SUMMARY:

To join a collaborative team, where I effectively utilize my exceptional technical writing skills and perform technical research and analysis; excellent resource for developing various levels of documentation to include support to the Program Manager in the continuous development of weekly, monthly, and quarterly reports; experience and knowledge of the software development life cycle process and Agile Methodology

SOFTWARE AND OTHER RELATED SKILLS:

• Expert knowledge of Microsoft Office, Internet Explorer, and SharePoint; Coral WordPerfect; Adobe Acrobat, Reader, and Photoshop; BMC Remedy; FileMaker Pro, Medicare Beneficiary Database (MBD); and Medicare Advantage Prescription Drug System (MARx)
• Excellent oral, written, and communications skills
• Ability to perform tasks as Project Manager relative to technical writing teams
• Excellent organizational and time - management skills
• Knowledge of Medicare policies, Part A, Part B, and Part D
• Knowledge of Section 508 Compliance for documentation

PROFESSIONAL EXPERIENCE:

Confidential, Landover, MD

Technical Writer

Responsibilities:

• Research, write, edit, and proofread technical data to create documentation including procedures, plans, manuals, reports, white papers, narratives, logic diagrams, input and output samples, input preparation instructions, job setup instructions, system requirements analysis, system design specifications, configuration control requirements, test and training specifications, and programming notes to convey technical information in a less technical manner
• Interview programmers, engineers, developers, and other Subject Matter Experts (SMEs) to create new and update existing documentation
• Use project and online software applications to gather and research technical information for use in documentation
• Write, organize, enter, and compile online help files to support end users
• Adhere to schedule for annual review of documentation; and update and enter comments into project documentation annual review database
• Use Microsoft Office (Word, PowerPoint, Excel, Access, and Visio) to create and edit documentation
• Adhere to Section 508 Compliance guidelines for documentation

Confidential, Columbia, MD

Technical Writer

Responsibilities:

• Researching, writing, editing, and proofreading complex technical data for use in documents such as user guides, procedures, and specifications that provided clients with in - depth technical information in a manner easily understood by nontechnical stakeholders
• Reviewing and revising documents prepared by SMEs and coordinating the preparation of those materials for completed products
• Working closely with product teams consisting of programmers, Quality Assurance, and Project Management Office Support to define documentation requirements, gather technical content, and produce drafts for review and release milestones.
• Adhering to Section 508 Compliance for documentation

Confidential, Columbia, MD

Business Analyst

Responsibilities:

• Assessing and interpreting customer needs and requirements by performing data analysis to identify solutions to non-standard requests and problems
• Maintaining extensive knowledge of Center for Medicare and Medicaid Services applications and subject areas
• Attending various meetings with business owners, developers, and programmers regarding pertinent issues affecting clients

Confidential, Arlington, VA

Business Analyst/Technical Writer

Responsibilities:

• Assisting in creation of product backlog and input task creation for sprint backlogs and burn-down reports
• Preparing baseline documentation and developing test cases and scenarios
• Supporting other staff to ensure that time-sensitive software documentation hand-offs deadlines were met per the project master schedule
• Using Microsoft Office (Word, PowerPoint, and Excel) to provide documentation and presentations to client

Confidential, Springfield, VA

Computer Analyst/ Technical Writer

Responsibilities:

• Soliciting stakeholder requirements and providing written requirements translation
• Developing and creating user and technical manuals, templates, storyboards, and scripts
• Interviewing SMEs to formulate scope of assigned project
• Outlining and writing scripts for various training programs
• Working closely with the Program Manager to document meeting minutes summaries for customer review and approval
• Using Microsoft SharePoint for documentation storage
• Interviewing military personnel for product review and product enhancement assessments
• Using Microsoft Office (Word, PowerPoint, and Excel) to provide documentation and presentations to client
• Responsible for baselines on all required deliverable documentation

Confidential, Oxon Hill, MD

Secondary Education English Teacher

Responsibilities:

• Ensured that students acquired knowledge, skills, and abilities based on course outlines in accordance with curriculum guidelines
• Wrote and organized lesson plans and learning activities
• Assessed and evaluated student performance throughout semesters and conducted individual and multi-disciplinary conferences with students, parents, and school administrators to resolve academic and behavioral concerns
• Participated in faculty and professional meetings, educational conferences, and teacher training workshops to in corporate new curriculum material