SUMMARY:

IT professional with extensive, progressive systems analysis, programming, writing, and training experience in a variety of applications and environments.

AREAS OF EXPERTISE:

Technical Writing, Training, Project Management, Systems Analysis, Code Development, Functional/Detailed Design, Production Support, CMMI Support Business Applications: Insurance, Payroll, Personnel, Order Processing, Banking, Manufacturing, Welfare Reform, Inventory Control, General Ledger, Accounts Payable/Receivable, Credit Card Processing, Loan Origination Systems, Loan Processing Systems, Health Care, Federal/State Government Agencies

TECHNICAL/SOFTWARE SKILLS:

• Mainframe development, including COBOL, CICS, DB2, IMS DB/DC, MVS JCL/UTILITIES, VSAM, MQ Series, ENDEVOR, XPEDITER, MQ Series
• SQL, XML, HTML, SQL, SPUFI
• Microsoft Word, Excel, PowerPoint, Access, Confidential, Sharepoint
• Axosoft Ticket Tracking System, Axure RP Application Wireframe Generation
• Testing Tools Web Defect Manager, Quality Center, Rational ClearQuest
• Software Devlopment Life Cycle

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential

Responsibilities:

• Technical writer for manufacturing operations
• Participated in final design of proprietary documentation of specific manufacturing line operations
• Interviewed plant operators and documented all tasks performed on specific machines
• Prepared detail design and operations documentation of machine and operator functionality
• Analyzed job definitions to determine knowledge levels and possible learning gaps

Confidential

Technical Writer

Responsibilities:

• Technical writer for proprietary software
• Created detailed functional requirements designed from initial client change requests
• Analyzed proposed modifications to client software to ensure that configuration for a single site did not adversely affect other client sites
• Worked with developers and quality assurance to verify that requirements were tailored to their specific needs
• Created and/or modified wireframes to correctly reflect documentation changes
• Performed critical assessment of requirement documents to verify logical interfaces and identify any translation flaws

Confidential

Technical Writer

Responsibilities:

• Technical writer for existing data validation software
• Analyzed client’s existing data validation process
• Created design documentation and proposed solutions to client’s internal processes
• Developed system design documents for current and proposed methodologies
• Participated in the preparation and presentation of system overviews for client’s upper management personnel to illustrate proposed process improvements.
• Used Sharepoint to access and store versions of documents.

Confidential

Technical Writer

Responsibilities:

• Technical writer for software to communicate between court systems
• Analyzed and developed interface system between District and Circuit Courts and the Office of Public Safety
• Created design, programming, and implementation documents for subsequent implementation of an MQ Series data feed between agencies
• Documented proposed statistical reporting requirements
• Prepared Confidential, Word and Excel documentation of existing, previously - undocumented system components
• Used Sharepoint to access and store versions of documents.

Confidential

Technical Writer

Responsibilities:

• Technical writer for Small Business Administration software interface
• Participated in design reviews with business partners to verify how new system requirements would best meet new design requirements.
• Evaluated new system design and prepared technical documents to reflect new business requirements.
• Prepared technical documentation for new system design and implementation of large-scale production enhancements.
• Created user guide for both technical and business personnel to be able to successfully navigate through an existing, unsupported on-line loan tracking system.
• Used Sharepoint to access and store versions of documents.

Confidential

Technical Writer

Responsibilities:

• Technical writer for proposed GUI application software
• Analyzed current systems to develop design for an effective interface to a new GUI application, which would present effective and efficient business models for customer plans and participants.
• Created detailed inventory of current source programs, jobs, procedures, and business requirements to establish their effect on proposed business models.
• Assisted in the design of a DB2 interface from a mainframe environment to the proposed GUI application.
• Prepared Confidential presentation of proposed DB2 interface to proposed GUI application.
• Documented results of analysis of several thousand programs using Excel and Word.
• Used Sharepoint to access and store versions of documents.

