletions and updates to agents and their skill sets made via Nortel Symposium administration are dynamically made to the ICM database real time.

Environment and Technologies
C/C++, ClearCase, OOAD, VC++, Windows 2000.

Confidential,April 2005 – Aug 2006
Confidential,For Cisco Systems Inc. Role: Software Engineer
Description:
Cisco ICM software, technology delivers an integrated suite of intelligent contact management capabilities that enables a company to interact with its customers via phone, Web, fax, and e-mail across an enterprise of automatic call distributor (ACD), interactive voice response (IVR), database, and desktop applications.
The PG monitors real-time agent status, calculates call handling performance statistics, and forwards the appropriate event and statistical information to the central database.

Environment and Technologies:
C/C++, ClearCase, OOAD, VC++, Windows 2000.

Confidential,April 2005 to June 2005
Confidential,For Cisco Systems Inc. Role: Software Engineer/Tech Lead

SoftACD is a call control application designed to provide ACD and IVR functionality to small- and medium- sized call centers. SoftACD provides features such as call queuing, filtering, and routing. SoftACD also integrates CTI functionality.

Environment and Technologies:
C/C++, Clear Case, OOAD, VC++, Windows 2000

Confidential,May 2004 – Oct 2005
Confidential,

Confidential, Role: Lead Engineer
Description:
This project requires redesign and re-coding of an existing module Traffic Analysis in 32-bit. Traffic analysis 32-bit application collects traffic data from the PBX and maintains the same. It defines report parameters and generates reports to extract significant information from raw traffic data also allows the user to manipulate the collected traffic data and thereby view the impact on the system resources (for example: trunks, processor, attendant consoles). This helps the users to modify the switch resources according to the changing needs.

Environment and Technologies:
Crystal Reports, MS Office, VC++, Clarify, N/W Management, C/C++, Clear Case, OOAD, Rational Rose

Confidential,March 2004 – May 2004
Confidential, Confidential, Role: Software Engineer

Call Tracking is the Optivity Telephony Manager’s call monitor and alarm program. Its graphs indicate trends and provide displays of unusual calls enabling you to adjust your equipment and services to maximize resources. Call Tracking monitors and displays information output from the Meridian 1, accumulates the data and displays the information in different formats in its graphical displays.

Environment and Technologies
C/C++, TELECOM

Confidential,Jan 2004- March 2004
Confidential, Confidential, Role: Software Engineer

This project involves redesigning and recoding the entire Optivity Telephony Manager (OTM) product suite of Nortel Networks in .NET framework.

Environment and Technologies:
MS SQL Server, Crystal Reports, MS Office, Visual Studio.NET, C#, XML, .NET Framework, TELECOM

Confidential,Nov 2002- Jan 2004
Confidential, Role: Software Engineer

Optivity Telephony Manager (OTM) is an application that provides single-point analysis, configuration, and management of Telephony networks using a Web browser or graphical user interface (GUI). OTM simplifies tasks such as usage monitoring and tracking, call usage reporting, workstation performance monitoring, inventory reporting, billing procedures, toll fraud detection, alarm notification and resolution, processor load monitoring, fault detection and monitoring, and changes in network configuration such as workstation relocation, addition, or deletion.

Environment and Technologies:
MS Access, Adobe Photoshop, Btrieve, VC++, ASP, IIS, JavaScript, C/C++, HTML, XML, TELECOM, VC++, ASP, BC, COM, Borland Pascal

Confidential,March 2002 – August 2002
Confidential, Role: Associate

Die Mobiliar is one of Switzerland\'s leading insurance companies. The scope of the project is to make enhancements to the existing system by analysis, development and testing of the components that contain reference to VN-KEY. POLI/ABMU is the module that makes final updates to the policy information of the customers.

Environment and Technologies:
DB2, DB2/400, IMS, VSAM, Cobol, CICS ,Insurance, COBOL, JCL, MVS 390, IMS DB/DC, DB2, CICS, XPE, AWI, TSO/ISPF

Confidential,Jan 2001- Jan 2002
Confidential, Role: Software Engineer

STS is a Service Partner, which provides its service in the vJungle OpenEx platform. VJungle is a website hosted by Indicus Pvt Ltd. STS keeps a track of the Sales Process for products of different companies.

Environment and Technologies:
IIS 5.0, MS-SQL 7.0, MTS (COM+), MS-XML, C++, JavaScript, VBScript, ASP, HTML, XML, SQL Scripts, Visual Studio 6.0, COM Enterprise Manager, SQL Enterprise Manager, SQL Query Analyzer, MS SQL Server, SQL Server 2000, VC++, Visual Interdev, ASP, IIS, JavaScript, VBScripts, C/C++, HTML, XML, COM/DCOM, MS Visual SourceSafe

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