Summary

Technical Writing and Instructing. Create high-quality printable and on-line documentation, help systems, and technical training courses (both preparation and delivery) for new and emerging technical products. Also create customized, ISO-compatible forms and SOPs. Solid background in telecommunications and some aviation. Consistently recognized for outstanding job performance via annual performance reviews (copies available upon request).

Technical Expertise

Strong experience in Microsoft Office 2003, Robohelp, and Adobe Framemaker, Acrobat, and Distiller, as well as Web Works, MKS Source Integrity, Documentum, Paint Shop Pro, and Dreamweaver.

Confidential, Moorestown, NJ 2003-2009
Principal Technical Writer
Created (from scratch) both printable and on-line documentation, as well as customer product training courses, for a sophisticated, GUI-based network management system that controls a major multiservice (T1, E1, DS3, E3, STM1, OC3, etc.) cross-connect network. Documentation includes installation, software operation, theory of operation, maintenance, troubleshooting, etc. Also created (from scratch) customer documentation and training packages for a data and voice bridging device.
Accomplishments

• Consistent delivery of all documents and all revisions thereof that exceed quality criteria, on time, and within budget.
• Consistently recognized for such performance on all annual reviews (copies available upon request).
• Researched and recommended to the company a shared review software utility. This feature eliminated the need for the document review committee meeting, which had been an inefficient, time- and cost-consuming process.
• Demonstrated ability to quickly master details for a new job. On one occasion, my superiors recognized my successful effort to finish a task for another writer who was on vacation when a deadline was pushed up.
• Due to superior performance with this task, my superiors and product manager requested my assignment to other projects.

pivotech systems, Piscataway, NJ 2001-2002
Contract Technical Writer
Create (from scratch) both printable and on-line documentation for a state-of-the-art data/voice solution that allows service providers (e.g., ISPs, LECs, etc.) to offer advanced services, such as firewall, VPN, PBX, etc. to their customers. Documentation includes installation (both service provider and end user), software operation (both service provider and end user), maintenance, troubleshooting, hardware practices, etc.
Accomplishments

• Completed all documentation, reviewed and approved, on time, and within budget.
• Independently created and maintained a documentation library that included 19 manuals and online customer help systems.
• Used MS Access to create a database to automate customized, ISO-compatible forms and SOPs.
• Served as the company\'s only writer, and as such, created the document style guide and all formatting conventions.

Confidential, Bridgewater, NJ 1999-2001
Contract Technical Writer
Create product and marketing documentation for a multi-service (e.g., POTS, DDS, ISDN, xDSL, T1, TDM, Ethernet, GR303, TR-08, Frame Relay, ATM, etc.) access system. Documentation includes installation, operation, maintenance, troubleshooting, marketing data sheets, etc. Also, preparation of customer and employee training packages.
Accomplishment

• Again, consistent delivery of all documents and all revisions thereof that exceed quality criteria, on time, and within budget. More than once, 11th-hour software changes required a substantial 11th-hour documentation effort to satisfy a daunting deadline.

Confidential, Berlin, NJ 1998-1999
Contract Technical Writer
Create for the FAA a complete training package that describes a sophisticated flight control system. This training material includes system overview, installation, operation, maintenance, troubleshooting, and complete hardware and software descriptions.
Accomplishment

• Delivered the training package that satisfied FAA quality criteria, on time, and within budget. Once, I traveled to FAA headquarters in Pomona, NJ to coordinate with subject matter experts (SMEs) to ensure implementation of document requirements.

Confidential, Bridgewater, NJ 1994-1998
Contract Technical Writer and Instructor
Create product and marketing documentation for various state-of-the-art multimedia access switches, each of which brings a wide range of services (e.g., voice, internet, video-on-demand, etc.) into the home or business via copper wire, coaxial cable and fiber optic media (Sonet OC3, OC12). This documentation includes installation, operation, maintenance, troubleshooting, marketing product overview, ordering guide, and training material. Also, preparation and presentation of customer training packages.
Accomplishments

• All documents delivered on time. On one occasion, I delivered the final documentation at 3am due to last second software changes that affected the customer interface.
• Prepared and presented a training package to technical employees of Korea Telecom with an interpreter.

Confidential, Cherry Hill, NJ 1988-1994
Senior Technical Writer
Develop and produce customer documentation for many local and wide area network products that handle data and voice over T1, E1, E2, and E3 services. Responsibilities include making a bookplan (cost estimate) as well as the responsibilities listed in the previous entry. Products for which I have created documentation include LAN Bridge/ Routers, WAN T1/E1 Switching Nodes, ISDN Terminal Adapters, UNIX-based Network Managers, and Communications Servers with E2 and E3 links. Also, preparation and presentation of customer training packages.
Accomplishments
· Consistent reputation for timely delivery of above standard documentation.

• Received letter of commendation from customer for product training.

Electrical Engineering