SUMMARY:

• Expert in establishing a publications process.
• Experienced and well - versed in Content Presentation and Content Marketing.
• Deep understanding of Communication Patterns Driving and those required.
• Experienced in Content Writing, Technical Writing, Technical Publications and Content Maintenance.
• Experienced in Expert in defining context to image ratio, Graphics designing, editing product wirings, interactive elements and labeling.
• Experience in handling and designing user documentation for iOS and Android mobile interfaces and applications.
• Expert in implementation of DDLC i.e. requirements analysis, design, development, review, publication and maintenance, in both agile & waterfall.
• Expert in online publication of user documentation (HTML Manuals) and HTML / DITA authoring, and transport XML files for translation.
• Hold in conducting market R&D, RCA and Regression to identify gaps and accumulate inputs.
• Expert in designing templates, style guides, user guides, training courses, catalogues, broachers, white papers, APIs, RFPs, SDDs, SOPs, KBAs, etc.
• Expert proof-reading and implementing a peer review process.
• Experience in designing proprietary content in collaboration with compliance teams.
• Engaging with the UX/UI teams to decide on the product/brand colors, documentation requirements and style guides.
• Expert in maintaining CMS like JIRA, WIKI, Confluence and SharePoint.
• Expert in creating, designing and maintaining product trainings for both external and internal audience (audio trainings, video trainings, materials).
• An expert in maintaining concise, courteous, transparent yet clear communications.
• Best Speaker, as they say, unanimously chosen at the technical summits and debates participated.

PROFESSIONAL EXPERIENCE:

Confidential

Data Optimizing Team

• Drafting technical content for their web-based digital marketing applications in the form of user manuals, data sheets, cover letters, etc.
• Keyword rich Web Content / Article Writing for application web pages.
• Meta Data Optimization: Optimizing/ drafting the content as keyword rich (On Page/Off Page Data Optimization)
• Competitor Analysis / Keyword Research Analysis / Image Optimization
• Creating blogs, posts, comments, initiating threads and promoting brand on internet.
• A part of social media optimization team promoting the brand in a knowledgeable manner.
• Socially active online with a solid understanding of social media and the dynamics of community interaction.

Confidential,New Freedom,PA

Technical Communications - Senior Technical Writer

• Dive deep through the diverse HVAC / Chiller product line of Confidential .
• Root cause analysis (RCA) and regression on documentation requirements, scope for process establishments and team improvements.
• Expertise in documenting user guides, technical data sheets, engineering guides, application data, service information and bulletins, etc.
• Initiate, implement, design and publish technical documents and publication materials posing product information which include info graphics, flow charts design, designing and editing wire diagrams of chiller hardware site plans, required to interpret field installations.
• Initiating publication strategies and content presentation techniques to transition traditional documentation to a new era guides.
• Handled maintenance of 10+ templates and style sheets private to Confidential .
• Exposed to diverse and unforeseen client requests and documentation requirements.
• Collaboration with Marketing, Engineering, Sales, and Support and Product teams in determining product information delivered.
• Well versed in working with the engineering environment, document revision systems, version controls, naming conventions, etc.
• Maintain transparent communications by not only understanding diverse communication patterns and individual behaviors but implement review trackers, presentations and status reports, those as needed to deliver notes and promote transparency.
• Interfacing with SME Architects to elicit and document technical user stories to communicate requirements.
• Collaborating with product owners, Agile Scrum development team and compliance teams to understand product vision, translate features into user backlog and understand the security, privacy, encryption and regulatory industry norms (ASHRA, ISO, FDA, etc.).
• Working individually with publishers to handle secure and accurate migration of documentations into desired outputs (PDFs or HTMLs).

