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Technical Writer Resume

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Richmond, VA

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SUMMARY:

  • Highly competent Technical Writer
  • Extensive business process knowledge and IT experience.
  • Substantial Microsoft Office, Snagit, and SharePoint experience.
  • Excellent verbal and written communication skills.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Technical Writer

Responsibilities:

  • Interviewed knowledge holders to obtain information needed for documentation.
  • Wrote, edited and published company SOPs.
  • Maintained documents in SharePoint repository.
Confidential, Richmond, VA

Technical Writer

Responsibilities:

  • Responsible for the maintenance, management and delivery of technical information.
  • Responsible for developing client practices and procedures.
  • Worked with systems analysts and developers to write/edit program and system documentation, user manuals and training courses.
Confidential, Richmond, VA

Technical Writer

Responsibilities:

  • Created/updated policies and procedures for all lines of business using corporate template and style guide.
  • Gathered information from Subject Matter Experts and business managers to produce process documents.
  • Proofread, edited, and modified Word documents prior to their delivery to the customer.

Southern States (contract), Richmond, VA

Documentation Specialist

Responsibilities:

  • Wrote, edited, and executed test scripts.
  • Provided Merchandising and Product Support in JD Edwards EnterpriseOne environment.
  • Updated Item and Category change requests.
Confidential, Chester, VA

Technical Writer

Responsibilities:

  • Wrote and edited technical documents, primarily statements of work and proposals for outsourced services.
  • Conducted quality reviews of written material for projects including VA State Police Transformation and Service Center replacement.
  • Acquired subject knowledge by interviewing technology engineers, architects, and program/project managers and through review of technical specifications, vendor documentation, and contractual documents.
Confidential, Petersburg, VA

Technical Writer

Responsibilities:

  • Created and updated Engineering procedures and Work Instructions for all areas of business using corporate template.
  • Gathered information from Subject Matter Experts to produce Operation Manuals.
  • Proofread, edited, and modified all Word documents prior to their delivery to the customer.
Confidential, Richmond, VA

Technical Writer

Responsibilities:

  • Created and updated policies and procedures for all lines of business using corporate template and style guide.
  • Gathered information from Subject Matter Experts and business managers to produce process documents.
  • Proofread, edited, and modified all Word documents prior to their delivery to the customer.
  • QCed procedural documents before they were sent to Internal Auditor.
Confidential, Stafford, VA

Technical Writer

Responsibilities:

  • Technical Writer in support of the AN/MRC - 142C Radio Program for Marine Corps Systems Command (MCSC).
  • Developed a variety of documents following government specifications including: Fielding Plans, Stock Lists and Supply Instructions.
  • Tasks included reviewing, formatting, and developing acquisition documents, reviewing program office papers for consistency, providing input for presentations of findings and results to Government decision-making authorities, participating in and supporting technical exchange meetings and integrating documentation into SharePoint.
  • Reviewed and commented on Interactive Multimedia Instruction (IMI) storyboards for the AN/MRC-142C.
Confidential, Richmond, VA

Sr. Systems Specialist; Ad Operations

Responsibilities:

  • Drove weekly promotional testing of weekly circular, communicated results and helped merchants resolve offer and download issues.
  • Supported ad process by partnering with various IT Departments to resolve point-of-sale promotional issues.
  • Efforts resulted in greatly reduced calls received at Circuit City’s Help Line.
  • Trained and managed work of three Specialists and served as point of contact for all Service Center tickets, including all Promotion Manager emails and concerns.
Confidential

PeopleSoft Analyst

Responsibilities:

  • Supported Accounting and Procurement associates through management of e-mail, phone, and Service Center tickets and worked support tickets to resolution.
  • Subject Matter Expert for Item and Category Maintenance.
  • Performed Unit and Regression Testing when updating patches and bundles in the PeopleTools development environment. Wrote test scenarios for core processes in Test Director.
  • Created and updated PeopleSoft Technical Manuals.

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