SUMMARY:

To obtain a position that utilizes my communication and technical skills.

TECHNICAL SKILLS:

• Vignette (Content Management Application)
• HTML
• WordPress
• Drupal
• Microsoft Office (Word, Excel, Outlook, PowerPoint, Project)
• SharePoint
• Lotus Notes
• Visio
• FrameMaker
• Privia
• Photoshop
• Acrobat

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential

Responsibilities:

• Responsible for creating and completing project documentation for Confidential Natural Resources Conservation Service (NRCS) Conservation Stewardship Program (CSP) Conservation Activity Evaluation Tool ( Confidential )
• Worked with security (cybersecurity) team at Confidential Forest Services

Technical Writer/Web Content Writer/Editor

Confidential

Responsibilities:

• Developed web site using WordPress
• Performed testing and troubleshooting for web site
• Created content for web site
• Create marketing and training materials
• Created user guides and manuals
• Created online courses and content for English language program
• Created presentations for senior management
• Created policies and procedures for company

Web Content Writer/Technical Writer

Confidential

Responsibilities:

• Create content for medical software compliance application (Optum Compliance Suite)

Technical Writer

Confidential

Responsibilities:

• Create SDLC templates for the PMO office of financial services company
• Worked closely with Project Managers and SMEs to create documentation deliverables
• Develop and edit Standard Operating Procedures for Computer Operations
• Create and maintain various documentation on SharePoint

Technical Writer

Confidential, Alexandria, VA

Responsibilities:

• Assist with SharePoint migration from 2007 to 2013, including content audit and strategy planning
• 508 Compliance planning

Web Developer, Web Content Writer

Confidential, Gaithersburg, MD

Responsibilities:

• Developed web site, using wire framing techniques and WordPress software and plug ins
• Wrote web content for site
• Performed, testing, troubleshooting and implemented fully functioning web site

Technical Writer

Confidential, Rockville, MD

Responsibilities:

• Wrote and edited policies and procedures for Confidential OS Cybersecurity Security Operations
• Gathered information from SME’s on Cybersecurity Operations
• Created technical diagrams
• Created and updated OS Cybersecurity Operations forms that were 508 compliant
• Compiled quarterly FISMA Report
• Developed templates for Security Operations
• Attended SAR (Security Assessment Risk) meetings with Confidential and federal clients to document and update security risks

Technical Writer

Confidential, Gaithersburg, MD

Responsibilities:

• Edited software requirements documentation

Technical Writer

Confidential, Rockville, MD

Responsibilities:

• Wrote and edited policies and procedures for Confidential, an Confidential Institute.
• Met with SME’s to gather information for policies and procedures.

Proposal Writer/Sr. Technical Writer

Confidential, Glenwood, MD

Responsibilities:

• Wrote and edited proposals for Confidential and Confidential contracts for federal health agency IT projects and Veterans Affairs with senior management and subject matters experts
• Created Visio diagrams of process mapping/workflows for the Affordable Healthcare Act
• Created use cases for software application
• Developed templates for proposals and presentations, using PowerPoint and Word
• Established a knowledge base in SharePoint for health agency proposals, presentations and marketing material
• PPQA Lead on IT projects and assisted in company obtaining CMMI (level 2) status

Senior Technical Writer

Confidential, Washington, DC

Responsibilities:

• Worked within the Project Management Office for the Confidential project, editing client deliverable documents for developers and SMEs, developing processes and procedures to implement for the Confidential project, creating document templates for SMEs, using SharePoint to monitor and deliver client documentation and as a knowledge management tool
• Ensured documents were section 508 compliant

Proposal Writer

Confidential, Germantown, MD

Responsibilities:

• Wrote proposals for transportation services to government clients, including Washington, D.C., New York and Maryland, using Privia. Worked closely with hardware and software engineers and subject matter experts to gather information for client requirements.

Proposal Writer

Confidential, Columbia, MD

Responsibilities:

• Wrote and edited proposals for government clients in the health care industry, such as the Centers for Medicare & Medicaid Services ( Confidential ) and Health and Human Services ( Confidential ) and supported business and subject matter experts with the proposal development effort.
• Worked closely with the Proposal Team to create and maintain proposal documents and client deliverables in SharePoint.
• Responsible for managing Department of Defense (DoD) Small Business Innovative Research (SBIR) and Subject Matter Expert (SME) projects, including creating documentation, project plans and project folders in SharePoint.

Proposal Writer

Confidential, Germantown, MD

Responsibilities:

• Assisted in writing proposals for transportation services to government clients, including the states of Virginia and Maryland, using Privia. Worked closely with hardware and software engineers and subject matter experts.

Business Writer/Editor

Confidential

Responsibilities:

• Acted as editor of Vetting Reports for Model Risk and Vetting, a division of Enterprise Risk Management.
• Worked closely with subject matter experts and management in Model Risk and Vetting to develop clear and consistent online communications.
• Developed departmental standards for communications, such as templates and standard wording for communications.
• Create process mapping for department workflows/resources.
• Developed presentations for VP, Model Risk and Vetting.
• Created and update internal process and procedures documentation for department.
• Developed documentation for Basel II projects.

Technical/Business Writer/Analyst

Confidential

Responsibilities:

• Assisted Content Managers in Wealth Management (Investing) to draft and publish web content (policies, procedures, guides, FAQs, Best Practices and portals) for online delivery to call centers and the bank’s branches nationwide.
• Acted as web editor and publisher for online documentation, focusing mainly on Wealth Management (Investment) topics.
• Built strong relationships with internal clients of the bank, such as Shared Services, Investments and Marketing.
• Successful completion and implementation of Proof of Concept to include Business Writers in the online publishing process.
• Documented processes and procedures for newly formed Online Publishing Group at the bank.
• Conducted presentations to senior management of the bank on the Proof of Concept.
• Developed training presentations to communicate new processes to publishing group, including technical issues.
• Prepared new templates to better structure documents for online communications (Intranet).
• Implemented corporate standards for online documents, by developing Style Guide and Glossary.
• Worked with BSA Team to design new workflow for online publishing documents.
• Documented new process by creating online Job Aids and instructions to assist management in publishing documents online.
• Assisted in design and testing of new database for online publishing (Intranet).
• Created process mapping/workflows to add resources to online publishing process.

Senior Technical Writer

Confidential, Chicago, IL

Responsibilities:

• Wrote technical procedures for installers (hardware and software).
• Tested technical procedures in lab with engineers and Quality Assurance teams.
• Designed and created Access database for Confidential project (to migrate to Windows 2000).
• Created reports from Access database for Confidential project.
• Developed communications for new Web site that supports software testing procedures.

Technical Writer/Business Analyst

Confidential, Northbrook, IL

Responsibilities:

• Gathered business requirements for new Allstate Billing system, working closely with subject matter experts and business users.
• Developed Billing Training Manual and reference manuals for business users.
• Performed Project management functions.

Senior Technical Writer

Confidential, Chicago, IL

Responsibilities:

• Developed valuable technical and business content to be published to online corporate Knowledge Management system, using information mapping techniques, independent research and interviews with SMEs.
• Implemented departmental standards, such as Best Practices documents and templates for diagram standards.
• Lead writer on projects, such as Sales training documentation, Data Warehouse and Live Site Database.
• Departmental resource for web based training.