SUMMARY:

• Over Twenty years’ technical writing experience in an enterprise delivery setting. Expertise with end - to-end SDLC/ITIL software development process ; industries I've worked in include: Electric Utilities, Financial Services, Mining, Food and Beverage, Food and Produce Distribution, Health Imaging, Manufacturing, Oil and Gas, Pharmaceutical IT, Retail and Media Relations
• Develop both classroom and web-based training materials for the healthcare industry as well as documentation for government publication, including knowledge based documentation for online resource and help centers.
• Voice of the customer; outstanding diplomacy that consistently produces win-win results for customers and company.
• Prefer fast-paced and demanding environments with constantly evolving platforms; multi-tasker with strong technical aptitude; able to learn quickly. Excellent english communication skills and strong interpersonal skills
• Interpret complex business or technical subjects. Outcome driven; deadline sensitive. Manage delivery expectations across multiple concurrent projects
• Drive the Agile software development effort; define and clarify user stories with development teams through continual team collaboration, business acceptance testing, making quality decisions and taking responsibility for the overall development team success.

TECHNICAL SKILLS:

• Acrobat
• FrameMaker
• PageMaker
• RoboHelp
• Dreamweaver
• Captivate
• Word
• Excel
• Visio
• PowerPoint
• Project
• Visio
• MS Office Pro
• Author-it
• Publisher
• Adobe Illustrator
• Adobe PhotoShop
• CorelDraw Suite
• Serif DrawPlus
• Corel PaintShop Pro
• Xara
• PaintShop Pro
• Expression Web
• FrontPage
• Storyboarding
• COBOL
• Visual Basic
• C
• Rational Pro
• Content Management
• Information Mapping Structured Writing
• Rational ClearCase
• Confluence
• Confidential
• Camtasia
• Archer
• SnagIt
• Phia Plan Doc Management
• LuninX
• IVR
• SaaS Application
• XML/HTML
• MediaWiki Markup
• SharePoint
• Documentum
• InSight/LiveLink gDoC
• Jive Software CMS
• Marketo
• Corporate Blogging/Wikis
• TweetDeck
• HubSpot
• Hootsuite
• Facebook Blaster
• Twitter
• Search Media Optimization and Search Engine Optimization

PROFESSIONAL EXPERIENCE:

Technical Editor

Confidential, Hartford, CT

Responsibilities:

• I develop a thorough understanding of the audience and the documentation required by meeting with colleagues, and working with managers to discuss technical problems
• I research and build knowledge about products, services, technology, or concepts to be documented
• I use all available references, such as the CMS MARS-E C Confidential log of Security and Privacy and NIST controls to validate that content meets requirements in each identified security finding
• I determine the clearest and most logical way to present information and instructions for greatest reader comprehension and write and edit technical information accordingly
• I prepares or commission graphics and illustrations to elaborate on or complement technical writing
• I meet with subject matter experts in order to ensure that specialized topics are appropriately addressed and discussed
• I work with Information Technology and Security colleagues to ensure that the finished documentation meets all requirements
• I revise, edit, or update policies and procedures, technical information, drawings and illustrations as necessary

Technical Editor

Confidential, Agawam, MA

Responsibilities:

• Participated in requirements gathering sessions with technical staff. Prepared graphics and illustrations; performed screen captures too. Created and revised computer validation programs
• Performed work on a number of simultaneous writing projects.
• Met with SMEs and collaboratively edited work produced by others.
• Revised SOPs

Application Owner

Confidential, Groton, CT

Responsibilities:

• Enabled Confidential IM team to roll out an improved classification scheme for documents held in Global Document Management System (GDMS) and the Confidential Trial Master File (pTMF) through development of harmonized model across core solutions.
• Tier 1 end user support communicating with tier 2 end user support in China; I am the US based end user urgent support, covering a variety of applications/solutions.
• Trained individuals and teams regarding how to use their solutions/applications. Training completed via WebEx and onsite.

