Technical Writer Resume Santa Clara, CA - Hire IT People

SUMMARY:

Comprehensive and progressive experience developing documentation supporting internal and external users.
Skilled in development, design and delivery of technical content ranging from user, administrative and installation guides to web content, brochures and newsletters.
Known as an enthusiastic and effective communicator with demonstrated success working with teams to translate complex technical information for non - technical audiences.
Consistently enhances existing documentation with new features and performance improvements.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Technical Writer

Responsibilities:

Develop and maintain numerous documentation projects in line with quarterly product developments and releases as member of technical writing team.
Work closely with software developers, product managers, QA, product services and technical publications to provide accurate content.
Create internal and customer-facing documentation, including user and reference guides, release notes and engineering changes notices.
Maintain standardization of technical documents across multiple product lines.
Mentor and train technical writing intern.

Confidential, San Mateo, CA

Technical Writer

Responsibilities:

Developed and edited various documentation projects in line with weekly product enhancements and releases as member of technical writing team.
Collaborated with software developers, product managers, release management, support, training and professional services to deliver effective content and customer communications.
Created internal and customer-facing documentation, including user, administrative, on-boarding guides, release notes, FAQs, release management communication emails and in-product notifications.
Facilitated administration of internal and customer-facing webinars for the training team.
Assisted in the on-boarding and mentoring of new team members.

Confidential, Milpitas, CA

Technical Writer

Responsibilities:

Developed and maintained technical documentation in sync with product changes, enhancements and customer specific branding as member of marketing team.
Collaborated with software engineers, program and project managers as well as installation team to design documentation for ease of use and navigation.
Created and maintained customer-facing documentation from ground up, including user, administrative, installation guides, release notes, FAQs, product bulletins and newsletters.
Edited and reviewed numerous internal and external documents, including website content, press releases, annual reports and product datasheets.
Provided deliverables, directly contributing to closing of large deal with major international customer.

Confidential, Sunnyvale, CA

Curriculum Developer

Responsibilities:

Scripted and developed Sourcing online tutorial using Captivate as a release guide, demonstrating new features and enhancements.
Recorded, edited and delivered tutorial narration across all spend management solutions, improving acceptance and increasing tutorial downloads by providing consistent, professional voice-over.
Provided voice-over for customer-facing renewal of services campaign.

Confidential, Palo Alto, CA

Supply Chain Trainer, Training Coordinator, Technical Writer

Responsibilities:

Delivered virtual supply chain training to on-boarded Confidential suppliers, including hands-on instruction, user guide overview and demonstration of web-based training ( Confidential ).
Co-developed supply chain training material, including user guides, Confidential, marketplace administration and operations support material as a member of Supply Chain Solutions Training team.
Co-developed and maintained web-based training, including script development, recording voice-over for Confidential and publishing training materials for internal / external use.
Edited, maintained and updated training materials, reflecting most current enhancements.
Managed supply chain training coordination and scheduling, earning Gold Star Award for proposing creative solution for global business lead interaction.

Confidential, Palo Alto, CA

Technical Writer

Responsibilities:

Co-developed user guide in FrameMaker for online help.
Maintained user guide in sync with product changes.
Edited and reviewed numerous internal and external documents, including website content.

Confidential, Milpitas, CA

Technical Writer

Responsibilities:

Created assembly documentation for wafer inspection equipment, collaborating with engineers, assemblers and engineering services, ensuring accuracy.
Implemented documentation of assembly line for Confidential 9002 compliance standards.
Increased productivity by completing software and business training in ORACLE, Datasweep, ECO processing, and Confidential 9002 Awareness.