SUMMARY:

• Meticulous, accomplished Technical Writer/Editor with comprehensive experience in writing, editing, and proofreading healthcare related and hardware/software documents.
• Skilled in print and online editing; technically proficient in PhotoShop, HTML, OneNote, Adobe Acrobat, Acrobat DC, Adobe Photoshop, Adobe Creative Cloud, HyperSnap, XML, RoboHelp, DITA, Notepad++, SharePoint (Content Management System), Wiki, MediaWiki, HP Quality Center, EM7, WASP, JIRA, Confluence, MS Office Suite (Excel, Word, PowerPoint, Access), Confidential, TCP/IP, LAN/WAN, Oracle, UNIX, SAS, C++, Network File Sharing/Migration, Visio, and additional software/hardware applications.

OBJECTIVE:

Obtain employment in the area of technical writing and/or information systems where my skills can be used and expounded upon.

EXPERIENCE:

Confidential, Durham, NC

Senior IT Technical Writer

Authoring Tools: Conga and Knowledge

Responsibilities:

• Work with agile/scrum development team participating in daily scrums
• Design and publish articles (e.g., HTML - based) for a Salesforce.com CRM and customize applications (Conga/Knowledge) for business clients
• Track change tickets using JIRA and delegate development tasks to the appropriate personnel
• Research, design, write, illustrate, and edit all technical documentation
• Familiar with Microsoft Office tools, SnagIt, HTML, SharePoint, Visio, JIRA

Confidential, Durham, NC

Senior Technical Writer / Web Specialist

Authoring Tools: Notepad++, Confluence, Percussion

Responsibilities:

• Worked with team members using Agile Scrum processes to manage and demonstrate product functionality
• Wrote and edited NTP web content
• Developed/enhanced HTML templates to support new functionality
• Applied custom layouts/page designs to existing HTML mark-up
• Created static web pages to match existing page designs for consistency
• Ensured website was 508 Compliant
• Efficiency in online researching and documenting sources with excellent analytical skills
• Excellent communication and interpersonal skills
• Published written web pages
• Contributed to various projects using great attention to detail

Confidential, Durham, NC

Technical Writer / Quality Auditor

Authoring Tools: DITA, Oxygen, LiveLink

Responsibilities:

• Weekly meetings
• Assured compliance to all applicable documents and data control standards
• Created and edited user manuals, instruction guides, and service documentation for customers
• Edited instructions and labels using MS Word and Bartender

Confidential, Charlotte, NC

Sr. Technical Writer / Documentation Specialist

Authoring Tools: Confluence, OneNote, Adobe Photoshop, Adobe Creative Cloud

Responsibilities:

• Weekly Scrum meetings
• Corrected and addressed issues identified during project
• Tracked and logged issues in JIRA
• Created content in Word and Confluence
• Published content written in XML, HTML, online help, and other formats
• Interviewed subject matter experts for relevant technical input
• Edited, formatted, and proofread documentation

Confidential, Raleigh, NC

Technical Writer

Authoring Tools: Oxygen XML, DITA, OneNote

Responsibilities:

• Weekly Scrum meetings
• Corrected and addressed issues identified during project
• Created content in DITA (tasks, concepts, references)
• Published content written in DITA in XML, online help and other formats
• Interviewed subject matter experts for relevant technical input
• Managed overall project schedule by developing and tracking objectives and timelines
• Edited, formatted, and proofread documentation

Confidential, Raleigh, NC

Technical Writer / Wikipedia Content Writer

Authoring Tools: Visio, Microsoft Word, Acrobat, SharePoint, OneNote, FreeMind, Microsoft Excel, Microsoft PowerPoint

Responsibilities:

• Restructured and maintain the Data Center wiki by creating a mind map outline of the knowledgebase.
• Interviewed subject matter experts for relevant technical input
• Created and edited Data Center policies/procedures, (Network Incident Mgmt. Severity 1/2/3/4, Network On-Call Policy, Network Hardware Asset Mgmt. Policy, etc.)
• Maintained a project spreadsheet on the share drive as well as grant user’s access to the document library
• Worked with SMEs to coordinate projects and input project status reports
• Managed overall project schedule by developing and tracking objectives and timelines
• Corrected and addressed issues identified during project

Confidential, RTP, NC

IT Security Technical Writer / Wikipedia Content Writer

Authoring Tools: Visio, Microsoft Word, Acrobat, SharePoint, OneNote

Responsibilities:

• Wrote, edited, formatted, and maintained secure content via Mediawiki/Wiki
• Interviewed subject matter experts for relevant technical input
• Worked with security teams to maintain and develop multiple web projects (Software as a Service (SaaS) Cloud documentation, security policies and procedures, Oracle Audit Configuration and installation guides, etc…), within the Wiki/MediaWiki
• Uploaded images to the Wiki/MediaWiki
• Set up content structures in Wiki/MediaWiki, (HTML/XML)
• Handled all team Wiki requests
• Restructured online help by creating Mind map outline of the SOC knowledge base.
• Edited installation and configuration documentation in Mediawiki
• Created Wiki tables, formulas, internal/external links, category, glossary, etc.

Confidential, Raleigh / Durham, NC

Medical Writer / Medical Biller

Authoring Tools: Microsoft Word, Confidential

Responsibilities:

• Edited and maintained security procedures and confidentiality to protect patient information
• Examined billing for Medicaid guideline compliance and completion before submission
• Submitted electronic billing claims for Medicaid in Confidential
• Assisted business office manager with administrative tasks

Confidential, Durham, NC

Technical Writer/QA Analyst

Authoring Tools: Microsoft Word, Acrobat, SharePoint, HP Quality Center

Responsibilities:

• Tested and verified print media products
• Edited and maintained health care booklets, brochures, Welcome/Renewal Letters/Kits, and procedures
• Interviewed subject matter experts for relevant technical input
• Regression tested/QA tested documentation for consistency and usability

Confidential, Raleigh, NC

Sr. Technical Writer/Editor

Authoring Tools: Visio, PowerPoint, Word, Lotus Notes, SnagIt, Acrobat, SharePoint, Excel, WebEx

Responsibilities:

• Formatted and edited North Carolina Medicaid billing system, ( Confidential ), training and technical manuals for contract clients; Medicaid Management Information Systems (MMIS)
• Wrote and edited user and project style guides for Confidential, gap analysis, standard operation procedures for Medicaid billing system, while maintaining documentation tracking/control via a SharePoint site
• Interviewed subject matter experts for relevant technical input
• Distributed software and accompanying documentation by burning software CDs and designing CD covers
• Edited and maintained over 1500 page technical documents
• Mentored newly hired technical writers