SUMMARY:

Over 10 years of experience as a Technical Communicator mostly with the U.S. Department of Energy, National Nuclear Security Site and other regulatory environments (i.e., Confidential, FDA, and NRC). Assertive approach to fact - finding, collaborating, and interfacing with customers and subject matter experts. Excellent writing, editing, proofreading, and time management skills. Highly motivated, independent worker and team player, detail oriented.

TECHNICAL SKILLS:

Microsoft Office Suite (Word, Excel, PowerPoint, Project, Publisher, Visio), SharePoint; Adobe Frame Maker, RoboHelp, AcrobatPro, Photoshop; HTML/XML, Camtasia, Screenshot apps; Outlook, Lotus Notes, PC/Mac OS, 60 wpm typing. Writing/manual style proficiency: APA, CMS, GPO.

PROFESSIONAL EXPERIENCE:

IT Technical Writer

Confidential, Miami, FL

Responsibilities:

• Research and create user guide/help manual using help authoring tool (RoboHelp) for in-house, custom supplement manufacturing software application (Manu force).
• Document processes from ground up for all user perspectives.
• Work with software developers to document/troubleshoot Manu force Help Desk.

Technical Writer

Confidential

Responsibilities:

• Executed electronic change requests using custom Customer Service content management tools; research, analyze, and review client requirements, documentation, and communications needs.
• Analyzed incoming client change order requests, consulted with client team on proposed impact and change requirements.
• Implemented updates based on Service Level Agreements.
• Utilized multiple custom, industry specific customer service content management tools to implement client requests.

Contract Technical Editor/Writer

Confidential, Davie, FL

Responsibilities:

• In support of Pharmaceutical Technologies, ensured compliance with the FDA current Good Documentation/Manufacturing Practices ( Confidential .
• Updated Bottle Consolidation project procedures; edited and
• Formatted pharmaceutical packaging processes. Generated and submitted weekly progress reports to Project Manager.
• Performed quality assurance duties as assigned (e.g., proofread analytical results, created batch control spreadsheets).

Contract Technical Editor/Writer,

Confidential, Miramar, FL

Responsibilities:

• In support of Technical Publications, ensured the quarterly development of Confidential regulatory manuals.
• Provided required information for technical manuals and documents by ensuring accurate content, format, spelling, punctuation, and grammar. Incorporated subject matter experts’ (SMEs) change requests via open-ticket request system; ensured revision cycle milestones and deadlines were met.
• Interfaced with engineering, operations, and maintenance personnel. Edited,
• Formatted, and proofread regulatory documents; compiled and distributed time sensitive publications to remote personnel via SharePoint.
• Maintained file architecture/version control.

Contract Technical Editor/Writer

Confidential, Las Vegas, NV

Responsibilities:

• In support of Navarro-Intera environmental clean-up and remediation, responsibilities included interviewing SMEs, writing, editing, proofreading, collating, and publishing technical documents, policies/procedures, abstracts, and white papers.

Contract Technical Writer

Confidential, Las Vegas, NV

Responsibilities:

• In support of subcontractor ( Confidential, generated and/or recreated corrupt knowledgebase articles for transfer to remedy knowledgebase system.
• Collaborated/authored newsletter, "The Work Around." Performed interviews and fact-finding with SMEs; designed/populated/newsletter.

Contract Regulatory Document Developer

Confidential, Aiken, SC

Responsibilities:

• In support of the Savannah River Remediation project, revised, formatted, and proofread regulatory presentations/documents (e.g., Comprehensive Environmental Response, Compensation, and Liability Act).
• Comment/resolution scribe for Confidential, Confidential, and Confidential & Environmental Control.

Technical Editor/Writer

Confidential, Las Vegas, NV

Responsibilities:

• In support of Stoller-Navarro Joint Venture environmental Confidential clean-up, responsibilities included editing, writing, organizing, and publishing complex documents, procedures, and presentations for grammar, clarity, and consistency.
• Using internal style guides, CMS and GPO; provided writing, editing, and proofreading support to authors, scientific SMEs, and managers. Revised/rewrote for proper grammar, styles; cross-checked, verified, updated references; ensured graphic/image consistency.
• Coordinated with management, authors, SMEs, and desktop publishers to adhere to tight deliverable schedules simultaneous to high-quality publication production.
• Utilized SharePoint to format code, link, and publish broadcasts/articles.
• Volunteered for Process Improvement and Emergency Response Teams; appointed acting supervisor.

Technical Writer

Confidential, Mercury, NV

Responsibilities:

• In support of the Confidential management and operating contractor, interviewed SMEs, planned, wrote, edited, and proofed complex technical documents/procedures/templates for style, grammar, and format.
• Formatted text, designed/inserted flowcharts and graphics; ensured content logic, organization, and consistency.