Plan Document Writer

Confidential, South Windsor, CT

Responsibilities:

• Worked with IT Infrastructure and Security staff extracting information for procedure, process and policy documentation.
• Created SOPs; wrote auditing reports on behalf of bank for the FDIC. Wrote mass communications and user based documentation. Created CONTROLS for documentation; reference the MARS-C Confidential log.
• Built documentation framework on a MS SharePoint Platform.
• Prepared computer validation documents such as Validation Plans, User Requirements, Configuration Specifications, Test Protocols and Summary Reports.Prepare Change Control documentation; execute test scripts. Perform risk assessments.
• Wrote IT system documentation to satisfy regulatory agencies/requirements. Managed website content.
• Used ITIL and IT/system change management processes.
• Wrote system implementation project test cases and other project related documents.

Technical Editor

Confidential, Collegeville, PA

Responsibilities:

• Prepared the content for conversion; identified over 5,000 documents. Created almost 10,000 articles
• Converted the content into KBAs and place them in a Knowledge Management System ( Confidential )
• Identified any existing shortcomings, deficiencies, or problems with our recordkeeping
• Created and revised computer validation programs. Tracked the resource established consistency and easy access; established a resource called “Content Inventory” on SharePoint
• Created content inventory spreadsheet; created standard templates for the types of documents that we’re going to be converting.
• Documented inventory and transferred content into KM System; converted information into articles and worked directly with the SMEs to make sure that the content is accurate and correct. Created articles using key points of information; added links to articles
• Created and revised SOPs; documented progress in an inventory spreadsheet; reviewed articles and published content

Technical Editor

Confidential, Bloomington, IL

Responsibilities:

• Wrote, rewrote, edited, and proofread technical manuscripts, SOPs, promotional products, online content, corporate internal publications, and business development deliverables.
• Conducted quality control checks to ensure compliance with guidelines, specifications, and deadlines.
• Selected and edited images, including photographs, drawings, sketches, diagrams, and charts to illustrate material.

Technical Writer

Confidential, Collegeville, PA

Responsibilities:

• Wrote Confidential (Request for Change) templates and Implementation plans for the change management process.
• Wrote implementation plans for each of the infrastructure services including network, hosting, voice, storage, messaging, etc.
• Accessed existing information and engineers to collaborate and confirm details.
• Strong baseline of knowledge in technology infrastructure.

Disaster Recovery Application Plan Manager and

Confidential, Hartford, CT

Responsibilities:

• Service Continuity Management team member providing business resiliency and business continuity management planning support to IT application lines; developed reports and metrics; supported the overall Business Continuity program; ensured that the required IT technical and services facilities (including computer systems, networks, telecommunications and technical support) are documented, properly tested and published to the Confidential .

Technical Writer

Confidential, Bristol, CT

Responsibilities:

• Responsible for end-to-end SDLC product documentation.
• Created all Ad>Visor mobile app documentation, including release notes, online help, best practice guides, tutorials and in-app assistance for users and developers.
• I supported several teams and their requisite product managers, engineers, professional services while documenting the user experience in an Agile development environment.
• Utilized HTML editor Dreamweaver; designed, coded and managed mobile content.
• Created visual materials, powerpoint slides, illustraitons and graphs.

Technical Writer / Instructional Designer

Confidential, Wallingford, CT

Responsibilities:

• Collaborated with SMEs and instructors.
• Designed and developed facilitator and participant guides and ORGs.
• Designed course materials for payment cycle enhancements. Wrote and updated training material, end user documentation, technical manuals and user guides. Utilized ILT and eLearning. Used project plans to determine documentation needs. One hundred percent virtual team environment.

Technical Writer / Disaster Recovery Writer

Confidential, Springfield, MA

Responsibilities:

• Managed requirements change process
• ITSM deployment. Engaged in the policy, process and roll out of Change Management, Release Management and Event Management.
• Created application recovery guides, Comprehensive Emergency Management Plan, updated the corporate DR plan and created process documentation for Confidential, CT site
• Certified: FEMA Emergency Management Institute-Incident Command
• Completed test plans and summaries. Documented action items and remediation plans