TECHNICAL SKILLS:

Training Skills: Storyline 2, Camtasia, Captivate, multimedia learning, used Confidential and Mager method to develop training, SCORM, Section 508, Click2Learn Toolbook, Moodle LMS, Flash, Adobe Creative Suite, video creation and editing, voice - over skills for online training modules

Telecom Skills: ATM, Frame Relay, IP, SS7, VoIP; experience with TCP/IP, LAN/WAN, Ethernet, Asterisk, GSM, TDMA, CDMA, WIMAX, SIP, VoLTE, SMSC, IMS, LTE, SDH, SONET, TL/1

Documentation Skills: AutoCAD, FrameMaker, WebWorks, Visio, Interleaf, Snag-IT, Photoshop, MadCap Flare, RoboHELP, Epic Editor, PageMaker, Acrobat, MS Project, Google Docs/Sheets/Slides, Corel Draw, MS Office, Adobe In-Design, DITA, WordPerfect, Paint Shop Pro, XML, SGML, HTML

Other Skills: Experience with UI/UX (User Interface and User Experience) creation and implementation, Beta tester for RoboHELP software, ClearCase, MySQL, SQL, Unix, Linux, Sketch, Java applications, MS Project, SharePoint, experience in power engineering, TL9000, Agile process

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer/Training Developer/Help Desk Support

Responsibilities:

• Create communications for internal employees concerning process, procedures, job aids, and training.
• Provide helpdesk support for questions for employees concerning the Confidential and McAfee split.

Environment: Utilize MS Office, SharePoint

Confidential

Technical Writer/Instructional Designer/Training Developer

Responsibilities:

• Created documentation and training to train internal employees on how to perform their job functions when using a proprietary PBX system.
• Created onboarding training as well as product training and documentation.
• Used both the Confidential and Mager methods for training creation.
• Managed and created articles for the Edge knowledge base. Also helped to test the software loads for general release.

Environment: Utilize MS Office, Asterisk, Linux, and Knowledge Base (KB).

Confidential, Dallas, TX

Senior Instructional Designer/Training Developer

Responsibilities:

• Created training materials for online timekeeping systems for all Southwest employees.
• These modules are created using Captivate.
• Responsible for all setup and operations of the timekeeping systems.
• Used Confidential and Mager method for training. Work in Agile environment for development.
• Training deployments were done by video outputs, Webinar, and WebEx.
• Performed audio overdubs as required for the training.

Environment: Utilized Captivate, MS Office, Adobe Creative Suite.

Confidential, Dallas, TX

Senior Technical Writer

Responsibilities:

• Created all of the documentation for an enterprise networking solutions including disaster recovery failover over a large geographic area.
• Documents include a Confidential (Disaster Recovery Plan), network storage architecture, network architecture, and orchestration documentation.
• Manage the internal portals for the architecture and infrastructure team. Administrator of the JIRA ticketing and workflow system.
• Training deployments were done by video outputs, Webinar, and WebEx.
• Performed audio overdubs as required for the training.

Environment: Utilized MS Office, Visio, SharePoint, Storyline 2, and Captivate

Confidential, Dallas, TX

Senior Instructional Designer and Training Developer

Responsibilities:

• Working on interactive courseware for military project at Boeing using MIL-HDBK-29612-3A.
• Used Confidential method for training.
• Creation of C-Level PowerPoint Presentations.

Environment: Utilized, Acrobat Professional 11, Visio, Illustrator, Storyliine 2, Photoshop, MS Office, SharePoint, Captivate, Snag-IT, Adobe Creative Suite.

Confidential, Richardson, TX

Senior Manager of Documentation and Training/Instructional Design

Responsibilities:

• Created and managed all documentation for next generation mobile core IMS and SMSC-Offload products.
• These products include mobile VoIP, universal messaging, presence, Cloud, VoLTE, IMS, SS7, and SIP.
• The documentation includes all, provisioning manuals, Confidential, alarms, performance counters, EMS manuals, CDR specifications and other procedure-driven materials.
• Used Agile process model.
• Created the standards for the development process, documentation control, style guides, and templates.
• Create all of the training materials for each training class including CBT and classroom-based.
• Provided LMS (Moodle) administration for tracking purposes.
• Trained and manage 20 writers in India who support all Mavenir release documentation.
• This global writing staff are trained and mentored under my direction.
• Produced multimedia online training that is SCORM compliant using Captivate.
• Performed testing functions for the interfaces for over 35 products.
• Managed all documentation tickets until resolution.
• Managed all of the internal and external portals and knowledge base.
• Experience with UI/UX creation and implementation.
• Managed and created company blog sites as well as content. Used Confidential and Mager method for training.
• Training deployments were done by video outputs, Webinar, and WebEx.
• Performed audio overdubs as required for the training.

Environment: Utilized FrameMaker 10, MadCap Flare, SharePoint, Acrobat Professional 9, Camtasia, Visio, Illustrator, Photoshop, Paint Shop Pro, and MS Office, Moodle, Solaris and Linux Unix, Sketch, Storyline 2, SCORM, Adobe Creative Suite, and Captivate.

Confidential, Richardson, TX

Manager of Documentation and Training

Responsibilities:

• Created and managed all documentation for next generation mobile core IMS and SMSC-Offload products.
• These products include mobile VoIP, universal messaging, presence, Cloud, VoLTE, IMS, SS7, and SIP.
• The documentation included all, provisioning manuals, Confidential, alarms, performance counters, EMS manuals, CDR specifications and other procedure-driven materials.
• Used Agile process model. Created the standards for the development process, documentation control, style guides, and templates.
• Create all of the training materials for each training class as well as executed the training in a classroom setting.
• Provided LMS (Moodle) administration for tracking purposes.
• Trained and manage 10 writers in India who support all Mavenir release documentation. This global writing staff are trained and mentored under my direction.
• Provided testing functions for over 20 products. Managed all documentation tickets until resolution.
• Produced multimedia online training that is SCORM compliant using Captivate.
• Managed all of the internal and external portals and knowledge base.
• Managed and created company blog sites as well as content.
• Experience with UI/UX creation and implementation.
• Training deployments were done by video outputs, Webinar, and WebEx.
• Performed audio overdubs as required for the training.

Environment: Utilize FrameMaker 10, MadCap Flare, Acrobat Professional 9, CVS, Camtasia, Visio, SharePoint, Illustrator, Photoshop, Paint Shop Pro, Adobe Creative Suite, Moodle, Snag-IT, Solaris and Linux Unix, SCORM, Sketch, Captivate, and MS Office.