Technical Writer Resume

SUMMARY:

With over 25 years of experience, Rob combines strong analytical capabilities, superb writing, and editing with presentation skills, humor, and a creative mind.
My goal is to take the most technical subject and present it so that anyone can understand it.
And I make it look good, too

SOFTWARE PROFICIENCIES:

Microsoft Word ~ Publisher ~ PowerPoint ~ Visio ~ Excel ~ Adobe Acrobat ~ Framemaker ~ Adobe LiveCycle ~ Pagemaker ~ Dreamweaver ~ Photoshop ~ Illustrator ~ Canvas ~ SnagIt ~ RoboHelp ~ Camtasia Studio

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

Creating and editing SOPs
Creating training videos
Documenting the installation of new equipment
Delivering training on the use of new chillers involved in the calcium ascorbate product line

Confidential

Senior Technical Writer

Responsibilities:

Senior Technical Writer in the Technical Publications group of the Field Service and Technical Assistance Center unit in the Confidential, the group involved with the Confidential medical endoscopes
Prepared documentation for several Confidential audits
Prepared policy and application documents for HIPAA compliance
Worked on Non-Conformance Reports ( Confidential ) and Corrective and Preventive Actions ( Confidential )
Wrote documentation for users and administrators for new applications developed by the IT department, including user requirements, validation requirements, and test scripts
Revised documentation templates for the department
Created many forms in Adobe LiveCycle to allow them to be completed electronically

Confidential

Technical Writer Contractor

Responsibilities:

Created documentation templates for the entire company
Issued the first IT Policies and Procedures manual to pass the PCI audit
Created the company’s first customer training video in Camtasia Studio
Introduced RoboHelp to the company to create versions of SOPs to mount on the company server
Introduced Dreamweaver to the company and created webpages for the company’s Software Development Kit

Confidential

Technical Writer

Responsibilities:

Documented over 130 internal standard operating procedures, including the areas of Financial Plan Reporting and Asset Recovery
Used SnagIt for screen capturing; became the SnagIt “guru” for the writers’ group
Presented an overview of the writers’ activities to other business units within the company

Confidential

Technical Writer

Responsibilities:

Created various documentation for many companies, ranging from a major utility company in New Jersey, to several small businesses; SOPs and software manuals

Confidential

Technical Writer Contractor

Responsibilities:

Main writer for six out of the nine revisions of the Confidential Communications System documentation set; started in Word but changed to extensive use of Framemaker, including a 1,000-page Feature Reference
Created graphics of components in Illustrator
Created a video script for an installation procedure involving the Confidential
Wrote revisions for the Partner Communications System; created a broadcast script for company-wide TV

Confidential

Technical Writer

Responsibilities:

Designed and wrote two software user manuals, one for a freight-handling system and another for the employee investment funds;
Society for Technical Communication award for the freight-handling system manual

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