SUMMARY:

• Fifteen years of full lifecycle development experience in analysis, design, development and testing.
• Waterfall, Iterative, Rational Unified Process (RUP), and Agile testing methodology.
• Testing experience on all levels: unit, system, regression, load, performance, functional, integration, smoke, baseline, End to End, and UAT.
• Fifteen years experience in testing application User Interface (Front End), and data validation (Back End) Testing.
• Twelve years of experience in creating Test Cases, Test Scripts, Test Strategy, Test Plans, Requirement Traceability Matrices, Test Readiness Review Reports, and Test Summary Reports.
• Fifteen years experience in best practices in quality assurance and process improvement.
• Ten years of technical writing experience.

TECHNICAL SKILLS:

Operating Systems: MS Windows.

Application Software: DOORS, SQL Programmer, Rapid SQL, Harvest, Remedy, ServiceNow, Dreamweaver, Exceed, Vantive, MS Project, MS Visio, MS Excel, MS Word, MS Access, MS PowerPoint, MS Outlook, MS Lync, SharePoint, Turbo XML, and Lotus Notes.

Automated Testing Applications: Rational Robot, Rational Test Manager, Rational Clear Case, Rational Clear Quest, Rational Quality Manager, HP Quality Center /ALM, HP Unified Functional Testing - Quick Test Professional (QTP).

Reporting Applications: Actuate, Crystal Reports.

Programming Languages: XML, UML, HTML, .NET, Java, J2EE, Visual Basic, and SQL.

Business: Primary Mortgage Market (Loan Origination/Single Family), Secondary Mortgage Market (Investments and Capital Markets), Use Case Design, Mortgage Industry Standards Maintenance Organization (MISMO).

Database: Sybase, Oracle.

Methodologies: Rational Unified Process (RUP), System Development Lifecycle Model (SDLC), Waterfall Model, Iterative, and Agile.

Industries: Financial Services, Insurance, Primary and Secondary Mortgage Markets, Real Estate, Healthcare, Government Consulting.

WORK EXPERIENCE:

Technical Writer

Confidential, Rockville, MD

Technical Writing

• Edited and maintained twelve (12) user manuals for the Enterprise Electronic Change Information Management Portal (Enterprise ECHIMP) within Centers for Medicare & Medicaid Services (CMS): Enterprise ECHIMP for the Fee-For-Service (FFS) Program User Manuals (5), Enterprise ECHIMP for the Technical Direction Letter (TDL) Program User Manuals (3), Enterprise ECHIMP for the Medicare Advantage Part D (MAPD) Program User Manual (1), and Enterprise ECHIMP for the Award Fee Package (AFP) Determination Process User Manual (3).
• Created the following three (3) user manuals for the Enterprise ECHIMP FFS CRs Corrections Automation Process: CR Corrections Automation Process User Manual, CR Rescind Automation Process User Manual, and CR Sensitive/Controversial Language Removal Automation Process User Manual.
• Developed and updated technical system documentation, required by CMS, which includes the following: Configuration Management Plan, Version Description Document, System Security Plan, Information Security Risk Assessment, Contingency Plan, and Disposition Plan.
• Created the Training Plan, Training Slides and user Help Cards artifacts required by CMS at the completion of an application release.
• Drafted and produced weekly, monthly, quarterly and end-of-review period reports in accordance with CMS’ Scope of Work (SOW) and deliverable schedule for the Payment Error Rate Measurement (PERM) project.
• Developed accurate, succinct and comprehensive meeting minutes and agendas for the PERM, Enterprise ECHIMP and Medicare Competitive Acquisition Ombudsman (CAO) projects.
• Combined disparate documents into one document that flowed logically, and spoke with one voice.
• Knowledgeable on how to create and apply styles, and work with headers, footers and section breaks in Microsoft Word.
• Provided Quality Assurance and Quality Control in spelling, grammar, formatting and content, for all project documents that were delivered to CMS.

System Testing

• Performed system testing of the Enterprise Electronic Change Information Management Portal (Enterprise ECHIMP) applications, which includes the following four (4) systems - FFS CRs, FFS TDLs, MAPD, and AFP within the Centers for Medicare & Medicaid Services (CMS).
• Created the following test artifacts in support of system testing: Test Execution Plan (TEP), Requirements Traceability Matrix (RTM), test cases and Test Summary Report.
• Prepared functional and regression test cases, and mapped test cases to requirements.
• Executed test cases comparing expected to actual results and analyzing any discrepancies.
• Communicated discrepancies with the tester, business analyst, developers and project managers on the distributed team.
• Recorded discrepancies by providing all pertinent information including steps to reproduce and screenshots.
• Managed defect tracking, prioritization, reporting and assigning fixes during testing activities.
• Worked closely with the developers to resolve all defects found during system testing.
• Reported testing status, defects, issues and risks to the Project Managers.

