Sr. Business Analyst/Technical Writer Resume

PROFESSIONAL SUMMARY:

Highly motivated Technical Writer IV with extensive experience in template standardization, graphic design, content creation, editing, SharePoint management, and working with cross - functional teams within CMMI Level 3 and higher environments

TECHNICAL SKILLS:

Microsoft Office Suite 2010/2013
SharePoint 2010/2013
SharePoint Designer
Adobe Creative Suite 6
Adobe Acrobat Pro X
Snipping Tool
Visio 2010/2013
InfoPath 2013
Project 2013
Arbortext
SnagIt
Languages (XML, HTML, CSS)
Adobe Captivate

EXPERIENCE:

Sr. Business Analyst/Technical Writer

Confidential

Responsibilities:

Manage a SharePoint 2013 document library to ensure the proper storage of contractual documentation
Engage with Civilian and Military personnel to gather requirements and meet operational goals
Develop templates to ensure the standardization of documentation within Public Affairs
Develop meeting minutes to ensure all stakeholders understand the roles and responsibilities of projects

Lead Technical Writer

Confidential

Responsibilities:

Managed multiple SharePoint 2013 document libraries to ensure timely delivery of CDRL documentation
Integrated with both contract leads and military senior leadership to validate processes and documentation meet stated requirements
Built weekly and monthly reports based on performance metrics to show the government Confidential is meeting contract standards
Developed templates to maintain consistent documentation within the IT directorate

Technical Writing Consultant

Confidential

Responsibilities:

Created documentation standards and templates to improve the usability of IT documentation
Interacted with multiple IT departments to ensure deliverables are created, reviewed, and finalized before the due date
Managed and created metadata on SharePoint 2013 for more proficient transmission of information between divisions and directorates
Built and maintained an automated documentation repository that will create a more efficient process for creating, peer reviewing, and submitting documentation for all departments to view
Developed an InfoPath form to increase efficiency in the expense authorization approval process

Senior Technical Writer

Confidential

Responsibilities:

Formatted and developed IT documentation utilizing Office 2010 to exceed government and military standards for deliverables
Created and improved documentation graphics through Adobe Creative Suite 6 to ensure improved user experience
Managed and created metadata on SharePoint 2010 for more proficient transmission of information between divisions and directorates
Built and maintained an automated documentation process which increased documentation submissions by 100%
Developed supporting documents as part of the SDLC, resulting in the delivery of accurate documentation for end users.

Technical Writer

Confidential

Responsibilities:

Researched safety standards within the gas and pipeline industry to develop more comprehensible safety manuals for field use
Produced eLearning content used to train pipeline professionals across the nation
Constructed procedural manuals for the Gas and Pipeline Industry to ensure proper regulations are met

Technical Writer

Confidential

Responsibilities:

Created a documentation guide to inform new writers on how to create content for market research reports
Developed Templates for improved customer deliverables
Communicated effectively with leads and coworkers, allowing for final versions of documents to be produced before deadline

Technical Writer

Confidential

Responsibilities:

Utilized Word 2007 style sheets for manual consistency that resulted in quicker delivery times on projects
Developed military content in Arbortext (XML) for multiple output deliverables
Edited graphics with SnagIt and Paint to create clearer graphics for manual use

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