Work history

Confidential Start date: 12/01/05 End date: 4/28/08

Applications and skills utilized
HTML, Webpage development, MS FrontPage, MS Access development, Photoshop, MS Office, MS Access development, MS Project, MS Visio, Adobe Acrobat, SharePoint, QuickBase

Operations Programs Manager (Project Manager)

• Ensure a successful launch or deployment of various digital telephone products
• Develop scope definition, timetables for implementation and analyzes results to accomplish specific business objectives agreed upon
• Develop projects plans, SharePoint sites and project document repositories
• Serve as a liaison with corporate resources and system to provide current data and information needed for a successful project launch.
• Research and make recommendations on alternatives to enhance financial and operational efficiencies.
• Oversee all project activities including the training of personnel, material purchases and development of standard operating procedures.
• Partner to develop and deliver system wide communication regarding the progress, accountabilities and gaps in the progress of assigned projects or deployments
• Research, compiles and report current data and manages system team through launch or deployment process.
• Responsible for holding all members of the assigned project or deployment effort accountable
• Developed and modify both Internet and Intranet content
• Proofed, edited and corrected content errors, and broken links

Confidential Start date: 02/01/04 End date: 12/01/05

Applications and skills utilized
HTML, Photoshop, MS Office, Webpage development, Instructional design, MS FrontPage, MS Access development, MS Project, MS Visio, Adobe Acrobat,

Technical Writer

• Developed and maintain complex network test plans, design, deployment, and installation documentation
• Identified revision requirements through meetings with, team leaders, subject matter experts, vendor contacts and various system contacts
• Developed, maintained and distributed project spreadsheets, database reports, and flowcharts, in support of system implementation
• Created and maintained Voice-over-IP (VoIP) technical documentation in a variety of media as needed
• Provided assistance in the maintenance and creation of the VoIP documentation libraries
• Created, maintain, and distribute a bill of material (BOM) to support VoIP deployment efforts
• Created and modify both Internet and Intranet content
• Proactively proofed, edited and corrected content errors, and broken links
• Handled VoIP technical trouble ticket calls from field users and generate appropriate database reports
• Assimilated unprocessed information into documentation and HTML pages that were used as a training tool for “friendly (Cox) customers”
• Developed quick reference materials and graphic modules for the field

Confidential Start date: 03/01/03 End date: 02/01/04

Applications and skills utilized
HTML, Photoshop, MS Office, Webpage development, MS FrontPage, MS Access development, MS Project, MS Visio, Adobe Acrobat,

Technical Writer

• Developed and maintain complex network test plans, design, deployment, and installation documentation
• Identified revision requirements through meetings with, team leaders, subject matter experts, vendor contacts and various system contacts
• Developed, maintained and distributed project spreadsheets, database reports, and flowcharts, in support of system implementation
• Created and maintained Voice-over-IP (VoIP) technical documentation in a variety of media as needed
• Provided assistance in the maintenance and creation of the VoIP documentation libraries
• Created, maintain, and distribute a bill of material (BOM) to support VoIP deployment efforts
• Created and modify both Internet and Intranet content
• Proactively proofed, edited and corrected content errors, and broken links
• Handled VoIP technical trouble ticket calls from field users and generate appropriate database reports

Applications and skills utilized
HTML, Photoshop, MS Office, Webpage development, MS FrontPage, MS Access development, MS Project, MS Visio, Adobe Acrobat,

Technical Writer

• Served as Deployment Team’s documentation point-of-contact
• Developed pre-deployment and as-built Engineering Deployment Packages
• Created rack elevation for over 200 Regional Data Centers (RDC) and Headends
• Created intra-rack connection diagrams
• Created dense wavelength division multiplexing (DWDM) related documentation
• Created Visio stencil for each RDC and Headend
• Assisted the project Deployment Project Manager with deployment related issues
• Formulated recommendations regarding documentation standards
• Created several MS Access Database tracking applications

Confidential Start date: 07/01/1999 End date: 06/18/2001

Applications and skills utilized
HTML, Dreamweaver, MS Office, MS Access development, Adobe Acrobat, WBT applications (Online course development), Lotus Notes, JavaScript, Software simulations, Instructional design, Content development, Flash

