SUMMARY:

Experienced with writing and editing software documents, gathering requirements, creating and formatting design documents, system administrator guides, database, and server documents, RFP/RFIs, IT security documents, user guides, SOP’s, and training manuals. Knowledge of Agile, CMMI, ITIL v3 methodologies, ISO 17025, 14001, 9001, OSHA regulations, HIPAA/PHI, DITA conversions, 508 Compliance guidelines, web - based training, cloud computing, NIST 800 controls, FISMA, FIPS and FedRAMP

SOFTWARE EXPERIENCE:

SharePoint, Visio, JIRA, Google Apps, Rational Clear Quest, VMware, InfoPath, Info Map, RoboHelp, Microsoft SourceSafe, Paint shop Pro, Snag-it, Wiki, Notepad++, Oracle-PeopleSoft Systems, .Net development, HTML, Confidential Conversions, AutoCAD, Adobe FrameMaker, Captivate, MadCap Flare, Microsoft Word, PowerPoint, Microsoft Publisher, Microsoft Project, Salesforce, Microsoft Dynamics CRM and Quark

WORK HISTORY:

Confidential

Technical Writer/Editor

Responsibilities:

• Responsible for the planning, researching, and writing of end-user documentation including all user manuals, technical manuals/documents, IT security documentation, directives, policies, and infrastructure documentation
• Responsible for conducting research by interviewing subject matter experts, reviewing existing documentation and by gleaning information from the system or product documentation
• Responsible for ensuring that all documentation is delivered according to specified guidelines
• Developed & documented internal training materials and process guides
• Proofread and edited documents for accuracy

Confidential

Sr. Proposal Writer, IT

Responsibilities:

• Responsible for writing specific Information Technology elements, to include data communications, information systems, and systems engineering technical and management elements in response to Request for Proposals (RFPs), as directed by the assigned Proposal Manager
• Supported writing to other functional areas (e.g., base operations, maintenance, and services, equipment maintenance, transportation, supply and logistics, civil engineering, public works, work control, program management, transition, environmental, safety, and health, quality control, risk management, and security)
• Selected photos, created Visio diagrams and charts to illustrate objective(s)

Confidential

Technical Writer

Responsibilities:

• Principle writer for all Centers for Medicare and Medicaid Services (CMS) related documentation
• Created IT security documentation for single sign-on application, developed and updated the System Security Plan (SSP), Interface Control Document (ICD), System Design Document (SDD), Version Description Document (VDD), Database Design Document (DDD), Security Assessment Report (SAR), Privacy Impact Assessment (PIA), Plan of Action Milestones (POA&M), Contingency Plan (CP), System of Record Notice (SORN), Information System Risk Assessment (ISRA), Authorization to Operate (ATO) and Configuration Management (CM) Plan
• Ensured that all NIST 800 controls are addressed in the System Security Plan
• Wrote or edited RFI/RFP, IDIQ documents, SOP’s, how-to guides and online help documents
• Proofread and/or edited documents for grammar, style and clarity, spelling, sentence structure

Confidential

Senior Technical Writer

Responsibilities:

• Wrote, edited and formatted IT security documentation for the Affordable Care Act (ACA) customer access portal
• Implemented document control requirements and processes
• Coordinated, researched and organized materials gathered from technical staff members
• Processed change requests and uploaded to electronic library

Confidential

Technical Writer/Scribe

Responsibilities:

• Wrote and edited online help text, scripts, and training manuals for the Medicaid Enterprise Restructuring Program (MERP) Program
• Real time transcription of technical conversations conducted during MMIS meetings
• Coordinated with Analyst and Subject Matter Experts (SME) to create and manage MMIS document edits from conception to production
• Supported Technical Leads and Business Analyst by writing, editing, proofreading, and formatting system design documents for Medicare claims software
• Editor for SDDs, VDDs and RFI documents

Confidential

Sr. Technical Writer

Responsibilities:

• Edited technical documentation and training/operator/maintenance manuals for military systems and equipment
• Converted maintenance manuals from Confidential to Confidential Format
• Used Auto-Desk/AutoCAD to manipulate and improve circuit and mechanical drawings
• Editor for RFI/RFP documents
• Mentored interns and Jr. Technical Writers
• Coordinated and organized material gathered from SMEs and other technical staff

Confidential

Writer/Editor

Responsibilities:

• In accordance with CMS 508 Compliance guidelines, formatted and edited SOP's, manuals/user guides, requirements, and government proposal documentation
• Coordinated with Subject Matter Experts (SMEs) to develop course content for instructor-led training
• Supported technical meetings to resolve training-related issues
• Performed special tasks as assigned by the on-site supervisor
• Used Google Cloud platform to receive assignments and post draft documentation

Confidential

Technical Writer

Responsibilities:

• Worked with a team of “traveling” writers to capture and create SOP’s for the Waste Management billing department
• Responsible for editing and formatting end-user documents from near scratch status
• Conducted personnel interviews to capture work processes and gather requirements for new system
• Created Visio drawings to demonstrate cross-functional workflows for each employee
• Performed quality checks on all documentation

