SUMMARY:

• Over 10 years creating technical documentation using Microsoft Office, Adobe Technical Communications Suite, Frame Maker and RoboHelp
• Created API documentation for Web Services development
• Experienced with full SDLC life - cycle (agile and waterfall)
• Knowledge of Securities, Loans and Derivatives Products
• Familiarity with Single Source publishing using XML and DITA
• Experienced in Regulatory Compliance in the global marketplace.
• Skilled at defining processes, SOPs, and work instructions.
• Prepared Disaster Recovery Plan, Run books and Business Continuity Planning
• Excellent verbal and written communication skills

TECHNICAL SKILLS:

Writing/Layout Tools: Microsoft Office Professional 97 - 2013, Adobe Frame Maker, RoboHelp

Document Management: Confluence; SharePoint

Source Control: GIT, SCCS, SVN

Operating Systems: Windows; IBM OS/390, DOS, UNIX, Linux

Database: Microsoft SQL Server, Oracle 11g, Sybase, DB2, Cloudera Apache HIVE

Graphics: Adobe Photoshop, Microsoft Visio, SnagIt

Cloud Computing: Amazon S3

Development Environment: C#, .NET, JavaScript and T-SQL; Web Services; API s (RPC SOAP; REST; OpenAPI Specification /Swagger)

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Senior Technical Writer

Responsibilities:

• Created SDLC technical documentation for re-engineering of Capital Markets Trading applications.
• Managed SDLC documentation projects and Wikipedia knowledge sharing sites for 5 separate development projects.
• Updated Confidential SDLC templates for ease of use.
• Supported re-engineering of entire trading platform to new modular workflow and orchestration framework; Apache Camel, Spring.

Confidential, New York, NY

Senior Technical Writer

Responsibilities:

• Created SDLC technical documentation for compliance AML big data behavioral modeling in a Cloudera HIVE Apache Spark HDFS big data environment.

Confidential, New York, NY

Senior Technical Writer

Responsibilities:

• Created SDLC technical documentation for Asset & Liability Management (ALM) IT work stream.
• Worked with Treasury, Finance and IT to document all aspects of IHC for U.S. Liquidity reporting (U.S. LCR, Collateral Management, Stress testing, QRM, ILM and 5G submission) for all entities within combined U.S. Operations.
• Documented operational procedures related to Production Go Live of Liquidity Reporting Platform (User Access Control; IT Security Procedures; Change Management; Patch Management).
• Developed user-facing guidance for first-time users of balance sheet reporting platform.

Confidential, New York, NY

Senior Technical Writer

Responsibilities:

• Created and updated all IT policy and procedures documentation to comply with FFIEC banking guidelines.
• Documented IT operational procedures including Event management, Incident management and Vulnerability management to address audit findings.
• Clarified English in procedures documents that were translated from Japanese.

Confidential, New York, NY

Senior Technical Writer

Responsibilities:

• Created SDLC technical design documentation for Confidential .
• Documented IT Landscape for all banking products including end-to-end design and integration of AML components.
• Made process improvements in documentation lifecycle.
• Documented the following AML / Legal / Compliance systems: Know Your Customer (KYC), NICE Actimize, PEGA Payment screening and PEGA Customer Sanctions as well as compliance processes such as FinCEN 314A.
• Created and administered SharePoint site for North American IT Department.
• Provided documentation services for Infrastructure, Applications Support, Development, IT Security, Database Group and Desktop Services.

Confidential, New York, NY

Senior Technical Communicator

Responsibilities:

• Created technical design documentation for Confidential ’s services in SOA.
• Documented the integration of external functionality using web services.
• Documented data-use cases and data usage patterns for a Data Virtualization Layer (DVL) repository for Enterprise Architecture group.
• Created Service Oriented Architecture (SOA) Guide for Service and Application developers for Confidential ’s Service Platform (MSP).
• Implemented Swagger UI for API documentation improvements to endpoint descriptions.
• Created Best Practices documentation for enterprise-wide data access utilizing DVL, Greenplum Data Appliance (DCA) and Pentaho reporting tools.
• Assisted EA Group in paradigm shift to “data by reference” as a Confidential ’s foundational strategy.
• Red Hat Enterprise MRG messaging; Google Protocol Buffers; Virgo OSGi server; AMPQ.

Confidential, New York, NY

Senior Technical Communicator

Responsibilities:

• Created Regulatory Compliance documentation and web site for auditors of Medidata software.
• Oversaw and mentored colleagues in creating design specifications.
• Administered Xerox Electronic Data Management system (EDMS) for all R&D documents.
• Wrote DR detailed procedures for Re-routing to DR Servers; Restoring, Testing with Site Unavailable and Moving Back from DR to live site.
• Documented SOAP XML APIs for collection and retrieval of Clinical Trials data.
• Managed documentation projects from start to finish including gather information, planning, writing, and review.
• Working knowledge of XML editing and Adobe FrameMaker.
• Provided content curation for Google sites Medidata Knowledgebase.

Confidential, New York, NY

Senior Technical Writer

Responsibilities:

• Updated existing Disaster Recovery documentation to respond to Critical-1 disaster scenarios (Katrina)
• Created BCP Disaster Recovery technical documentation and Run books for all Confidential Critical-1 applications.
• Created DR test plans. This included updating all architecture diagrams, and infrastructure dependency descriptions for testing of disaster recovery scenarios.
• NOTE: The focus of all deliverables was to provide useful, easy to find, clear instructions specific to recovering critical systems based upon Recover Time Objectives (RTO) and Recovery Point Objectives (RPO) per the bank’s standard procedures. Involved in full testing of all scenarios including entering building with no lights or telephone services.