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Technical Writer Resume

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Manalapan, NJ

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Summary

Accomplished Technical Writer and Documentation Specialist in the Financial Services area with extensive years of comprehensive experience in procedure
manuals. Experienced in converting Government manuals to XML format. Strong communications and organizational skills. Dependable team player. PC experience in Word, Excel, Adobe Acrobat, MS Project, SharePoint, XMetal, SNAGIT, and GIMP2.

Confidential, Manalapan, NJ January 2012 - January 2012
Technical Writer-Contract Position

Responsible for reviewing and editing Site Operation Guides.

Confidential, Government Solutions, South Plainfield, NJ November 2008 - September 2010
Technical Writer

Responsible for converting government manuals from HTML to XML through XMetal software. Experienced in updating operational, instructional, maintenance, user hardware and software technical documentation for paper or web-based publications.

  • Researched, organized, edited, and produced technical data for major publication projects. Organized material and wrote descriptive copy according to standards regarding order, clarity, conciseness, style and terminology.

Confidential, Jersey City, NJ May 1984 - March 2008
Documentation Specialist

Responsible for creating standard and procedure manuals, application user
manuals, and documentation forms in the Information Technology department. Experienced in reviewing, tracking and reporting project documentation according
to standards. Administrator for Time Entry system and SharePoint System.

  • Developed and implemented the System Development Methodology manual, providing Information Technology employees with procedures and
    auditors with standards for reviewing documentation.
  • Created and updated procedure manuals, system online user manuals, and charts, providing a training tool for Mutual Fund users and customer service
    representatives.
  • Converted procedure manuals from Word documents to Adobe Acrobat pdf files, assuring Information Technology employees and auditors had current information, saving paper and manual labor of copying manuals.
  • Wrote procedure manuals for 401(k) department within 6 weeks, enabling them to pass their audit.
  • Created and implemented documentation forms, establishing information used for training, problem resolution, and disaster recovery.
  • Initiated Information Technology projects and work orders onto the SharePoint system, enabling project managers to begin work.
  • Reviewed and certified project documentation according to the System Development Methodology standards approximately for 75 projects
    yearly utilizing MS Project and SharePoint systems.
  • Established the procedures for documentation contents, filing and updating procedures in the Technical Library.
  • Managed and trained a Technical Librarian.
  • Administrated and trained 50 employees for the SharePoint System, 100 employees for Enterprise Project Manager System and Time Entry System.
  • Inventoried and prepared project documentation for offsite storage.
  • Produced project monthly status report for the Information Technology CEO within required timeframe.
Education/Training

BA, Special Ed/General Elementary, Confidential, Union, NJ
Confidential, NY, Computer Courses

Memberships

Confidential

Volunteer Experience
Friends of the Library

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