SUMMARY:

• Versatile Technical Writer and Analyst with experience in pharmaceutical, healthcare, Medicaid, finance, telecommunications, engineering, insurance call centers, and hospital systems.
• Areas of expertise include requirements gathering, systems analysis, technical writing, user guides, requirements, content management, software testing and training.
• Previous software development experience.
• Effective communicator that can manage multiple projects, meet all deadlines, plan and participate in meetings with stakeholders, development teams and subject matter experts.

TECHNICAL SKILLS:

Software: MS Word, Visio, Microsoft Team Foundation Server (TFS), EXCEL, PowerPoint, Adobe Acrobat, EPIC (XML), RoboHELP, SnagIt, Information Mapping, Content Management Systems, Lotus Notes, RightNow, Life Library, SAP, Outlook

Databases/: SharePoint, Oracle, SQL, Bugzilla, E - Room, Document and Software Management, Clarity

Platforms: Clear Case Management System, Salesforce

Methodologies and Models: Jira, Agile

PROFESSIONAL EXPERIENCE:

Confidential, Hamilton, NJ

Consultant/Senior Technical Writer

Responsibilities:

• Wrote the Concept of Operations, User Training Guide and, requirements for 3 new online applications that were used to develop the Integrated Eligibility System for Medicaid of NJ. The project involved automation of the paper application process for the NJ FamilyCare Integrated Eligibility System which, also included Presumptive Eligibility and the Aged, Blind and Disabled ABD population. The new online processes facilitated the Medicaid application process.
• Gathered and maintained project documentation artifacts, including detailed user requirements documents, flowcharts, diagrams, use cases, system documentation artifacts for compliance with the CMS Centers for the Medicare and Medicaid Services Eligibility and Enrollment Checklist.
• Attended weekly stakeholder meetings to discuss modifications, legal impacts and explore potential solutions with the development team. Wrote Jira Issues to support these modifications and produced workgroup meeting notes for the team. Generated issues reports in Jira. Development was conducted in the Salesforce Government Cloud environment.

Confidential, S pring House, PA

Consultant/Technical Writer and Business Analyst

Responsibilities:

• Actively participated on a Scrum Team following all facets of the Agile Delivery Process. Reported daily progress on user stories, application testing and UI documentation.
• Wrote UI Improvement user stories and logged bugs found during testing. They were housed on the Microsoft Team Foundation Server (TFS).
• Conducted analysis of Discovery Sciences (DS) planning application in SharePoint used to set up and create research studies. Wrote documentation and participated in smoke testing after releases.
• Wrote a functional specification for Study Planning Software PDMS (Pharmaceutical Development & Manufacturing Sciences) used to track pharmaceutical development and expenses.

Confidential, Ft. Washington, PA

Consultant/Senior Technical Writer

Responsibilities:

• Worked with Knowledge Management and was responsible for documenting and implementing the review process used to write SOPs for the Group Insurance division.
• Converted requirements into SOPs that were used by the training staff to train the Call Center, Customer Relations and Offshore personnel.
• Created Process flow diagrams using Visio and wrote Requirement Documents for enhancements of existing products.
• Met with stakeholders in the Group Insurance and Disability Claims division to analyze the business need and discuss process changes. Set up meetings with SMEs to gather requirements, conduct project reviews and track progress.

Confidential, Naples, Fl

Consultant/Senior Technical Writer

Responsibilities:

• Met with subject matter experts to gather requirements and wrote a systems requirement document about hospital admitting/discharging applications for the development team.
• Analyzed programs to determine the system functions and data structures for the front and back end applications of this system.
• The requirement included all aspects of hospital patient care such as, system configurations, admissions and registration, discharge functions, patient billing, medical records, charts, order entry and dietary, MDR, physician assignments, reporting, etc. Requirements were stored in SharePoint.

Confidential, Dresher, Pa

Consultant/Senior Technical Writer

Responsibilities:

• Wrote enhancements for a health insurance medical claims processing system. This system encompassed all aspects of healthcare claims such as Benefits, Provider, Customer Administration, Utilization ICD-10, EDI, Billing, Authorizations, Taxonomy, Subrogation, Reporting, etc.
• Conducted needs analysis and wrote project plans. Responsible for analysis and testing of the application.
• Designed an intranet website to store all the training and systems documents.

Confidential, Whippany, NJ

Senior Information Developer/Senior Technical Writer

Responsibilities:

• Accountable for researching and writing training, installation, OA&M, and system maintenance documents for the CDMA Wireless organization using EPIC/XML and FrameMaker/SGML software and, designed an online help system using RoboHELP. Responsible for schematics and hardware graphical formats used in the documents. Processed change requests that were issued by the development team. Organized and conducted reviews with the appropriate subject matter experts and traveled to the installation test sites. Followed ISO 9001 QMS project development standards to support change management.
• Met all deadlines for FOA installation and hardware testing. Wrote installation and site prep documents for RRH Remote Radio Head and the d2U Distributed Base Station hardware for Japanese customers.
• Designed prototype for the Remote Maintenance Tool (RMT) using RoboHELP HTML development software. Subsequently, developed the new system used by the RMT software development team in conjunction with the interactive RMT test application. This product was globally distributed.
• Ensured the implementation and software integration went as smoothly as possible. Provided support and assistance for the RMT test application and, wrote test plans for the developers.
• The RMT project was sent to China. Continued to support the project from the U.S. Attended weekly meetings and interfaced with the international development and product management teams. Planned and hosted meetings with subject matter experts to discuss new features.

Confidential, Morristown, NJ

Consultant - Business Systems Analyst

Responsibilities:

• Developed requirements for an on-line ad hoc reporting system. Duties included systems analysis, data analysis, data modeling and user interface.
• Wrote use cases, system flows and requirements which were distributed to various user groups.
• Designed tracking process to maintain close observation of system processing time.
• Created PowerPoint presentations for managers and developers, which were used for requirement reviews.
• Wrote, compiled and edited a high level design manual.