Consultant

Confidential, Silver Spring MD.

Responsibilities:

• Negotiated, wrote and reviewed purchase and sale agreements.
• Negotiated CFK agreements with homeowners.
• Listed and sold homes for an asset management firm.
• Maintained a monthly billing account (accounts receivable) for properties assigned.
• Consulted with attorneys/law firm for legal briefings/updates.
• Completed weekly and monthly status reports for submission to asset manager.
• Completed property inspections and scheduled property repairs as needed.
• Completed broker price opinions/valuations for homes and submitted to asset manager.
• Submitted all deliverables to asset manager electronically via vendor servicing systems.

Lead Quality Assurance Analyst

Confidential, McLean VA.

Responsibilities:

• Managed System Integration Testing (SIT) for the implementation of a data warehouse within a COTS package developed by Eagle Investment Systems.
• Managed the iterative system test efforts of 31 components/subsystems in support of the Centralized Reference and Trade Data (CRTD) project.
• Managed a team of 5 test engineers and directed the test efforts of 5 business analysts that assisted with system testing of the CRTD application.
• Attended the Daily SIT/UAT Status Meeting, and prepared reports on all SIT activities to the project managers, business analysts, developers, deployers and database administrators on the team.
• Developed the reporting process for the SIT team, and prepared metrics on the components/subsystems that were tested, so that executive management was aware that the initiatives were on track.
• Packaged components/subsystems and fixes/patches, and planned releases/migrations to the UAT team.
• Prepared the execution scripts/runbook for each iterative software release.
• Created all Confidential Technology Deliverable (FTD) artifacts/documentation for SIT, which include: System Test Strategy, System Test Plan, Requirements Traceability Matrix, Test Readiness Review Report, and the System Test Acceptance Report (STAR).
• Ensured that all test documentation produced by the SIT team such as test cases, test scripts and logs were complete and archived in Rational Test Manager.
• Managed all defects that were opened by the SIT team in Rational ClearQuest, and managed all defect opened during User Acceptance Testing (UAT) and assigned to SIT for resolution.
• Coordinated the setup and use of the various test environments as needed, and ensured that the team was in compliance with the Sarbanes-Oxley (SOX) controls/processes.

Sr. Quality Assurance Analyst

Confidential, McLean VA

Responsibilities:

• Led a team of 4 testers in the creation of test cases and test scripts needed for testing Loan Prospector (LP), which includes: LP.com, LP System 2 System, LP Classic, LP Inside and LP Post Close.
• Created test data -- XML, DU and MBA files -- for each LP access method.
• Utilized DOORS to capture use cases, requirements, and technical design documents.
• Wrote test cases from business requirements, use cases and technical design documents.
• Tracked all defects found during testing, using TestTrack Pro and Rational ClearQuest.
• Resolved all defects found during testing and reported metrics and issues to both the Information Systems and Business management.
• Performed system and regression testing of all access methods to Loan Prospector (LP).
• Tested the following systems in support of Confidential ’s financial restatement initiative (Close the Books): Portfolio Sub Ledger (PSL), Fair Value Balance Sheet (FVBS), Custodial Reconciliation System (CRS), and OFHEO Mortgage Revenue Security Portfolio Sub Ledger.

Sr. Programmer/Analyst

Confidential, McLean VA.

Responsibilities:

• Responsible for development and enhancements to the Loan Prospector Inquiry (LPI), Transaction Compare Utility (TCU), Feedback Message Editor (FME), Loan Prospector Tools (LPTools) and Loan Prospector Credit Policy Utility (LPCPUtil) systems, using Visual Basic.
• Created and modified stored procedures to support front-end changes to these systems.
• Responsible for testing all application development and enhancements.
• Wrote test scripts for unit, and system application testing.
• Created and updated system documentation.
• Created installation programs, using InstallShield.
• Performed troubleshooting and resolved application errors.
• Created and updated the LPI application Help files, using RoboHelp.
• Created reports, using Actuate.
• Recruited permanent employees and summer interns.