RELEVANT EXPERIENCE:

• Over 7 years of Technical Writing experience and 2 years of Project Management experience
• Results-oriented person with excellent planning and communication skills
• Creative self-starter with great analytical, organizational, and people skills
• Top performer motivated by challenge

Information Design: Planning, Research, Organization, Audience Analysis, Requirements Analysis, System Analysis, Editing, and Interviewing
Project Management: Coordinating, Planning, Scheduling, Reporting, Estimating, Monitoring, and Time Management
Analysis: Data Flow Diagrams, Architectural Diagrams, Process Flow Charts, Class Diagrams, and Object Diagrams

SKILLS SUMMARY:
Writing Tools: MS Word, FrameMaker, Adobe Acrobat, PDF
Web Authoring Tools: HTML, DreamWeaver, FrontPage
Graphics Tools: Visio, Paint Shop Pro, Snagit, FullShot 
Programming Knowledge: JAVA
Project Management Tools: MS Excel, MS PowerPoint, MS Project, SharePoint, Wiki
Methodologies: Object Oriented Design, UML, Information Mapping

EDUCATION:
Bachelor of Science, Communication Arts,
Took many courses in Electrical Engineering and Computer Science

PROFESSIONAL EXPERIENCE:

Senior Technical Writer, Confidential, Atlanta, GA, January 2010 to March 2010
Responsibilities:

• Wrote Rolodex Site Content Management User Guide using Word
• Edited and rewrote Rubbermaid Medical Site Content Management User Manual using Word
• Produced Issues, Fixes, and Best Practices document for Platform in .NET environment
• Created Platform Architecture E-commerce and Data Flow Visio diagrams
• Took highly technical meeting minutes, summarized minutes, and organized minutes using SharePoint
• Developed Cutover Plan using Word and Excel

Technical Writer/ Project Manager, Confidential, Atlanta, GA, October 2009 to December 2009
Responsibilities:

• Edited and rewrote Operation Guides while using Word and Snagit
• Updated Administration manuals while using Word and Snagit
• Managed different projects by leading individuals from various departments
• Produced project plans, time estimates, tracking tables, and project status reports

TECHNICAL WRITER, Confidential, Atlanta, GA, June 2009 to September 2009
Responsibilities:

• Created Disaster Recovery Plan
• Composed Disaster Recovery Test Plan
• Wrote On boarding, Off boarding, and Transfer procedures
• Produced Firewall Configuration and Hardening procedures
• Developed Router Configuration and Hardening procedures
• Designed Switch Configuration and Hardening procedures
• Used Word, Visio, and SharePoint

Technical Writer/ Project Manager, Confidential, Atlanta, GA, May 2008 to May 2009
Responsibilities:

• Wrote Operation Guides while using Word and Snagit
• Created Administration manuals while using Word and Snagit
• Managed different projects by leading individuals from various departments
• Produced project plans, time estimates, tracking tables, and project status reports

Senior Technical Writer, Confidential, Atlanta, GA, November 2007 to May 2008
Responsibilities:

• Produced architectural descriptions of about 60 Java applications
• Organized documentation using Wiki
• Designed about 20 system models and schematic diagrams using Visio
• Created Disaster Recovery Plan using Word and Visio
• Composed WebLogic Clusters Guide using Word and Visio
• Edited and rewrote major parts of WebLogic Clusters Troubleshooting Guide
• Supported Technology Overview PowerPoint presentation
• Produced project plans, time estimates, tracking tables, and project status reports

Senior Technical Writer, Confidential, Atlanta, GA, May 2007 to October 2007
Responsibilities:

• Headed effort to create design process standard by interviewing architects, producing Visio diagrams, and conducting recurring meetings
• Designed style guide for entire Information Technology organization
• Produced users’ guides, templates, style sheets, and process flows using Visio, Word, Excel, SnagIt, and SharePoint
• Delivered technical presentations, project plans, tracking tables, project status reports, and time estimates
• Created technical requirements template and used template to complete document for JAVA based Telephony system in Oracle environment

Senior Technical Writer/Project Manager, Confidential, Redwood City, CA, March 2006 to April 2007
Responsibilities:

• Developed system design specifications for suite of wireless applications in J2EE environment while using Word and Visio
• Developed architecture design documents using FrameMaker, Visio, and UML
• Took highly technical meeting minutes, created summaries of minutes, and organized minutes using SharePoint
• Created templates, process diagrams, workflows, and dependency models using Word and Visio
• Managed multiple projects by leading teams from various departments working under dynamic environments in different cities
• Produced technical PowerPoint presentations, project plans, tracking tables, time estimates, and project status reports

Senior Technical Writer, Confidential, Atlanta, GA, April 2005 to February 2006
Responsibilities:

• Created firewall deployment guides for simple networks, high availability networks, wireless protection networks, and VPN tunnel networks. Used Word, PDF, HTML, and FrontPage
• Produced white papers about Managing Assets with Unknown Security Risks, SCADA Systems Protection Coverage, and Event Archiver Data Extraction
• Edited and rewrote SiteProtector Vision document and Intrusion Prevention PowerPoint presentation
• Created Frequently Asked Questions for Bonaire system
• Produced SOX compliant change management process documentation
• Designed Web-based document repository file structure using SharePoint
• Composed Request Tracking Tool User Manual for Visual Basic based application in ORACLE environment. Used FrameMaker

Senior Technical Writer/ Project Manager, Confidential, Culpepper, VA, May 2003 to January 2005
Responsibilities:

• Created operational procedures for Run-book, test scripts, and test plans for networking and Telecommunications’ applications in Data Center
• Used MS Excel, MS PowerPoint, and MS Word
• Developed installation guides, architecture and system design specifications for networking applications in UNIX and C environments. Used DreamWeaver and MS Word
• Performed planning, reporting, time estimates, tracking, and coordination of projects of various sizes. Used Word and Visio. Also, conducted training sessions

Senior Technical Writer, Confidential., Atlanta, GA, September 2001 to April 2003 
Responsibilities:

• Designed installation, configuration, operation, and branding guides; release notes and data dictionary for J2EE compliant financial applications
• Used Word, Visio, PowerPoint, MS Project, and Excel
• Wrote Word macros using Visual Basic
• Composed developer’s guide for J2EE compliant financial application
• Wrote design specifications for Financial Framework System using UML modeling and Visio
• Produced Sequence, Object, and Class diagrams

Lead Technical Writer/ Business Analyst, Confidential, Atlanta, GA, June 2000 to September 2001
Responsibilities:

• Created specifications for Reports module from Java code
• Developed requirements and design specifications for Java based financial applications
• Used Word, Visio, and Rational Rose and UML
• Produced training guides using FrameMaker to allow customers to create complex E-Commerce Web Sites