SUMMARY:

I consider myself a User Advocate. I use effective communications to guide users through unfamiliar information by using familiar formats as guideposts. I am a passionate technical communicator, writer and editor with extensive experience in written, electronic and multimedia communications. I am expert in the creation and maintenance of technical and user documentation and online Help systems. I have extensive project management and project planning experience.

TECHNICAL SKILLS:

Agile Methodologies: RoboHelp, Confidential, FlashHelp, Adobe Acrobat, HTML, XML, FrameMaker, PaintshopPro, IBM Notes, Google Docs

MS Office: MS Word, Excel, Visio, PowerPoint, Project

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer Consultant

Responsibilities:

• Wrote and edited Functional Specifications and End User documentation to support the Consolidated Audit Trail product as required by the Securities and Exchange Commission .

Confidential

Technical Writer Consultant

Responsibilities:

• Creating Business Requirements document and Functional Specifications document for company’s new front - end Graphic User Interface.

Confidential

Documentation Manager/Technical Writer

Responsibilities:

• Supervised and served as Lead Writer on three-person writing team that produces all required internal and external documentation and training material for Portware.
• Edited and wrote User Guides, Installation Guides, Operations Guides, Client-specific Guides, Foreign Exchange Guides, Equities Trading Guides, Product Release Notes, etc.
• Produced presentations and conducted onsite client trainings 
• Conducted all necessary staff training, such as: Effective Interviewing Techniques, Time Management, etc. Conduct remote (WebEx) training for Portware’s overseas offices in UK, India and Hong Kong.

Confidential

Technical Writer Consultant

Responsibilities:

• Wrote Advisor (Broker) and Client User Guides (using FrameMaker) and created WebHelp for AllData Account Aggregation Service.
• Wrote User Guide (using FrameMaker) and created WebHelp for online Small Business Service - Payment Hub.

Confidential

Lead Technical Writer

Responsibilities:

• Served as Lead Writer in Reuters Research Infrastructure Development.
• Responsible for creating technical documentation for the Reuters/Lipper Data Integration project including the Installation Guide, Run Book and Project Implementation Architecture Guide.
• Responsible for developer and operations documentation required to explain and deploy Reuters Research infrastructure software.
• Wrote Confidential Project Implementation Architecture Guide.
• Confidential is a specialized software framework that offers Reuters developers a means to develop web services efficiently.

Technical Writer Consultant

Confidential

Responsibilities:

• Created the technical and user documentation to support the implementation of a new Trading Operations unit that operates as a separate Soros subsidiary.
• Updated WebHelp (using Confidential ) for the Confidential for Cash Online Banking product, working in the Global Electronic Customer Delivery Department.
• Updated WebHelp (using Confidential ) for the Trading Account Management System ( Confidential ) and the Proprietary Accounting and Risk Analysis System ( Confidential ), the Confidential internal accounting systems for the Controllers Department.
• Responsible for all written and online user and training documentation for Atlantic Information Services.
• AIS provides financial software to the Collateralized Debt Obligation market.
• Conceptualized and created WebHelp for Confidential Sentry, a Collateralized Debt Obligation financial management software.
• Created Order Management System User Guide in five weeks to support product rollout on time.
• Created four documents to support the Thomson Client Management System rollout: User Guide, Sales Scenarios, System Definitions, and Frequently Asked Questions. These four documents were written onsite in Boston in one week to salvage a failed rollout.
• Served as Technical Editor on the iWay software development project team. Produced technical documentation used by developers to implement middleware products.
• Edited, revised and maintained the following guides (using FrameMaker): iWay Adapter for Oracle User Guide, BEA WebLogic Adapter Guide, iWay Manugistics Guide, etc.

Confidential

Technical Writer/QA Engineer

Responsibilities:

• Responsible for all QA documentation in the Global Securities Division of the Information Technology Department. Responsible for creating and maintaining a Documentation Library to satisfy internal and external Confidential audit and Sarbanes-Oxley requirements.
• Created test plans and conducted user acceptance testing for PC-based and web-delivered corporate securities products for Confidential Global Securities Services.
• Edited the WebHelp (using RoboHelp) system that supported Confidential for Securities, Confidential ’s Securities Transaction Initiation product.

Confidential

Project Manager/Senior Technical Writer

Responsibilities:

• Supervised four-person writing group that produced online Help systems, documentation and multimedia to support Instinet’s equities products (Instinet Trading, Instinet Crossing, Order Management System (OMS), Research & Analytics, and Transaction Cost Measurement Service). Broker/dealers, fund managers and other client Trading Desk personnel used these tools.
• Analyzed the process and documented the Instinet Order Audit Trail System ( Confidential ) to ensure compliance to Confidential rules.
• Created WebHelp for Crossroads, an after-hours stock-crossing product. This was Instinet’s first web-delivered product.
• Analyzed system and wrote the Instinet Clearing Online ( Confidential ) Reference Guide.
• Greatly reduced sales prospecting costs by creating a multimedia demonstration for Instinet Transaction Analysis that could be mailed or shown at trade shows.