Confidential,New Jersey

Technical Publications Lead - Product Management

• Establish and lead a publications process.
• Root cause analysis (RCA) and regression on documentation requirements, scope for process establishments and team improvements.
• Establish a learning management solution (LMS) and develop training courses, catalogues, etc., for internal communications and peer engagement.
• Establish a Peer review process and alternatives around easing peer performance in delivering feedback (Adobe Shared PDF Review).
• Expertise in documenting user guides, reference materials for developer’s portal, application configuration console and management console.
• Initiate, implement, design and publish technical documents and publication materials posing product information which include info graphics, flow charts design, designing of user-interface diagrams using hand-gesture motions, etc., required to interpret iOS & Android mobile applications.
• Initiating and implementing publication strategies in 'Product Management' Vision with SDLC and DDLC running in parallel.
• Design style sheets (CSS), style guides and templates in line with the branding guidelines.
• Exposed to diverse and unforeseen client requests and documentation requirements such as Release Reference Sheet, Feature References, Customer Notifications, Client Welcome letter, Quick Reference Guides, etc.
• Collaboration with Marketing, Engineering, Sales, and Support and Product teams in determining product information delivered.
• Active participant of Quality Testing (QA test cases) of Products and write user stories in JIRA as defined by product manager.
• Maintain transparent communications by not only understanding diverse communication patterns and individual behaviors but implement review trackers, presentations and status reports, those as needed to deliver notes and promote transparency.
• Interfacing with SOA Architects to elicit and document technical user stories to communicate SOA non-functional requirements.
• Collaborating with product owners, Agile Scrum development team and compliance teams to understand product vision, translate features into user backlog and understand the security, privacy, encryption and regulatory industry norms.

Confidential

Sr. Writer for Customer / Business Documentation

• Establish a documentation process - A major role in shaping out the first documentation for FAI from the scratch.
• Producing technical specification guides, technical reference Guides, API reference Guides, Installation and Configuration Guides.
• Part of strategic communications team, efforts and contributions in strategy presentations and market analysis.
• Drafting technical user manuals for FAI products that are web-based tools and applications.
• Mapped services in Visio and designed network architectures in collaboration with the R&D and design/UX teams - utility of info graphics.
• Responsible in laying a new path in letting the organization feel the need for documentation with business analysis and presentations.
• Successfully battled a challenge in simplifying and explaining technical ailments in laymen’s perspective.
• Novel requirements with crisp deadlines had polished my skills at a faster pace
• Increased the ability to survive under extreme pressure of meeting deadlines.
• Improved inclination towards practicing any new subject or product requirement with an ease.
• Documentations discovered, proposed, innovated and designed include: User Manuals, Cheat Sheets (QCS), Troubleshoot Sheet Sheets (TSS), etc.
• Used CSS/HTLM to create SOP templates and procedures in Service Now and write user stories in Rally and JIRA as defined by product manager.

Confidential

Technical Writer - Product Documentation

• Responsible in handling LIVE documentation projects.
• Collaboration with Marketing, Engineering, Sales, Support and Product.
• Quality Testing of Physical Networking Products.
• Exposure to media files editing and design like SnagIT, PhotoShop, etc.
• Drafting the technical content and networking concepts of the product in laymen perspectives.
• Ensure that the designed product documentation delivered 100% accurate information on product infrastructure and its back-haul.
• Expertise in creating online help files (HTML documentations) using Web Works Publisher Pro.
• Interactions with project clients and onshore teams to negotiate on the product requirements and design end-user materials.
• Active participation in the network testing of various Proxim products like Access Points and Multi- Point Networks enabled me with a good hold on networking and Linux interfaces.
• Exposure in diverse requirements accumulation by utilizing acquisition techniques from software, hardware, quality assurance, marketing and customer support teams.
• Collaborate with Compliance teams (CMS/ISO/ 508/ Safety & Regulatory Country Norms/security standards and policies) to revise documentation as needed.
• Creating various technical documents for Proxim’s networking products: User Guides/ Antenna Guides/ Software Reference Manuals/ Hardware Spec Guides/ Quick Installation Guides/ etc.
• Utilized SharePoint for documentation management and reviews.
• Pursued Bachelors in Technology (BTECH) in Information Technology at JNTU (Jawaharlal Technological University).
• Unanimously elected as the “Best Speaker” at Tech-Talk fest conducted by FAI, a part of Rewards and Recognitions Program, for presenting a paper on Enhancing End User Experience by Technical Documentation.
• Presented a paper titled “BIOMETRICS” at “YUKTI” a national level technical symposium conducted by the COMPUTER SCIENCE department of Mahatma Gandhi Institute of Engineering Technology.
• Was an active member of the “Women in Engineering” chapter of IEEE.
• An indispensable part of the team organizing Spirals 2007 JNTU's literary fest which was one of the best in the city bringing in an audience of more than 4000 - Event Management, if you call it.
• Always an active participant of debate and elocution competitions.