Content Developer

• Developed distance learning documentation, HTML pages, and CBT for various IBM clients
• Assimilated unprocessed information into multimedia scripts and interactive documentation
• Created graphic images and storyboards used in the multimedia development efforts
• Created MS Access Database documentation and assessment tracking applications
• Created a MS Access Database application for the IBM Delivery department

Confidential Start date: 04/02/1999 End date: 06/01/1999

Applications and skills utilized
MS Office, MS Access development, MS Visio, Adobe Acrobat

Technical Writer

• Developed Access Database applications design and users manuals
• Formulated recommendations regarding documentation standards and formats
• Created MS Access Database documentation tracking application

Confidential Start date: 09/01/1998 End date: 04/01/1999

Applications and skills utilized
MS Office, MS Access development, MS Project, MS Visio, Adobe Acrobat, Supervision, Content development

Technical Writer Team Leader

• Coordinated the work efforts in creating electronic and hardcopy site manuals
• Formulated recommendations regarding documentation standards
• Assimilated engineering drawings and raw content into useful installation manuals
• Created a MS Access Database tracking documentation application

Confidential USA Start date: 01/01/1998 End date: 07/01/1998

Applications and skills utilized
HTML, MS Office, Webpage development, MS FrontPage, MS Access development, MS Project, MS Visio, Adobe Acrobat,

Technical Writer

• Developed technical Design Packs, Policies and Standards
• Formulated recommendations regarding documentation standards
• Created a MS Access Database tracking documentation application

Confidential Start date: 03/01/1997 End date: 12/01/1997

Applications and skills utilized
MS Office, MS Access development, MS Project, MS Visio, Adobe Acrobat,

Technical Writer

• Developed technical documentation, in support of the MCI\'s Intelligent Service Network
• Formulated recommendations regarding documentation standards
• Developed operating procedures and advised on standard operating procedures
• Developed MS Access Database tracking and labeling applications

Confidential – BankOne Start date: 11/15/1996 End date: 02/15/1997

Applications and skills utilized
MS Office, MS Access development, Adobe Acrobat, Instructional design, Content development

Instructional Designer

• Conducted formal and informal training needs analysis with subject matter experts to define training development requirements
• Responsible for the development of job aids, quick reference materials, instructor modules, and participant modules
• Coordinated required reproduction of training materials
• Developed a Lotus spreadsheet to track training development and project deliverables

Confidential - Consumer Loans Operations Center Start date: 06/01/1995 End date: 07/20/1996

Applications and skills utilized
MS Office, MS Access development, Adobe Acrobat, Instructional design, Content development, Technical trainer

Consumer Loan Operations Trainer

• Developed and facilitated technical training programs
• Conducted training needs analysis with departments
• Assessed local training needs and develop training programs unique to assigned area
• Developed all class related materials

Confidential- Various Branches Start date: 07/01/1993 End date: 06/01/1995
Applications and skills utilized
MS Office, Product sales, Loan application processing and tracking, Deposit accounts and investment tracking

Financial Service Representative

• Sold and marketed consumer banking products
• Expanded client base through telemarketing
• Served as the local computer applications resource
• Developed Excel worksheet that enables efficient and effective loan, account, and cross-sell tracking

Confidential Start date: 11/03/1987 End date: 12/31/1992
Operation Management Officer

• Command Post shift Officer-in-charge
• Responsible for top secret communications security accounts and wrote all security relating operations instructions
• Trained personnel on security issues, emergency actions and flight emergency procedures
• Developed and maintained airspace and weapons range schedules

Computer experience

• MS Access
• Integrated Banking Application
• Corel Draw
• MS Excel
• SHAW
• LearningSpace
• MS FrontPage
• Approach
• Dreamweaver/CourseBuilder
• MS Power Point
• Knowledge Producer
• Lotus 123
• MS Word
• Adobe Acrobat
• WEB
• MS Outlook
• Freelance
• Flash
• Visio
• PaintShop Pro
• Lotus Notes
• MS Project
• Adobe Photoshop
• WordPro
• AmiPro
• SuperCalc
• Frame Maker

Education

B.S. Management, Confidential 1986