Confidential

Publications Specialist/Writer

Responsibilities:

• Supported the Defense Information Systems Agency ( Confidential ) to maintain, and update SIPR and NIPR IT security documentation
• Responsible for documenting procedures for a large implementation to the Confidential PKI infrastructure for the Common Access Cards program
• Maintained and edited content for the information security web portal
• Wrote sections such as the executive summary, past performance, and technical sections of proposals
• Wrote, developed and updated Visio drawings, PowerPoint presentations, SOP’s and business process documents
• Tester for new SharePoint site
• Gathered PEO organizational information for high ranking officials-transmitted via Confidential
• Developed briefing materials, point papers, information papers, white papers, and speeches
• Documented SharePoint implementation
• Developed and tested user guides for government software systems
• Posted and updated web and wiki materials
• Responsible for setup of video teleconferences and eLearning sessions via Confidential and Confidential
• Attended FIST/FedRAMP seminars and documented key points

Confidential

Sr. Technical Writer

Responsibilities:

• User Acceptance test lead for Veterans Administration, patient data software
• Responsible for documenting the roles, policies, and procedures necessary to manage the PKI implementation for the Military Health Systems CAC program and the VA patient data software program
• Facilitated eLearning training for new VA software system
• Guest writer-Military Health Systems Magazine
• Developed and updated System Design Document (SDD), Version Description Document (VDD), Database Design Document (DDD), Security Assessment Report (SAR), Privacy Impact Assessment (PIA), Plan of Action Milestones(POA&M), Risk Management Analysis (RMA), Authorization to Operate(ATO), Disaster Recovery (DR), Emergency Response (ER), Memorandum of Understanding (MoU) and Configuration & Change Management documentation
• Maintained and edited content for the information security web portal
• Created Visio drawings to demonstrate software release timeframes and design updates
• Attended meetings to gathering requirements and create minutes
• Primary editor for all Military Health systems, IT documentation
• Tested software and created scenarios for PeopleSoft 8, and 9.1 applications
• SharePoint Moss 2007 site collection administrator
• Project lead for (2) SharePoint implementations
• User Acceptance test lead for Veterans Administration, patient data software
• Facilitated eLearning training for new VA software system

Confidential

Sr. Technical Writer-Consultant

Responsibilities:

• Wrote, edited, indexed, or revised systems administration, SOP’s, user guides, incident, and emergency response documentation
• Collaborated with programmers, engineers, and developers to gather requirements
• Tested software and created scenarios for newly developed software systems
• Implemented document control requirements and processes
• Ensured accuracy and completeness of all technical documentation

Confidential

Technical Writer-Consultant

Responsibilities:

• Wrote, edited, and formatted a range of documents based on the Document Development and Maintenance Process (DDMP) and Capability Maturity Model Integration (CMMI)
• Formatted and combined text, numerical data, charts, and other visual graphic elements to produce publication-ready materials
• Ensured documents were created in accordance with GPO style guidelines and formatting standards
• Implemented document control requirements and processes

Confidential

Sr. Technical Writer-Consultant

Responsibilities:

• Wrote and edited IT security documentation and tested software processes
• Created systems administration and business process documentation
• Tested software and created scenarios for newly developed software systems
• Created Rational Tools VMware and Rational Tools ACE VMware User Guide
• Conducted training sessions on the use of new software applications
• Created templates for FAA/HSPD12, PKI implementation and DIACAP documentation

Confidential

Technical Writer-Consultant

Responsibilities:

• Developed, wrote, tested and edited training materials, design documents, user guides and system manuals for the airline industries ERP software systems
• Created and updated airline mechanical drawings using AutoCAD
• Tested and created scenarios for newly developed software systems
• Trained airport operations supervisors on the use of and changes to Gate Flow software system
• Gathered requirements to create software documentation and meeting minutes

Confidential

Program Analyst/Auditor-Consultant

Responsibilities:

• Audited trainers responsible for recertifying Confidential (Transportation Security Administration) Transportation Security Officers ( Confidential ) and submitted reports based on my findings
• Regularly attended training courses specifically designed to educate auditors involved with the Confidential Certification and Accreditation process

Technical Writer-Consultant

Confidential

Responsibilities:

• Traveled to military installations to write and edit environmental compliance documentation for the Confidential ’s, Installation Restoration Program (IRP)

Confidential

Trainer/Technical Writer-Consultant

Responsibilities:

• Wrote, edited and validated training materials for Sunflower ERP software
• Facilitated classroom training for Sunflower Systems ERP software
• Involved in the development and technical writing of the TSAs business process and requirements documents

Confidential

Qa/Qc Asst.

Responsibilities:

• Consistently maintained the master list of controlled documents and all quality records for the Confidential ’s Research and Technology Directorate
• RFI/RFP editor
• Technical writer/editor for all Proposals, SOP’s and business process documents, user guides and laboratory procedural documents
• Created all new documentation based on the implementation of ISO 17025 guidelines