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Technical Writer / Documentation Specialist Resume

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Roswell, GeorgiA

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SUMMARY:

Established business analyst and technical writer with expertise in product manuals andgovernment communications. I am very organized, professional, and capable of researching various technologies while disseminating a broad range of information with clarity and precision. In addition, I am well versed in HIPAA and Confidential standards and am seeking a permanent role where I can utilize and continue to enhance my skills in writing, documentation and editing.

SKILLS:

  • HIPAA& Confidential
  • EPIC - EHR Inpatient& Ambulatory
  • VISIO &SharePoint
  • Salesforce
  • Confidential /Trusted Agent
  • HP Quick Test Pro
  • SQL Server and Unix
  • Documentation &Editing
  • HITECH ACT & ICD-10 Coding
  • Technical Documentation

PROFESSIONAL EXPERIENCE:

Technical Writer / Documentation Specialist

Confidential, Roswell, Georgia

Responsibilities:

  • Coordinate and maintain the company’s global SOPs.
  • Help create software (e.g. Confidential, Quantify, Salesforceetc.…) how - to manuals for end-users.
  • Edit company newsletters and press releases by assigned deadlines.
  • Collaborate with multi-disciplinary SMEs for content.
  • Compile onboarding and training materials for all employees.

Technical Writer

Confidential, Atlanta, Georgia

Responsibilities:

  • Assisted in writing, editing and reviewing “low-to-moderate” security documentation for Confidential systems data.
  • Managed Annual Self Assessments and Business Continuity Plans and assisted with incident responses where appropriate.
  • Prepared weekly and monthly status reports of assigned and accomplished work.

Epic Super User / Software Consultant

Confidential, Hartford, Connecticut

Responsibilities:

  • Trained physicians, nurses and medical assistants with overall ambulatory usage and capture of meaningful use incentives during Go-Live support.
  • Attended production meetings on proposed roll-outs and interviewed SMEs on expectations of software functionality.
  • Received feedback from end-users and logged software errors and relayed the information to the development and implementation team.
  • Provided elbow-to-elbow support to all MDs, RNs, MAs, etc. with Smart Tool usage and provider preference lists that were unique to the EPIC software system.

Technical Writer/Meaningful Use Analyst

Confidential, Lithonia, Georgia

Responsibilities:

  • Edited help guides targeted towards clinicians explaining the Federal government’s policies and guidelines under the Confidential ACT.
  • Wrote user manuals instructing physicians on how best to fully capture federal dollars through proper “Meaningful Use” adoption from the Center of Medicare and Medicaid Services.
  • Worked with software development team in some cases testing the appropriate selection of Electronic Health Record software modules for various healthcare practices.
  • Participated in review sessions with team members and helped co-author instructional manuals educating providers on the Federal Incentive program’s ”best practice” usage.

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