OBJECTIVE:

Technical writing and business analysis, collaboration, and content management, often within the SharePoint space, as a team member or working manager.

PROFESSIONAL EXPERIENCE:

Confidential,Malvern, PA

Technical Writer / Business Analyst

• Provide SharePoint expertise and mentoring to CMS team, building and managing internal SharePoint sites.
• Build and maintain Confluence sites for team relating to operations procedures and documentation, external facing customer site, incident management, and software release knowledge transfer.
• Research, write, and maintain technical and user documentation and graphics for enterprise content management system (TeamSite/OpenText) on behalf of the development team, training team, operations and support teams, testing team, and customer/business representatives.
• Liaison and SME for communications and internal training team.

Confidential,Glen Mills, PA

Technical Writer / Business Analyst

• Produced online training, procedures, and user documentation for global audience. Performed audience analysis and requirements gathering with end - users and SMEs, and content management.
• Wrote wiki pages, webinar scripts, training documents, and slide presentations for end-users and global teams.
• Review and analysis of existing SharePoint sites and templates to drive adoption of capabilities. Provided means to drive adoption and to introduce best practices.
• Performed SharePoint troubleshooting and training for global teams. Provided SharePoint expertise as SME to Confidential Online Practice.

Confidential,Malvern, PA

SharePoint Confidential / Business Analyst

• SharePoint Administrator and Business Analyst for internal Endo Pharmaceuticals and external partner clients for SP2010 and 2013, supporting migration of acquired companies and their SP platforms, data, and users. Business analyst to Corporate Communications and Legal for senior stakeholder management and process development.
• Responsible for point solution development, security implementation, InfoPath form analysis and development, site owner and user education and training, wiki development, data backup and recovery, SP Governance, and content management.

Confidential,Wilmington, DE

SharePoint Confidential /Developer

• Site Owner/Admin and content manager for major chemical company.
• Developed internal sites and content, administrated security and architecture, provided site usage metrics, site provisioning, mentoring, internal training, and production of training documents and tip sheets and graphics.
• 24/7 support for communications releases and troubleshooting during global go-live of intranet. Acted as liaison with local and remote development teams, developing and performing QA and UAT test plans while performing testing.
• Development of InfoPath forms for legal workflow sites.
• Maintenance of internal intranet sites for parent company.
• Migration of legacy SP 2010 sites to SP 2013 using 3rd party tools.
• Tier II support for highly secured SharePoint information repository.

Confidential,Fort Washington, PA

Technical Writer and Trainer / SharePoint Business Analyst / Scrum Master

• SharePoint Business Analyst for Presentation Layer Team.
• Requirements elicitation and documentation, functional specification creation, user stories, user acceptance, QA test scripts, and training materials.
• Ran the Agile sprints for the SharePoint development team locally and off-shore, coordinating for an 11-hour time difference, primarily in Team Foundation Server.
• Performed requirements gathering and analysis for new sites, workflows, and migration. Wrote introductory presentations for new users, project kickoff and status presentations, end-user documentation in PowerPoint and SP wiki format.
• Developed UAT and QA test scripts from the analyzed interviews and research performed with senior stakeholders, ensuring traceability of requirements. Performed this testing for the 2013 release of the new platform, advising on usability of new features and new team and collaboration sites.
• Provided end-user support and trouble-shooting. Provided mentoring and lead class-based training at multiple office locations.
• Worked with administration team as a SP evangelist to drive user adoption, advising on user-adoption strategies.

Confidential,Kennett Square, PA

Technical Writer and Trainer /SharePoint Admin / Business Analyst

• Technical Writer and SharePoint Administrator/BA for energy trading team. Maintained the existing 2007 environment, while leading the requirements gathering, design, building, QA testing, and release of the 2010 custom SharePoint platform, providing new functionality and new team, collaboration, and wiki sites.
• Audience analysis, requirements, functional specification, user acceptance, and testing documents. Wrote self-paced and class-based training materials and lead class-based training at multiple office locations. Provided end-user support and trouble-shooting.
• Advised management in future SharePoint direction and lead the development of the SP2010 platform - developing functional specifications, wireframes, graphical mock-ups, while acting as a liaison to external development resources.
• Administration was performed in the context of corporate governance standards, including the on-boarding and off-boarding of personnel, site layout and design, use of web parts, creation of workflows, maintenance of lists and libraries and custom content, site security and permission sets, testing and selection of third party tools, custom code testing, coordination with supporting IT teams, liaison with external vendors, documenting requirements for new functionality, metric reporting, and liaison to senior leadership to implement their requests - all in a fast-paced and challenging environment.

Confidential,PA

Senior Technical Writer/SharePoint Administrator

• Designed and administered new SharePoint site for application support team.
• Wrote functional guides and user documentation for web-based financial software platform, to be used by financial advisors and operations staff. Mentored junior technical writing staff.
• Advised on software usability and acceptance testing.

Confidential, PA

Knowledge Manager / Collaboration Technology / SharePoint Administrator

• Provided leadership and mentoring in enterprise level knowledge management procedures and tools, for the purpose of identifying, recording, and distributing internal knowledge and expertise.
• Built and rolled out Enterprise Wiki and content management systems. Trained all internal users on wiki templates and wiki development methods and best practices.
• Performed analysis of collaboration tools and social networking technologies as the basis of the selection process for tools to be adopted by the enterprise’s technology units.
• Led the SharePoint 2003 team and the migration to and implementation of SharePoint 2010. Performed inventory of 1000+ site environment, working with point persons to identify 800 sites for archiving and 200 sites for migration into a re-architected 2010 environment. Evaluated and selected tools for migration and administration, created and presented education and governance materials, performed group and individual end user and admin training, managed site permissions, created workflows, surveys, and custom applications.
• Facilitated knowledge transfer via the implementation and adoption of knowledge management technologies such as social networking, internal wikis, enterprise search, and content management systems (CMS).
• Performed education and training, while researching the future directions of the enterprise’s knowledge management technologies.

Confidential,PA

Senior Technical Writer

• Researched, wrote, and edited architectural, procedural, informational documents for the System Administration, Security, and Risk Management groups. Performed requirement gathering, audience analysis, and knowledge elicitation from subject matter experts.
• Developed architecture overviews and system diagrams, process illustrations, and data-flow graphics.
• Performed research, design, and production of training materials for technical and non-technical staff related to new software implementations.

Confidential,Great Valley, PA

Senior Technical Writer - Confidential

• Wrote, edited, and harmonized Division Guidance documents, Division Directives, Enterprise level SOPs for System Life Cycle, Validation, and Planning, and Process Guides for the Information Services Compliance.
• Efforts required research, requirements gathering, and coordination of information with subject matter experts, oversight teams, and review committees.