Confidential

Technical Writer

Responsibilities:

• Technical writer for software to interface between outside agencies and internal systems
• Evaluated proposed system design for interface between outside agencies (including CMS and Express Scripts) and internal Highmark “Other Party Information System”.
• Developed system design documents and technical specifications to meet new requirements.
• Created Confidential presentation for proposed interface between in-house systems and outside agencies
• Trained support personnel in the use of MS Office MS Word, Excel, Confidential, and Power Point to complete and maintain system design and technical specification documents.
• Created Confidential presentation for proposed interfaces to in-house systems
• Used Sharepoint to access and store versions of documents.

Confidential

Technical Writer

Responsibilities:

• Technical writer for Medicare Beneficiary System software enhancements
• Business Analyst/Developer assigned to Medicare Beneficiary System team for a major federal government agency.
• Analyzed and documented implementation of various system enhancements as well as new system Medicare Beneficiary components for an on-line/batch system to meet new business requirements.
• Created, executed, and documented Use Cases to test system enhancements.
• Created Change Management Documents to ensure compliance with Federal Government standards.
• Used Sharepoint to access and store versions of documents.

Confidential

Technical Writer

Responsibilities:

• Technical writer for documentation of IBM WebSphere interface with current and proposed wireframes
• Assisted in the editing and final preparation of management-level documentation on proposed SOAP interface to support IBM WebSphere interface with existing IBM mainframe wireframes.
• Used Sharepoint to access and store versions of documents.

Confidential

Technical Writer

Responsibilities:

• Technical writer for Medicare Part D Prescription Drug system enhancements
• As Team Lead for Medicare Part D Prescription Drug Processing System, responsible for major and minor software releases throughout the year with a team of six Senior Programmer Analysts/Developers.
• Developed and maintained documents to implement Software Development Life Cycle (SDLC) documentation.
• Used Sharepoint to access and store versions of documents.
• Maintained Sharepoint documentation of system changes and associated SDLC documentation
• Participated in the successful corporate Standard Capability Maturity Model Integration (CMMI) Appraisal Method for Process Improvement (SCAMPI) Class B appraisal.
• Analyzed code and test results to ensure CMMI and SDLC compliance against functional specifications for enhancements provided by various business clients.
• Documented design and programming projects to meet CMMI standards required for Federal contractors.
• Performed quality assurance testing for product implementations, using IBM’s Rational ClearQuest.

Confidential

Technical Writer

Responsibilities:

• Technical writer for new process automation software
• Project Manager for new projects including the deployment of network-attached printers to replace SNA-attached printers,
• Documentation of replacement of in-house process automation pass-through with MS BizTalk,
• Evaluation of RFP’s for new plant-wide security system, and replacement of mainframe processing with BizTalk for Electrdonic Data Interchange (EDI).
• Used Sharepoint to access and store versions of documents

Confidential

Technical Writer

Responsibilities:

• Technical writer for software enhancements to Capital Equipment and Billing systems
• Analyzed business requirements for maintenance work requests for the Capital Equipment System and Customer Information System.
• Documented existing system and proposed system modifications.

Confidential

Technical Writer

Responsibilities:

• Technical writer for software enhancements to Confidential Processing Systems
• Project lead, analyst, and developer for on-line and batch systems to meet user requirements for a central Loan Processing System.
• Interpreted client requirements from business analysts to design functional and technical specifications for new and improved products.
• Prepared technical system documentation based on the needs of the user community and existing mainframe platform.
• Created and maintained Lessons Learned documentation for quarterly software implementations.
• Created, executed, and documented test cases for quarterly releases using Microsoft Test Manager.

Confidential

Adjunct Faculty

Responsibilities:

• Created and maintained lesson plans for mainframe programming software, including COBOL, VSAM, TSO/ISPF, CICS
• Created and maintained documentation of student project plans
• Created and maintained periodic testing materials using MS Word
• Maintained grading spreadsheets for both students and college administration
• Developed class exercises designed to apply course material to “real-life” technical situations and use of logic and structured programming standards.
• Increased student participation and teamwork with randomly organized groups for in-class exercises.