SUMMARY:

• Computer Information Management System Specialist
• Analyzing and managing systems and data for corporate websites
• Developing applications to facilitate legacy to cloud transitions
• Developing custom graphics and illustrations for technical documents
• Managing and developing data center operations related to change management, IT systems, security, infrastructure and disaster recovery

PROFESSIONAL EXPERIENCE:

Confidential, Fairfield, Connecticut

Freelance Technical Writer

Responsibilities:

• Managing data for use with systems requiring standard formats for automation and other website applications
• Performing analysis for the construction and development of several corporate Websites using Adobe Dreamweaver and CSS
• Managing meetings to obtain data from departments and integrate into disaster recovery planning documentation

Confidential, Stamford, Connecticut

Technical Writer

Responsibilities:

• Designed, Constructed and wrote a Disaster Recovery Plan document containing all levels of management and departments. This document contained every Operations Team, Communication Team, Contact Information with alternative Senior Management and Finance Teams. Testing setups with Exchange Failover tests were also included.
• The document also contained a series of Appendixes, An Index, Table of Figures, Hierarchy chart showing managers responsible and a List of Tables.
• RSA Secure ID Authentication Manager
• Wrote a document that included How to Create a User Logon, Distributing Assigned Security IDs. In essence this was a 15 Page user manual with graphic instructions.
• Consolidated and formulated 11 documents for corporate compliance.

Confidential, Hartford, Connecticut

Technical Writer

Responsibilities:

• Used MS Word to communicate many documents pertaining to Confidential and RWorld which was their employee collaboration tool
• Worked on “How To” guides for the Confidential DMNX Install and Configuration Guide. Installed List of Tables, List of Figures and Table of Contents all relevant to the existing document
• Worked on Standard Resource User Guide for Project Assignment Management and including How to Enter Non - Working Days in the Resource Calendar
• Completed Tables of Indexes, Lists of Tables and Tables of contents

Confidential, Monroe, Connecticut

Technical Writer and Web Developer

Responsibilities:

• Used Adobe InDesign with MS Word to formulate a series of newsletters and brochures to be converted to on-line applications using Adobe Dreamweaver. Adobe Photoshop was used to retouch and enhance accompanying photos
• Developed on-line Help Authoring systems user manuals for a large financial software development company, using MS Office suite, Visio, Macromedia Fireworks and Adobe Illustrator
• Produced HTML based help, compiled MS HTML Help applications and XML/CSS based help files from MS Word, using Single Source methodology to document C# and .NET documentation
• Created print-bound user manuals using Information Mapping and Visio for SQL Server based financial applications. Included were charts and graphics from Adobe Illustrator
• Developed and distributed several platform-independent on-line Help system applications with navigable links, indexes, glossaries, illustrations, Tables of content and context-sensitive sub-help pop-up visuals

Confidential, Stamford, Connecticut

Technical Writer

Responsibilities:

• Used Adobe FrameMaker to put together over 47 documents and combine into one for the purpose of having one document that explained application specific procedures, roles and responsibilities, scope and overviews of different departmental functions.
• Included were table of indexes, table of figures, table of contents and a List of Tables. All topics were converted to a single book.

  The same featured document was done in MS Word. The documentation was provided with table of indexes, table of contents and a List of Tables. Visio and Excel modules were also included.

• Remote Access Instructions - a manual to acquaint the user with the RSA Token and provide access to a Citrix Application function.
• Created Cisco EX90 User Guide for users who are unfamiliar with the system. This was an in-depth manual that explained all aspects of using the system.
• Avaya Voice Mail - This was a system that explained to users in a plain and simple way what the Avaya System was and how to use it.
• Other systems were created and documented according to specifications and management review including an Illustrator based manual for Marketing.

Confidential, Wethersfield, Connecticut

Business Analyst/Technical Communicator

Responsibilities:

• Using MS Word and Adobe FrameMaker, several manuals were created and maintained for Human Resources department. Word documents were converted and created for Adobe FrameMaker documents and updated to reflect latest changes
• Created several Adobe PDF documents that served as on-line forms for user input. Each form was designed so that input received was formatted, date-validated and pre-edited. Field sizes were completed and verified during user input served as gatekeeper for all corporate admissions and provided password activations and levels of access for clients.
• Maintained specific versions for modules and programs
• Levels of security were allocated to users of the system according to need and necessity

Confidential, Norwalk, Connecticut

Sr. Technical Writer

Responsibilities:

• Designed and created corporate marketing user manual/instruction guide for in-house developed system
• Worked closely with IT managers and system developers to effectively gather and analyze requirements and business rules
• Independently created application diagrams, flows and screen shots of various user interfaces

Confidential, City of Monroe, Connecticut

Web Developer/Technical Writer/Graphics

Responsibilities:

• Designed and created entire web site from concept to production for a municipal client using Macromedia Dreamweaver, Confidential , Adobe PhotoShop, Adobe Illustrator CS
• Provided all photography and graphic content which were edited, sized and optimized using the Adobe and Macromedia suite of products.
• Created all animation and accompanying text using JavaScript and DHTML.
• Used Cascading Style Sheets ( Confidential ) to provide a uniformity and flexibility of design.
• Interfaced with city management and Human Resources for coordination of requests from various departments and site design changes.
• Provided user manuals and online instruction sets for downloading various municipal forms and applications for users in both Netscape and Internet Explorer.
• Banner Development: Created many standard sized banners in both animated gifs and Flash.
• Use Cases and UML methodology used to document web site scenarios and project requirements.
• Visio diagram flowcharts used to show web site navigation and links.

Confidential, New York, NY

Sr. Technical Writer

Responsibilities:

• Created a series of user online Help HTML and MS Word documents for a multinational financial corporation. These applications were used by Human Resources and corporate management to conduct day-to-day employee management and application tracking.
• Conducted user interviews and business analysis in order to determine the most effective way to construct the various help systems and tailor these sections to the appropriate departments.
• Created illustrations and graphical components that were integrated into the design and output of both the single-sourced print documentation and the HTML based help application.
• Interfaced with the IT technical team, department management and users of Human Resources in order to integrate the requirements and specific target objectives for the resulting application.
• Visio diagrams used as an analytical tool for business and system function analysis.