SUMMARY:

Ambitious Computer Science Graduate Student who is adaptable to working independently or in a group setting, meet deadlines, and manage changing priorities to fit current and future projects. A self - starter who offers five years of versatile experience in computer hardware and Microsoft software programs, knowledge in Confidential zSystems and over eight years working in a team environment through college and employment.

TECHNOLOGY EXPERIENCE:

SQL, UML, Windows 7, Word, Excel, Power Point, Visio, Windows Command Line, Lucidchart, Agile, SDLC, methodology, networking, business development, document writing, business analyst, managing change

WORK EXPERIENCE:

Content Design & Development / Technical Writer

Confidential, Poughkeepsie, NY

Technology experience: XML, MVS, DITA, Windows 7, Word, Excel, Oxygen, Rational Team Concert (RTC), Rational Quality Manager (RQM), SCRUM, Agile, Design Thinking, Lenovo, Quality Assurance (QA), Assembly Language, SMF, Callable Service, PDF

Responsibilities:

• Revised and maintained original content for IBM’s existing technical documentation and web publications to ensure the information is current and according to the company’s style guidelines
• Worked closely with the RSM and IOS development and test teams in gathering feedback and updating the correct publication content through the MVS department for SMF, Assembly language, and Callable Services.
• Researched and gathered feedback from customers regarding existing documentation and recommended technical improvements and edited the documents by reviewing information supplied from the internal and external customers.
• Performed quality assurance (QA) by revising existing and potential documentation materials for accuracy, consistency, and detail.
• Applied XML programming knowledge within the Oxygen software to convert the DITA sheets to PDF.

Software System Test Engineer

Confidential, Poughkeepsie, NY

Technology experience: Linux, Windows 7, Word, Excel, Rational Team Concert (RTC), Rational Quality Manager (RQM), SCRUM, Agile, Design Thinking, Lenovo, VMware, UAT, functional, regression, manual, Putty, Windows Command Line

Responsibilities:

• Administrator and test engineer of a z/VM Enterprise software that increases the functionality of virtual Linux servers using UAT, functional, regression, and manual testing procedures.
• Wrote new test cases along with execution of current test cases using Relational Quality Manager.
• Examined the GUI and network interface using Command line, zVM, and Putty for issues that are non-compliant in the SuSE and RHEL OS environment.
• Coordinated and performed virtual migrations for each service pack update.
• Recreated defects and current open problems to determine the root cause of the issue while working closely with developers in debugging for common and uncommon issues related to zSystems.

Field Service Technician

Confidential, East Hanover, NJ

Technology experience: Confidential, VoIP, Windows 7, SCCM, Lenovo, Excel, Remedy, Bit Locker

Responsibilities:

• Installed Confidential monitors and Lenovo laptops for new hires at assigned office locations and clarified to users the importance in the company’s password security policy for the Bit Locker and Windows password.
• Scheduled daily appointments for computer equipment deliveries while responding promptly to end users to maximize the productivity on a campus of 5000 employees and closed out daily deployments using the Remedy database ticketing system.
• Assist the IT Support technicians in solving user issues related to VoIP, hardware change outs, and Windows 7 basic applications and served as a backup technician for the build center in imaging the Windows 7 package onto new hire laptops using the SCCM network.

Desktop Technical Analyst

Confidential, Novi, MI

Technology experience: Confidential, HP, Windows XP, Excel, RAM, SATA, Disk Cleanup, Disk Defragment, Confidential, Microsoft

Responsibilities:

• Gathered internal and external computer information such as IP addresses, total RAM, computer name, and product keys for inventory management using Microsoft Excel spreadsheets.
• Updated Windows XP software using Microsoft update, Disk Cleanup, Disk Defragmenter, and Confidential to prevent loss of client data and analyzed issues while performing troubleshooting for a local middle school.
• Used external hard drive imaging and copying to format older HP, Confidential, and Confidential desktops and repaired hardware of both desktops and laptops by replacing non-working, or incompatible components of hard drives, SATA cables, memory, peripheral devices, system boards, and network cards.

Deskside Support Technician

Confidential, Southfield, MI

Technology experience: Windows Server, Confidential, Microsoft Exchange, Visio, Windows XP, Avaya, VoIP, Outlook, Confidential, Word, Excel, Barracuda, HP

Responsibilities:

• Configured new Windows 2008 server virtual systems and Confidential desktops required for company productivity and assigned new user logon and access privileges through Active Directory and Microsoft Exchange 2003.
• Wrote end user technical documentation and guides in Word for new applications along with designing networking and building layouts using MS Visio for a management project.
• Virtual interfaced with end users to provide support in Windows XP, Avaya VoIP, Outlook, and Internet Explorer and assisted Confidential technicians in troubleshooting and repairing printer machines.
• Assisted other Network Administrators in firewall management, email archiving, and intrusion prevention and detection of external gateways using Barracuda.