SUMMARY:

Technical Writer focused on software development management, Confidential compliance, and process workflow. Project Management experience and Certified ScrumMaster (CSM)

SPECIALTIES:

Business Process Workflow and Design, Product Management and Deployment of Systems, Documentation of Software and Hardware, Confidential Compliance SAQ - D Writer and Auditor. Conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.

TECHNICAL SKILLS:

Applications: Atlassian Jira Administrator, NGINX, Okta, Eureka, JSON RESTful, Kafka, Postgres, Voltdb, Kubernetes, AS-400, SaaS, PaaS, SCCM, SCOM, Title 31, NRT, LMS, MGT, NSB, TiTo, IGT, ACSC, Documentum, Citrix, VMWare, RainMaker, Clarity, CA, Symantec, Office Suite Expert, SharePoint Administrator, Service Now.

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential

Responsibilities:

• While on contract to Confidential I developed the Confidential documentation needed for the upcoming EU regulation deadline.

Project Manager

Confidential

Responsibilities:

• Project Manager over 8 developers for a startup in the prepaid credit card and wearable space.
• Created and maintained Confidential documentation for 2018.
• Created API documentation and ran quality assurance on new releases.
• JIRA administrator using Kanban and Scrum.

Technical Writer

Confidential

Responsibilities:

• While on contract to Confidential I designed over 150 Standard Operating Procedure (SOP) documents for the Confidential Warehouse Deals associates to use.
• Mapped all documents for use in our web-based application.
• Maintained documentation to keep warehouse ISO compliant.

Technical Writer

Confidential

Responsibilities:

• While on contract to Confidential I developed all required Confidential - Confidential documentation needed for Confidential certification in AWS in 1-month on a 3-month contract.
• Designed a new SharePoint-OneNote Site/Repository for all technical documentation.
• Created and designed new templates during my free time.

Product Manager

Confidential

Responsibilities:

• Created documentation for the installation and upgrade of our Confidential player tracking application tables.
• Worked in Jenkins, Kubernetes, NGINX and other Microservices on the Linux platform.
• Created cut sheets for the new product line coming out in 2017.
• Attended weekly sprint revues using the Agile methodology and installed updated bi-weekly builds in our UAT environment.
• Worked in JIRA and Atlassian keeping management up to speed.

Business Analyst

Confidential

Responsibilities:

• Business Analyst within the Confidential Vertical handling all second level calls relating to Title 31, MGT, NRT, CRM and ACSC/CMS.
• Managed Pick the Pro project and documented all aspects of the SharePoint library.
• Installed new NRT ATM's at all outlying properties handling regulators and timelines.
• Traveled over 30% of my time doing upgrades for Title 31 and MGT and have valid gaming cards in Nevada, Iowa, Kansas, and Louisiana.
• Assisted with the new POS chip card reader roll out for Confidential compliance while documenting the process.

Business Analyst

Confidential

Responsibilities:

• While on contract to Confidential I was the project manager for the Confidential Hospitality Room Up-Sell product that boosted revenue 1 million in the first year.
• I created multiple Business Requirement documents for new product installations and completed the RFP to decide between new EDW vendors.
• Developed and managed project plans while providing status updates to management.

Technical Writer

Confidential

Responsibilities:

• Technical writer for Confidential involved with new process governance and business requirement design.
• Worked directly with programmers to document Android and iOS gaming development.
• Liaison between the business and IT, I bridged the gap for creation of our product documentation.

Business Analyst

Confidential

Responsibilities:

• I pushed forward the effort of creating and distributing two hundred thousand, member cards and packs.
• In charge of creating and updating the product codes for new plans and services.
• I was key in updating all documents from Word 97 to Word 2003/PDF for our Clarity online document system implementation.

Business Analyst

Confidential

Responsibilities:

• Starting my computer career as a Computer Technician Installed various operating systems on multiple stations simultaneously using hard drive cloning and imaging software.
• I took break/fix calls and helped everyone, including the CEO as necessary.
• I provided multiple levels of training and support for customer’s onsite, over the phone and via remote internet connections.
• I was then promoted to Systems Analyst where I became certified in Citrix and worked supporting the Windows Server 2003-2012 environment.
• Next I was asked to move to the Project Management team as a Business Analyst/PM for Confidential Resorts where I managed development and integration projects through all phases of the software life cycle - analysis, design, development, testing, implementation and post-production support.
• I implemented the new bank counting system that enabled us to eliminate 34 Confidential associates for a cost savings of 1.2 million dollars annually.
• I was a signer for Confidential submission to the Confidential Control Board and worked on Gap Analysis and planning for MICS, SOX and Confidential reporting requirements.