SUMMARY:

• Confidential is a native Washingtonian and has over 10 years of experience working within both the public and private sectors, specifically designing and writing technical documentation within the federal government.
• In her role as a federal contractor, Confidential has spent several years providing support to agencies.
• During the past five years her focus has been on writing business proposals, organizational policies, standard operating procedures, user guides, instructional manuals, training aids and English language tests for large institutions.
• Confidential has also taught college essay writing and creative writing workshops at Confidential, a New York City - based non-profit focused on empowering young writers.

SKILLS:

• Advanced Proficiency in Microsoft Office
• Advanced Proficiency in Visio
• Advanced Proficiency in SharePoint
• Advanced Proficiency Google Docs
• Advanced Proficiency in Unifier and UPK
• Advanced Proficiency in Adobe
• Advanced Proficiency in PeopleSoft
• Desktop Publishing, SDLC, Agile Methodology, Program Development, Program Management and Capacity Building

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Technical Writer

Responsibilities:

• Technical writing for mass communication, internal documentation, and monthly reports
• Researching industry best practices
• Work with business analyst to assess business requirements and determine types of documents needed
• Design templates for necessary documentation
• Interview stakeholders to document business processes
• Create flow charts in Visio to replicate integrated systems and business processes
• Write SOPs, including step-by-step how-to guide and user manual
• Validate SOPs with primary and secondary stakeholders
• Edit process maps and policy and procedure manual

Confidential, Silver Spring, MD

Sr. Technical Writer

Responsibilities:

• Analyzed business and IT requirements to determine types of documents needed
• Developed technical and business documentation for CTO and team of Enterprise Architects
• Wrote test plans for software applications and server implementation in compliance with SDLC
• Created data center configuration, software development and network diagrams using Visio
• Collaborated with systems and development staff to collect and interpret technical information
• Researched, wrote and edited a range of technical documents, including user guides, manuals, training materials, policy guidelines and proposals
• Edited and revised written documentation created by IT staff for clarity and consistency

Confidential, Arlington, VA

Technical Writer

Responsibilities:

• Wrote and updated scripts and specs for Job Aids
• Wrote Job Aids (how-to guide) and specifications for over 300 Business Processes
• Wrote technical instruction manual compiling all job aids
• Created over 600 Business Processes in Unifier (Oracle Product) using Agile Methodology
• Captured screenshots for over 600 Business Processes
• Edited on-screen text and graphics for each process using SnagIt, Adobe and Oracle
• Conducted Learning Management Administration in Saba Cloud (LMS)
• Partnered with Learning & Development team members to conduct reviews and validate documentation
• Adhered to internal style guide
• Completed technical reports regarding training completion

Confidential, Bethesda, MD

Technical Writer

Responsibilities:

• Wrote proposals using MS Office in response to RFQ’s for various federal agencies
• Used MS Word, SharePoint and Google Docs to write, edit and manage instructional manuals and other technical documentation
• Generated content for publication on company’s website
• Maintained working files in SharePoint
• Created and delivered presentations to inform internal staff and partners on upcoming bids

Confidential, Bethesda, MD

Writer/Editor

Responsibilities:

• Wrote and edited for research summaries, evaluation findings, standardized tests and reports
• Edited research and evaluation materials with concentration on accuracy of statistical symbols and text, rewriting when needed
• Copyedited for accuracy
• Clarified ambiguous information by writing test questions to ensure consistency in terminology
• Adhered to internal style guide
• Utilized various internal systems for reporting, reviewing and disseminating data utilizing Agile Methodology

Confidential, Washington, DC

Writing Instructor & Program Manager

Responsibilities:

• Led Creative Writing and Essay Writing workshops for children and teens
• Administered workshops using Google Docs
• Tracked writing programs using MS Project
• Evaluated workshop participants’ writing and provided written & verbal feedback
• Judged writing submissions for Scholastic Awards
• Wrote and implemented safety procedure plan for participants
• Wrote copy for website and how-to guides for interns and program assistants
• Organized and conducted publication and public reading of writers’ anthology
• Administered workshop registration
• Drafted written correspondence daily to disseminate workshop information, including detailed instructions regarding the registration process

Confidential, Silver Spring, MD

Technical Writer & Program Manager

Responsibilities:

• Wrote and edited Employee Handbook Manual
• Wrote and edited Emergency Operating Plan
• Utilized Microsoft Office Suite, including Visio, Adobe Professional, and SharePoint to create system documentation and maintain the company’s library
• Partnered with executive team and SME’s to write and edit technical proposals using Google Docs and SharePoint
• Wrote and edited employee evaluation forms and final reviews
• Wrote position descriptions and recruited IT staff
• Interviewed job applicants and edited resumes to align with position descriptions
• Created network diagrams of end to end process in LAN and WAN environment
• Tracked programs using MS Project

Confidential, Silver Spring, MD

Assistant Property Manager

Responsibilities:

• Managed and oversaw approximately 2000 tenants on 750,000 Sq. ft. property
• Conducted Emergency Preparedness trainings and drills
• Reviewed and advised tenants on Emergency Operating Procedures
• Shared best practices as relevant to Emergency Preparedness
• Collected data, wrote and edited Incident Reports
• Wrote and designed tenant publications for weekly distribution
• Wrote financial reports
• Wrote how-to guide for administrative staff
• Managed tenant records and wrote documentation for each tenant file
• Reviewed drawings for tenant buildouts